2025 KM PROMISE AWARD WINNER: Bloomfire
Many companies contend that their technology is the best knowledge management solution. One of the greatest challenges for organizations perusing these technologies is determining which of these companies will deliver on this promise.
The KMWorld Promise Award is given to the organization that provides innovative technology solutions for customers by implementing and integrating knowledge management practices into their business processes. The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes. In other words, it helps organizations realize positive business results.
During the KMWorld 2025 conference, on Thursday November 20, 2025, Bloomfire was announced as the winner of the 2025 KM Promise Award. The runners-up for the award include Data Conversion Laboratory and Docuvela.
Bloomfire creates the connective tissue of the modern enterprise, establishing Enterprise Intelligence as the new standard for how organizations leverage knowledge.
Bloomfire’s AI-powered knowledge management platform transforms fragmented information into a dynamic, self-improving system—connecting teams across silos, surfacing real-time insights in context, and injecting knowledge directly into the flow of work.
Bloomfire’s Technology
Bloomfire sets itself apart in the KM space through its Enterprise Intelligence architecture—a purposeful departure from traditional folder-based KM, static wikis, or open-ended content generators.
While legacy platforms focus on passive storage and difficult search, Bloomfire delivers an AI-powered, self-healing knowledgebase that activates the right knowledge at the right time.
The platform’s Ask AI answers questions with plain-language responses and clickable citations, leveraging only vetted, governed knowledge. Automated governance features proactively flag outdated or redundant content, ensuring accuracy and trust.
Bloomfire offers direct integrations with Salesforce, Microsoft Teams, and SharePoint—meeting employees in the flow of work and eliminating context-switching. For additional flexibility, an open API allows knowledge to be injected to meet people where they are working.
Advanced analytics, audit trails, SME-triggered gap prompts, and robust permissions deliver both flexibility and control. This approach transforms knowledge from a static repository into a workflow-ready asset that continually improves overtime.
Challenge and Strategy: Oak Street Health Turned to Bloomfire to Unify Knowledge Across Thousands of Clinicians and Staff
Oak Street Health was struggling to keep its care teams aligned across so many clinics. Bloomfire provided the organization with a single location for accessing the latest policy updates, training materials, and patient care guidelines. That’s been a game-changer for consistency, according to Oak Street Health.
“Our staff saves hours each week because they’re no longer hunting for information in email threads or old SharePoint folders. They can search in Bloomfire and get exactly what they need at the point of care,” the company said in a statement. “It’s also about trust. Clinicians know if they’re looking at a document in Bloomfire, it’s the certified, up-to-date version. That confidence helps them focus on patients instead of second-guessing whether they have the right information.”
Oak Street Health has also seen a measurable drop in onboarding time for new clinicians. By curating learning journeys in Bloomfire, Oak Street Health is helping them ramp up faster, which directly impacts the quality of care delivered.
By centralizing guidelines, protocols, and Q&A in Bloomfire, Oak Street Health ensures consistent care delivery, reduces onboarding friction, and increases staff confidence—all while saving previous hours lost to knowledge silos.