Data governance solves multiple KM challenges

Organizations are recognizing that effective data governance is ultimately more of a benefit than a burden. It increases efficiency by delivering trusted data, improves business processes, decreases data downtime, and reduces compliance risk. It also promotes data literacy throughout the enterprise.

eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for AI-infused knowledge

An end-to-end solution that unifies and orchestrates all the building blocks needed for modern, KM, infused with conversational and generative AI, the Hub eliminates content, knowhow, and analytics silos, creating one trusted source for knowledge.

RightAnswers—Better Knowledge Knowledge Management Means Better Customer Support

RightAnswers gives you the flexibility to connect all available knowledge sources and deliver relevant information to your customers, contact center agents, and across the enterprise. Discover the power of connected knowledge!

JOIN US AT KMWORLD NOVEMBER 6–9, 2023 JW MARRIOTT WASHINGTON, D.C.

It's an exciting time for KM, with new technologies and new approaches sparking new opportunities. The KMWorld conference, the largest global gathering of KM thought leaders, practitioners, and authors, returns to Washington, D.C., this November.

The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

AI reaches many different areas within organizations—marketing, customer service, legal, finance, human resources, compliance, fleet maintenance, manufacturing, sales, and other business units as well. AI touches almost every piece of an organization's structure and operations, as well as their customer-facing presence. 

AI 100 Trailblazer: KMS Lighthouse: Pioneering the Future of AI in Knowledge Management

KMS Lighthouse has developed AI technology and automation solutions including smart routing, agent assist and auto-answer. KMS Lighthouse Automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers.

AI 100 Trailblazer: Mindbreeze—Extract Information that Matters to You

Using knowledge extraction, Mindbreeze enables key information and its meaning to be obtained and linked to previously labeled data. This revolutionary technique can transform outdated business processes and reduce timely job functions.

AI 100 Trailblazer: Poolparty Semantic AI: Fact Validated Insights for ESG Compliance

The Semantic AI capabilities of PoolParty capture the knowledge of enterprise experts in a domain that can be utilized in various integrated solutions— in other words, it is AI that is not only powerful but also trustworthy.

MANAGING KNOWLEDGE COMPLEXITY THROUGH VISUALIZATION

The flexibility of current visualization tools makes them an asset to any analytical initiative. These products can visualize data contained in relational databases or graph databases, and they provide engaging opportunities for exploring data to reveal information that predefined queries would not. As AI capabilities are incorporated and natural language interfaces become the norm, visualization will only become easier and more valuable in the coming years. 

From automation to autonomy: Streamlining processes with BPM

The fundamentals of BPM (involving workflow management, process optimization, case management, and more) will likely never change.

IoT forging new pathways to innovation

The value in using IoT for knowledge management and decision support is found in the analytics conducted on the data that comes in from the sensors.

KMWorld 100 Companies That Matter in Knowledge Management 2023

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.

The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.

KMWorld Readers' Choice Award 2022 Winners

In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.

2022 Readers' Choice Award - Best Customer Experience and Support: eGain

Beyond technology, eGain offers domain expertise, risk-free adoption options, a sustained client engagement model, implementation, support, education, and managed services, and ecosystem to succeed with modern KM.

2022 Readers' Choice Award - Best Content Management / Services: Northern Light

Thanks to Northern Light's unique partnerships with research publishers, users of our SinglePointTM portals can easily access and analyze all their relevant licensed content, along with their organization's internally generated content, in a single search. The result: farewell, content silos!

KMWorld Trend-Setting Products of 2022

To help showcase advanced products and services, each year KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

Join us at KMWorld 2022 November 7–10, 2022 JW Marriott Washington, DC

It's time to close that Zoom tab and brush up on those in-person-to-person skills as KMWorld, the largest gathering of knowledge management thought leaders, practitioners, authors, and storytellers, returns to Washington, D.C., for the first time since 2019.

Making smarter connections with knowledge graphs

Data fabric is the next level of maturity for data integration, and it can make very effective use of knowledge graph technology.

KMWorld 100 Companies That Matter in Knowledge Management 2022

Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.