2025 KMWorld Readers’ Choice Awards: Submit your nominations now!

It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—the 2025 KMWorld Readers' Choice Awards nominations process is now open through July 2

Putting the ‘human’ in ‘human-in-the-loop’ at KM & AI Summit 2025

Kim Glover, Director, Communications Change Management, TechnipFMC, will lead two sessions at this year's KM & AI Summit—'Cooking With KM: Knowledge Sharing & Building Skills,'"and "Storytelling for Collaboration & Change"—exploring how "human-in-the-loop" concepts reflect and affirm the broader purpose of AI, technology, and KM itself.

We feed LLMs and make them better - Access Innovations

There is a way you can supercharge an LLM and get far superior results, and it's fast.

GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain

Successful customer service automation with GenAI requires a strong foundation of integrated knowledge management. Investing in a modern knowledge hub to power GenAI projects will help you meet aggressive operational cost reduction and CX goals.

Leading Services to Bridge the Gap Between Your Knowledge, Information, Content, and Data—Delivering Knowledge Intelligence - Enterprise Knowledge

Whether you're starting with strategy development or ready to implement AI solutions, our expertise spans from tacit knowledge capture to the design and development of enterprise-level AI, ensuring your organization achieves its KI goals.

Enhancing Organizational Experiences: The Power of Knowledge Management Systems and LLMs - KMS Lighthouse

Looking forward to 2025 and beyond, the synergy between KMS and LLMs will drive significant advancements in organizational experiences. By leveraging the strengths of both technologies, organizations can expect enhanced efficiency, better decision-making, and more innovative solutions to complex problems.

Bridging the Workplace Information Divide - MangoApps

Employees waste valuable time searching for documents and navigating disjointed systems, leading to frustration and inefficiency. MangoApps provides a single source of truth, powered by AI, to ensure every worker can instantly access what they need, regardless of role or location.

The ability to transform complex data into actionable intelligence - Mindbreeze

By breaking down traditional information silos and offering a unified, intuitive platform where employees can access, share, and leverage critical knowledge effortlessly, we empower users with insights tailored to their specific roles and tasks. This ensures that the right information reaches the right people at the right time.

Is Your Enterprise Content Strategy Taking Advantage of the AI Opportunity? - Quark

Infusing AI into the enterprise content ecosystem gives your organization the power to search, find, discover, reuse, repurpose and rebirth content—including unstructured content—in ways like never or simpler before. It automates content processes that drive productivity, safeguard content compliance and accelerate results with impactful content that engages your audience.

How enterprises handle their most valuable asset: their knowledge - RWS

We're moving into an era where AI-driven content operations will be the norm, not the exception. Organizations will shift from basic automation to intelligent content orchestration, where AI systems don't just process content but understand and adapt it in real-time across multiple channels and markets.

AI-Powered Contact Center Excellence - Upland Software

Upland Knowledge offers two AI-powered knowledge management solutions, RightAnswers and Panviva, that are designed to empower organizations across diverse industries. Leveraging generative answers and AI-powered search, we help overcome these challenges by centralizing information, ensuring its accuracy, and making it readily accessible to agents. This translates directly into faster resolution times, improved first-call resolution rates, and increased customer satisfaction.

KMWorld 100 Companies That Matter in Knowledge Management 2025

The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.

Beth Rudden will explore the human element of AI at KM & AI Summit 2025

There's a lot of trepidation when dealing with AI, and for good reasons. However, the key to utilizing the tech is to work with it, not against it.

Moving beyond the illusion of ‘AI is magic’ at KM & AI Summit 2025

At this year's KM & AI Summit, Seth Earley, CEO of Earley Information Science and author of The AI Powered Enterprise, will break down what makes AI work—and work successfully—in his session, "Building a Knowledge Architecture for Retrieval-Augmented Generation (RAG)."

KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success

Ashu Roy, chairman and CEO of eGain, will share how leading clients are accelerating knowledge creation and curation, along with improving search success rates while driving down costs, during his KM & AI Summit keynote, "AI Knowledge for Customer Service Success"

Breaking down the realities of GenAI implementation at KM & AI Summit 2025

During his KM & AI Summit session, "Enterprises With AI Action: Industry Insights," John Chmaj, senior director, KM strategy, Verint, will explore how the new knowledgebase requires us to rethink how we add, access, and present content in the age of GenAI.

Unearth the importance of creativity in knowledge management at KM & AI Summit 2025

Unlock the future of innovation and knowledge management at the KM & AI Summit in Scottsdale, Arizona, March 17-19, 2025.

Avoiding Legal Pitfalls Through Savvy Data Governance

Data governance solutions can scan and classify organizations' sensitive data according to its relevance to a particular regulation. Classifiers find specific data types of interest to specific regulatory entities.

KMWorld Conference Wrap-Up and Look Ahead

Evident in all the tracks and conferences was the trend toward recognizing the foundational value of KM to enterprises large and small, nonprofit and for profit. Without seamless access to knowledge—access that stretches across data silos and transcends formats—enterprises cannot please customers and employees as they would like. AI-based technologies contribute to elevating the value of KM, but they are not the only driving force.

2024 Readers' Choice Award - BEST INFORMATION GOVERNANCE - KnowledgeLake - Automating the capture, processing, and management of content

KnowledgeLake's solutions are designed to improve data accuracy, reduce operational costs, and enable faster decision-making, particularly within industries that handle large volumes of content, such as financial services, government, and healthcare.