Khoros to acquire Flow.ai to grow its AI potential

Khoros, a provider of digital-first customer engagement software, is acquiring Flow.ai, an innovative conversational AI platform for designing and managing chatbots.

“We built Flow.ai with a clear vision of the wealth of possibilities for conversational AI, and we're excited to join the Khoros team where they share the same beliefs,” said Gijs van de Nieuwegiessen, co-founder and CEO of Flow.ai. "We're excited to realize the combined power of our platforms and accelerate our mutual innovations to give businesses the AI experiences they crave to better serve their customers.”

Adding Flow.ai’s state-of-the art technology advances Khoros’ conversational AI and machine learning (ML) capabilities, data science expertise, and reflects the company’s continued investment in the automation framework.

Khoros currently offers its customer-facing chatbot, Khoros Bot, as a fully developed, ready-to-use service that easily integrates with its digital customer care solution, Khoros Care. With Flow.ai, Khoros will extend the AI/ML capabilities available to brands for greater self-service and operational agility.

With the open APIs available in Khoros’ automation framework, the company remains “bot agnostic” and will continue to enable brands to integrate with any third-party bot provider.

“Flow.ai is an amazing company and leader in chatbots and conversational AI. We’re thrilled to welcome the team to Khoros,” said Mike Betzer, general manager of Khoros Care. “At Khoros, we’ve long believed in the power of AI and ML, and have strategically invested in it to give brands the power to engage with their customers smarter, better, and more efficiently — we’re excited to further this commitment with Flow.ai.”

For more information about this news, visit https://khoros.com/.