From automation to autonomy: Streamlining processes with BPM
08 May 2023
The fundamentals of BPM (involving workflow management, process optimization, case management, and more) will likely never change.
IoT forging new pathways to innovation
08 May 2023
The value in using IoT for knowledge management and decision support is found in the analytics conducted on the data that comes in from the sensors.
KMWorld 100 Companies That Matter in Knowledge Management 2023
08 Mar 2023
Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.
The evolution of the omnichannel experience
08 Mar 2023
In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.
KMWorld Readers' Choice Award 2022 Winners
03 Nov 2022
In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.
2022 Readers' Choice Award - Best Customer Experience and Support: eGain
03 Nov 2022
Beyond technology, eGain offers domain expertise, risk-free adoption options, a sustained client engagement model, implementation, support, education, and managed services, and ecosystem to succeed with modern KM.
2022 Readers' Choice Award - Best Content Management / Services: Northern Light
03 Nov 2022
Thanks to Northern Light's unique partnerships with research publishers, users of our SinglePointTM portals can easily access and analyze all their relevant licensed content, along with their organization's internally generated content, in a single search. The result: farewell, content silos!
KMWorld Trend-Setting Products of 2022
07 Sep 2022
To help showcase advanced products and services, each year KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.
Join us at KMWorld 2022 November 7–10, 2022 JW Marriott Washington, DC
06 Sep 2022
It's time to close that Zoom tab and brush up on those in-person-to-person skills as KMWorld, the largest gathering of knowledge management thought leaders, practitioners, authors, and storytellers, returns to Washington, D.C., for the first time since 2019.
Making smarter connections with knowledge graphs
09 May 2022
Data fabric is the next level of maturity for data integration, and it can make very effective use of knowledge graph technology.
KMWorld 100 Companies That Matter in Knowledge Management 2022
04 Mar 2022
Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.
INTERNET OF THINGS: IT TAKES TWO (OR MORE) TO TANGO
04 Mar 2022
With the large volumes of data available, patterns can be detected that would not be revealed by monitoring individual pieces of equipment.
Workflow automation: Fast growing across the enterprise
05 Nov 2021
To meet the increasing expectations posed by sophisticated, cross-departmental workflows and more complex buyer journeys, it is necessary to have shared, unified data.
KMWorld Readers' Choice Award 2021 Winners
05 Nov 2021
The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.
What’s ahead at KMWorld 2021
21 Jul 2021
Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC
KMWorld Trend-Setting Products of 2021
08 Sep 2021
To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge efficiently, make better decisions, enable compliance, effectively support employees, and communicate seamlessly with customers.
KMWorld 100 Companies That Matter in Knowledge Management 2021
08 Mar 2021
Flexibility, agility, and the ability to pivot have always been critical to successful companies, no more so than now. Forward-thinking businesses don't want to merely survive; they want to dominate their market sectors. But to thrive, all organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, see hidden connections, expand collaboration, enable AI and machine learning where it is feasible, and take advantage of automation to streamline processes.
Looking to the Future of Knowledge Management: 2020 Insight
07 Jan 2020
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
The 2019 KMWorld Readers’ Choice Awards Winners
11 Nov 2019
With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.
Tips to optimize Office 365 - KMW Webcasts KMWorld Live
06 Sep 2019
KMWorld recently held a webinar with executives from Veritas. Key considerations surrounding the analysis, preservation, and data discovery for Office 365 and other Microsoft platforms were discussed.