Teradata offers Autonomous Customer Intelligence to enrich its CX offerings

Teradata is launching Autonomous Customer Intelligence, a software and services offering designed to transform raw data and customer signals into context-aware, real-time actions.

According to the company, this enhancement to Teradata's customer experience (CX) offerings will embed agents throughout the entire process—from constructing data products to detecting signals, interpreting context, and activating autonomous responses across hybrid infrastructure.

Critically, these agents will be powered by four decades of Teradata IP and contextual knowledge from solving mission-critical, industry-specific data challenges. By using agents to eliminate friction in applying this proven expertise, Teradata supports customers’ efforts to achieve faster AI ROI while delivering enterprise-grade Autonomous Customer Intelligence, the company said.

To help customers achieve this vision at enterprise-scale, Teradata is also introducing new AI Services leveraging its extensive history in delivering enterprise deployments and applying it to realize value from agentic projects.

Gaps in an organization’s existing strategies and implementations can be identified through a Customer Intelligence Maturity workshop, which then outlines the Teradata AI Services that can assist in solving challenges.

"In the NewtonX survey, 77% of organizations were considering or evaluating the use of agentic AI to improve and automate CX functions,” said Sumeet Arora, chief product officer at Teradata. "That interest-level reflects a vision: Signals derived from customer data can be activated across marketing, service, risk, and product functions—transforming customer understanding into strategic business architecture that drives outcomes. Success, however, hinges on industry-specific nuance, where Teradata's unparalleled experience and AI Services can turn the most complex data challenges into competitive opportunities."

Teradata’s AI Services help deploy the Customer Intelligence Framework at enterprise scale while maintaining security, governance, and cost predictability. Teradata teams deliver data engineering and pipeline management; deploy capabilities to support AI such as Enterprise Vector Store and ModelOps; and deliver integration and development for agents including AgentBuilder and MCP server, all with a data governance structure designed to promote trusted and secure results.

The Customer Intelligence Maturity workshop can identify gaps in existing strategies and architecture that may impact autonomous customer intelligence and outlines how Teradata can help. 

Autonomous Customer Intelligence, optimally deployed through Teradata’s AI Services, is available today, with AgentBuilder capabilities coming in private preview in Q4. New Teradata Agents will be introduced to customers continuously.

For more information about this news, visit www.teradata.com