Totango introduces solution for the enterprise that identifies specialists for customers

Totango, a provider of customer success solutions for the enterprise, is introducing Dynamic Assignment, a next-generation product innovation that enables enterprises to leverage a fluid pool of specialists.

With Dynamic Assignment, enterprises can now dynamically allocate people based on fit, skill, or availability, to work with customers on an as-needed basis, delivering the optimal level of personalization and customized engagement throughout the customer journey.

“Enterprises utilizing Totango Spark have transformed their customer success operations from a reactive approach to a proactive and predictive engagement model,” said Guy Nirpaz, CEO and founder of Totango. “Dynamic Assignment is the next step in this evolution, enabling enterprises to automate the matching of the ideal people at the right time, to deliver a more positive, personalized experience to their customers at scale, which translates into increased value and adoption.”

Totango Spark is a goal-oriented, customer success solution that empowers enterprises to achieve digital transformation and accelerate their customer-centered growth strategy by integrating customer-centric best practices throughout an enterprise’s operations.

It enables teams across an enterprise to engage at every stage of the customer journey with the right information, goals, and metrics through SuccessBLOCs, a modular framework that disaggregates the customer journey into easily manageable and optimizable increments.

Organizations can now do more with less, delivering precision engagement throughout the customer journey, with less dedicated resources.

Additionally, Dynamic Assignment enables enterprises to automatically identify existing resources such as the relevant product manager or engineer that match the right criteria, such as has expertise in the product, has availability, and is located within two time zones of the customer, and engage them in addressing the customer’s needs, maximizing value for the user without the financial burden of scaling resources.

For more information about this release, visit www.totango.com.