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  • June 30, 2021
  • News

yellow.ai introduces voice AI bots to its CX automation platform

yellow.ai, a leading Conversational CX Automation Platform, announced its plans for U.S. expansion and hiring, a corporate rebrand, and the addition of Voice Virtual Assistants on its platform.

The new Voice AI capabilities are augmenting the company’s existing strengths of powering chat automation channels for websites, WhatsApp, Facebook, Instagram, and more.

Global companies such as Edelweiss Broking, Waste Connections, Biogen International, and MG Motors count on yellow.ai for enterprise-grade chat and voice bots, weaving in the best of AI and human intelligence to deliver highly differentiated and elevated customer experience for sales, marketing, and commerce support, at a fraction of their current operating costs.

yellow.ai’s rich customer experience automation platform is a natural evolution toward realizing a vision for ‘Total Customer Experience Automation.’

The human-like voice AI bots can understand sentiments, intent, and past behavior and also modify pitch, tone, excitement and more, to suit customer sentiment and intent.

The company’s bots can natively converse naturally in 100+ languages across text and voice, such as English, French, German, Arabic, Hindi, Chinese, Russian, and more, out-of-the-box.

Raghu Ravinutala, CEO and Co-Founder of yellow.ai, announced that the company is hiring more than 70 employees in the Bay Area and across the U.S. for a range of positions.

The company aims to democratize AI by offering no-code/low-code bot building, omnichannel virtual assistants, and ticketing automation to bring AI to the benefit of business leaders and developers alike. 

“Conversational interfaces are changing how we relate to brands, and voice is playing a key role in enabling smarter brand-to-consumer interactions,” said Ravinutala. “Today, growth and success in every business is highly indexed to creating personalized and differentiated customer experiences. At yellow.ai, we are dedicated to enabling human-like, engaging conversations with our conversational customer experience platform, which empowers enterprises to deliver CX with the ultimate balance between their human + AI capabilities.”

Recognizing the evolving needs of businesses and the scattered nature of CX interactions, the addition of yellow.ai’s Voice AI virtual assistants bring Total Customer Experience (CX) automation under one umbrella across engagement, marketing, sales, support, and commerce.

For more information about this news, visit www.yellow.ai.

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