Glassbox patent for recording web sessions approved
Glassbox, an enterprise digital customer management solution provider, has received a patent for its technology to record web sessions by the U.S. Patent and Trademark Office (USPTO).
The patent for “Systems and Methods for Recording Web Sessions” covers a proprietary technology in Glassbox’s digital customer management platform that records both client- and server-side, providing global enterprises with an evidential 360-degree view of their website and mobile app.
Server-side website session recordings significantly reduce the overhead of client-side recording and provide visibility into scenarios that cannot be captured with client-side recording, such as bot investigations, fraud attempts, scraping, and HTTP errors.
Glassbox’s technology breaks the dependency between server-side recording and external devices like TAP or even the need for SPAN port. As TAP or SPAN port are not required, this technology is ideal for cloud infrastructure or when access to network devices is not an option.
Glassbox’s technology enables Tealeaf customers to migrate to Glassbox Cloud without losing any visibility into their production environments.
Glassbox allows users to capture, index, search, retrieve, replay and drive real-time machine learning-driven insights from data related to digital customer journeys.
It enables online customer experience professionals to receive automatic alerts about customer struggles and technical anomalies and act upon them. Glassbox does all this whilst meeting the highest security and privacy standards.
For more information about this news, visit www.glassboxdigital.com.