IBM and ABBYY strengthen partnership to set a new standard in KYC automation

ABBYY, a multinational company specializing in artificial intelligence, and IBM are boosting their strategic partnership to transform the KYC (Know Your Customer) process by combining IBM watsonx.ai Orchestrate intelligent agents with ABBYY's document AI and ABBYY Timeline, its cloud-based process intelligence platform.

According to the companies, this integration automates and orchestrates the entire KYC workflow, from document collection and analysis to ongoing compliance monitoring.

In this partnership, IBM provides workflow orchestration and Watsonx.ai Orchestrate automatically validates extracted data, manages follow-ups and escalations, and integrates checks directly into internal compliance systems.

This approach ensures proactive risk monitoring and automatically triggers corrective actions when necessary, the vendors said.

For its part, ABBYY brings its expertise in document AI and process intelligence, ensuring the extraction and structuring of data from complex and varied documents, even those that are poorly scanned or come from international formats. The solution also enables continuous monitoring of the workflow to anticipate delays or compliance issues.

Together, IBM and ABBYY enable financial institutions and insurance companies to process large volumes of documents quickly and reliably, while ensuring complete traceability, integrated regulatory compliance, and optimal audit readiness, the companies said.

Strategic benefits include:

• Intelligent end-to-end orchestration, from data capture to decision execution.
• Real-time risk visibility with ABBYY's process intelligence platform, which detects bottlenecks, compliance gaps, and exceptions.
• Integrated compliance and full auditability at every stage.
• Scalability to accommodate growing onboarding volumes.
• Reduced manual intervention, optimized operational costs, and increased customer satisfaction.

“Together, ABBYY and IBM offer a new gold standard for KYC automation—built for regulated industries where trust, transparency and agility are non-negotiable. From initial document intake to ongoing risk monitoring, this integration empowers compliance teams to shift from reactive to proactive—without adding complexity,” said Dr. Marlene Wolfgruber, document AI lead at ABBYY.

For more information about this news, visit www.abbyy.com or www.ibm.com.