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Content Management
Content management is the process of collecting, managing, and publishing information. Content management systems (CMS) are applications that allow users to create and publish digital content. Today's content management and content services environments are an increasingly important part of an organization's information management and business strategy. See below for the latest content management news, trends, and solutions.

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Features

Promises and Perils of AI for Enterprise Knowledge Management

This survey reveals both excitement and trepidation around enterprise AI adoption for knowledge management. Long-standing problems around information access, data quality, and speedy acquisition of needed information are the puzzle pieces that AI has the potential to solve.

KMWorld 2023 Video - How the M-23-07 Federal Mandate Impacts Government Agencies

The M-23-07 federal mandate for electronic message management and preservation goes into effect June 30, 2024 with its digitization and record-keeping requirements going into effect the next day. What will this mean for government agencies and their electronic records management practices going forward?

Overcoming data silos: A range of options

The options are many and varied when it comes to taming silos. The specific approach should depend on the use case, the organization's existing knowledge assets, and the strategic goals.

Modern KM tools and techniques for collaboration

Modern collaboration means and mechanisms ultimately make it easier, less risky, and more productive for organizations to work together within business units, between them, and between organizations. Constructs such as data mesh architecture, data fabric architecture, data access governance platforms, data catalogs, and process automation solutions are based on sharing information between parties—and make doing so tenable.

ViewPoints

What you should know about cross-border data transfer laws

Multinational companies are generally aware of data transfer laws, but smaller ones just embarking on looking beyond country borders may not be.

Microsoft’s Copilot: A force multiplier for KM

Generative AI (GenAI) applications will increasingly transform organizations' IT platforms. Companies of any size that opt to create robust apps on their own, however, are in for a protracted, complex, and expensive experience.There's a better way: Buy into what I call a GenAI ecosystem from a vendor in whose tech you are already invested. These ecosystems are comprised of the sum of services customers mostly need to build and launch robust apps.

KM and AI: Experts look at what lies ahead for 2024

AI and dreams of its potential rocked this past year as companies moved quickly to embed and offer their own version of chat assistants, predictive and generative AI, and more

Decoding the data deluge; use ECM to navigate the unstructured content labyrinth

Obtaining contextual knowledge about how users create and interact with unstructured data is an essential business practice to plan for data storms effectively. Enterprises need to understand that it's not enough to know these user activities but also must take remediation action when necessary.

Columns

The five ages of data

Perhaps this latest phase in the history of data will bring us to accept inexplicable complexity as a property of the world. We could view this as pure chaos, but thanks to having lived through the past four ages in rapid succession, we might instead recognize that chaos as being rich with endless mysteries we will never uncover completely.

The trust problem with GenAI

2023 has been the year of ultra-hyping GenAI, and who is paying for this deluge of marketing? Technology vendors that want us to buy it. Again, it's impressive stuff, but when we shift from selling to buying and ultimately using it, many tough questions need to be asked.

Get your game on: KM skills needed for reliable use of LLMs

There is no questioning that generative AI is here to stay, but its use in mission-critical work has some way to go before it can be trusted and let loose.

Reframing the KM discussion

The tech sector is growing fast, but without thorough business analysis, insight, proper planning, and a focus on challenging the better-quicker-cheaper approach and replacing it with a beneficial-adaptable-affordable commitment, there is a world of trouble ahead.

Knowledge Management Whitepapers

Document Viewing Integrations in Enterprise Content Management and Document Management Solutions

Business Impact of Technical Content – The ROI Paradox

Connecting external data sources to CCMS is now a breeze.

Knowledge Graphs Expose Data Connections

Content Management Companies and Suppliers
Content Management Directory