Augment and optimize the employee experience with Simpplr

To attract and retain top talent, organizations must provide tools that empower employees and reduce system friction. Old-style, static intranets don’t cut it anymore, workers demand seamless, intelligent digital experiences.

KMWorld recently held a webinar, Stop Maintaining. Start Transforming: IT's New Role in Employee Experience, with Courtney Tavernit, senior solutions consultant, Simpplr and Randall Kerr, senior solutions architecture and security director, Simpplr, to explore the ways an AI-powered intranet can help IT reduce costs, simplify systems maintenance, and streamline governance while maintaining security and unifying people, knowledge, and technology.

The result is smarter, more cohesive systems, engaged employees, and stronger business outcomes. Gallup estimates low employee engagement costs the global economy US$8.9 trillion.

Traditional intranets, with their “We talk and you listen” approach, misses the mark in this modern age, Kerr explained. These tools provide poor user experience and lack personalization.

Lack of app consolidation is costly and confusing. Having a plethora of different tools to find the answers you need can be overwhelming and time-consuming.

This is where AI can assist employees, offering:

• Writing assistance
• Curated content
• Smart enterprise search with AI insights
• Content moderation
• Smart notifications
• Auto translation
• Analytics and insights

An AI powered intranet can help with content and system governance, said Kerr. It can help provide the right content for the right people, answer questions with access-controlled information, and offer RBAC (Role-based access control) or ABAC (Audience-based access control).

An AI-powered intranet should incorporate everything important into the user experience without forcing you to rebuild it, Kerr said.

The benefits of this approach to IT include:

• Reduced costs
• Simplified management
• Cleaner app stack
• Minimal IT reliance

The increased system value for users includes:

• Higher adoption rate
• Greater productivity
• Better worker efficiency
• Improved corporate profitability

For the full webinar, featuring a more in-depth discussion, Q&A, demo, and more, you can view an archived version of the webinar here.