When we first started thinking about trend-setting products for 2023, it was hard to contemplate any technology other than generative AI as qualifying for “trend-setting.” Upon greater reflection, however, we concluded that generative AI is not the only technology that is driving trend-setting organizations. Trend-setting products, we decided, can refer to cutting-edge technologies, software, or platforms that pioneer new approaches to KM. Other forms of AI, natural language processing, machine learning, knowledge graphs, cloud computing, low- and no-code development platforms, solutions for remote and hybrid work, collaboration tools, and a host of diverse platforms define the trend-setting products and services for 2023.
The totally remote workforce of the pandemic has morphed into a hybrid workforce. This has not stopped the need for mechanisms that allow for knowledge sharing and integrated workflows. The phrase “digital transformation” may seem a bit shopworn and cliche´d, but the idea remains relevant. The ability to collaborate with colleagues, to find accurate information quickly, and to reach across silos of data entails digital transformation in the form of cloud-powered applications, advanced enterprise search capabilities, and text analytics.
By introducing intuitive interfaces and applying AI-based technologies, trend-setting products break down silos and encourage cross-departmental knowledge exchange. The exponential growth of data is not stopping or even slowing down, resulting in organizations struggling to sift through vast amounts of information and identify relevant knowledge. Technologies, particularly generative AI, promise to uncover new opportunities for internal knowledge sharing and better customer service.
To help showcase advanced products and services, each year, KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.
KMWorld’s Trend-Setting Products list of 2023 is composed of the offerings of forward-thinking vendors that are leading the way in innovation. We encourage you to continue your exploration by visiting the companies’ websites for more information.
ABBYY: Vantage—A comprehensive platform of cognitive services that applies AI to better understand documents, ABBYY Vantage makes today’s digital worker and processes smarter by delivering cognitive skills that read, understand, and extract insights from documents, helping enterprises accelerate digital transformation.
Accenture Digital: Applied Intelligence—As Accenture’s way of combining AI technologies with data analytics, automation, and human ingenuity, Applied Intelligence can solve clients’ most complex business problems.
Access Innovations: Data Harmony—The Data Harmony Suite builds explainable AI to improve search, analyze text content by identifying concepts and terms for modeling, and provide taxonomy/thesaurus building and management and offers automated indexing, classification, and semantic metadata enrichment.
Access: Access Unify—As technology-powered information management services are delivered via a flat-rate subscription, Access Unify meets ever-evolving business needs.
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Accusoft: Prizm-Doc Suite—PrizmDoc is a collection of REST APIs that developers can integrate into their web-based applications for secure document viewing, editing, conversion, search, annotation, redaction, and document processing.
Adeptia: B2B Process Integration Solution—Adeptia Connect is a powerful, enterprise-class business-to-business integration (B2Bi) software designed to integrate customer and partner data with any application or database using industry standards such as EDI, EDIFACT, HIPAA/HL7, ACORD AL3/XML, and more.
Adobe: Sensei AI—Sensei brings the power of AI and machine learning to experiences—deepening insights, enhancing creative expression, accelerating tasks and workflows, and driving real-time decisions.
airSlate: airSlate API—Using the airSlate API, developers can build customizable document workflow automation solutions that integrate with their apps, websites, or CRMs.
ASG Technologies - A Rocket Software Company: Data Intelligence—A self-service data intelligence platform built on automation that spans cloud, distributed, and mainframe infrastructures, Data Intelligence can manage complex environments of the world’s largest organizations, regardless of how they are using their data.
AvePoint: Confidence Platform—AvePoint’s Confidence Platform empowers digital transformation for organizations—of all sizes, in all regions, and across all industries—to optimize and secure the solutions that most commonly establish and underpin the digital workplace.
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ClickUp: ClickUp AI— Native to the ClickUp platform, ClickUp AI delivers a purpose-built experience designed to take the guesswork out of leveraging AI for work across every role.
Cohere: Command— Command is Cohere’s flagship text-generation model that is trained to follow user commands and to be instantly useful in practical business applications.
Coveo: Relevence Cloud—Coveo Relevance Cloud is a multifaceted platform that uses search, machine learning, and behavioral signals to increase the relevance of search, content recommendations, and personalized experiences.
Creatio: ChatGPT Connector— The ChatGPT Connector is a cutting-edge language model developed by OpenAI that uses deep learning algorithms to analyze and understand language patterns use cases, including natural language processing, content creation, and language translation.
CTERA: Enterprise File Services Platform—The CTERA Enterprise File Services Platform powers a next-generation global file system connecting remote sites and users to the cloud without compromising security or performance.
DryvIQ: Discover Platform—With highly accurate, scalable, and advanced unstructured data discovery, DryvIQ’s AI models are architected from the ground up to use the latest advances in AI to deliver enhanced accuracy and scale for classifying unstructured data.
eGain: Knowledge Hub—The eGain Knowledge Hub guarantees quality customer service by infusing customer service agents with knowledge, making all agents as productive as the best ones by providing them with a range of ways to get to information from the common knowledgebase.
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Elastic: Elasticsearch—Elasticsearch is a distributed, RESTful search and analytics engine that centrally stores enterprise data to empower users to search, index, and analyze data of all shapes and sizes.
eXo: eXo Platform—As a full-featured, versatile, open source digital workplace solution, the eXo Platform centralizes communication, collaboration, productivity, and knowledge processes within an easy-to-use, employee-centered digital workplace hub.
expert.ai: expert.ai Platform—Purpose-built for the complexity of understanding unstructured data, the expert.ai Platform is a scalable natural language solution that combines machine learning and knowledge-based AI to transform language into data.
Franz: AllegroGraph—AllegroGraph turns complex, distributed data into actionable business insights as a horizontally scalable, high-performance, transactional, multi-model, and entity-event knowledge graph technology.
Glean: Glean Learning Platform—As a live information capture tool for virtual meetings, Glean empowers individuals to learn better with audio-to-text conversion that makes information organizable, comprehensible, and thorough.
Google: Workspace—Enabling organizations to run and grow their business with ease, Google Workspace unites its popular productivity and collaboration tools into a single, integrated workspace.
Hyland Software: Alfresco Content Services—Hyland’s Alfresco Content Services, which include features such as document management, enterprise collaboration, information governance, and more, intelligently activate enterprise processes and content to accelerate the flow of business.
IBM: Blockchain Platform—Enabling trusted data exchange and workflow automation with distributed ledger technology and blockchain, IBM’s Blockchain Platform increases operational agility, hastens time-to-value, mitigates risk and cost, and introduces new monetization opportunities.