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Content Management
Content management is the process of collecting, managing, and publishing information. Content management systems (CMS) are applications that allow users to create and publish digital content. Today's content management and content services environments are an increasingly important part of an organization's information management and business strategy. See below for the latest content management news, trends, and solutions.
Features

KMWorld 100 Companies That Matter in Knowledge Management 2021

Looking to the future: 2021 Insight

KM teams should focus not just on pushing new technology but also on how they can better support foundational capabilities such as collaboration and expertise location in the digital workplace.

2020 Readers Choice Award - Best Content Management/Services: Northern Light SinglePoint

Market and competitive intelligence applications require large collections of relevant research to serve as a foundation for generating competitive and customer insights. For almost two decades Northern Light has delivered enterprise content aggregation for market intelligence.

KMWorld Readers' Choice Awards 2020

With so many useful knowledge management products and services to consider, it can be a daunting process to identify the best solution for the job. White papers, research reports, webinars, and consultations with experts and peers are beneficial. We hope the 2020 KMWorld Readers' Choice Awards can provide an additional resource to help in pinpointing products that offer value.

ViewPoints

Knowledge management in 2021: KM enters a new stage

The knowledge graph stage emerged in full at KMWorld Connect 2020

Knowledge management leaders offer their predictions for 2021

If 2020 has taught us anything, it's just how imperative agility is to the success of companies trying to maintain momentum during uncertain times

How to hire your organization’s first knowledge manager

Common pitfalls to avoid and skills to look for when hiring your first KM manager

Fundamentals of modern knowledge management

The answer to the problem of digital fragility lies in knowledge centralization

Columns

Reframing the KM discussion

The tech sector is growing fast, but without thorough business analysis, insight, proper planning, and a focus on challenging the better-quicker-cheaper approach and replacing it with a beneficial-adaptable-affordable commitment, there is a world of trouble ahead.

Thinking about KM differently

Moving to a push rather than a pull mentality simply means that we now have the technology to tag, manage, and interpret information automatically and near instantly—automatically pushing the right information to the right person (or application) at the right time.

Data is never just data

As with all tools, data has uses because of complex contexts that include other objects, physics, social norms, social institutions, and human intentions.

Deep project management

Given the increased negative media exposure that comes from project failure, organizations need more tightly integrated, intelligent project management systems, in addition to people who have the requisite skills. This need will grow as systems continue to become more complex and timelines more tightly compressed.

Knowledge Management Whitepapers

6 Killer Applications for Artificial Intelligence in Customer Engagement Contact Centres

Transform Customer Service with Next-Gen Knowledge

The New Knowledge Management Required for Customer Service in the COVID Era

The New Digital Customer Engagement for the New (Ab)Normal

Content Management Companies and Suppliers