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Opinion > Features
Industry experts and KM leaders share their ideas about the state of Knowledge Management in the world today and where it is going.

Nominations for the 2022 KMWorld Readers’ Choice Awards Extended to July 5

KMWorld 100 Companies That Matter in Knowledge Management 2022

Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

What’s ahead at KMWorld 2021

Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

KMWorld 100 Companies That Matter in Knowledge Management 2021

Flexibility, agility, and the ability to pivot have always been critical to successful companies, no more so than now. Forward-thinking businesses don't want to merely survive; they want to dominate their market sectors. But to thrive, all organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, see hidden connections, expand collaboration, enable AI and machine learning where it is feasible, and take advantage of automation to streamline processes.

2020 Readers Choice Award - Best Enterprise Search: BA Insight Connectors

Developing enterprise search connectors is more challenging than it may seem. It requires a balance of high performance and light touch, along with rigorous security and easy administration across a wide range of sophisticated source systems.

2020 Readers Choice Award - Best Document Management: KnowledgeLake Platform

In our increasingly fast-paced, digital world, organizations can't afford to have their most critical business processes bogged down under the old way of doing things. KnowledgeLake makes it possible to achieve super-efficient automation without changing technology or people.

2020 Readers Choice Award - Best Content Management/Services: Northern Light SinglePoint

Market and competitive intelligence applications require large collections of relevant research to serve as a foundation for generating competitive and customer insights. For almost two decades Northern Light has delivered enterprise content aggregation for market intelligence.

AI 50 Spotlight: Identify experts. Access know-how. Solve skill-gaps. The #1 artificial intelligence platform for knowledge and skills.

By identifying experts, accessing know-how and solving skill gaps, Starmind's AI platform significantly enhances workplace productivity and increases employee engagement.

KMWorld Trend-Setting Products of 2019

The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.

KM trends for 2019 - KMW webcasts KMWorld Live

Using machine learning, search is now able to distinguish not just what is relevant to a search query but also what is important for the user to know; summarize the import­ant insights in the documents relevant to a user's interests; and learn what each user cares about and find the relevant material without being asked.

Content services and the future - KMW Webcasts KMWorld Live

Content management systems must smartly co-exist with Microsoft productivity tools to thrive, and intelligent automa­tion will be a major factor driving user acceptance while information gover­nance technologies (e.g., archiving) are setting the stage for knowledge discovery.

A collaborative environment for BI - KMW webcasts KMWorld Live

The top three things enterprises need to foster are speed—as software developers and IT professionals are working closer together to change the process of infrastructure and devel­opment; security—in order to drive changes faster, achieve the biggest ben­efits by spotting vulnerabilities faster, and therefore lower security risk; and collaboration—by breaking down silos and enabling cross-func­tional teams to accomplish goals faster.

KMWorld 100 Companies That Matter in Knowledge Management 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both.

Get more for your KM money with benchmarks and a solid business case

Smart IT investments that cut down on routine, low-value KM work have the potential to enhance the user experience while lowering overall costs over time.

Preparing for California’s New Data Privacy Act: Q&A with ASG’s Rob Perry

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply.

2018 KMWorld Promise and Reality award finalists: KM Promise Award

The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment.

2018 KMWorld Promise and Reality award finalists: KM Reality Award

To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals.

KMWorld 100 Companies That Matter in Knowledge Management

When we established our list of 100 Companies That Matter 10 years ago, "knowledge management" was just beginning to be a recognized term in the boardroom. KM is not now (nor will it ever likely be) a household word. Nor is it an application. It's an attitude, a commitment to excellence and innovation shared by the companies, large and small, on this list. A decade ago, a lot of vendors were so intoxicated by their technology that they tried to woo their customers with dazzling features, capabilities they thrust upon clients without fully understanding their legitimate needs. Now, in 2010, that's no longer true. The firms on this list are true solution providers that are dedicated to understanding what their customers need and delivering elegant technology for the requirements of the knowledge economy...

Everything is Miscellaneous

Longtime KMWorld columnist David Weinberger, a fellow at Harvard's Berkman Center, recently discussed his new book with Hugh McKellar, KMWorld editor in chief.