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AI Trailblazer Profile: Talkdesk- Leading the charge against bad customer experience

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Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purposebuilt industry solutions, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.

Talkdesk Knowledge Management leverages AI to enhance self-service and agent-assisted automation. It consolidates articles from third-party platforms for federated search and uses LLM-based generation and semantic search for faster content retrieval. Multi-modal articles enable consistent information across different channels, improving conversational AI. This system ensures efficient and accurate information access, boosting customer satisfaction and support efficiency.

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk.

Companies that love their customers use Talkdesk.

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