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  • August 9, 2019
  • News

Improving insight into key ServiceNow workflows

Attivio, provider of AI-powered answers and insights, and developer of Elevate for ServiceNow, have formed a partnership with GlideFast Consulting, a consulting and professional services firm recognized by ServiceNow as a Gold Services Partner, Gold Sales Partner, Technology Partner, and Authorized Training Partner.

The partnership will combine Attivio's expertise in delivering AI-powered answers and recommendations from across the organization directly into ServiceNow with the support of GlideFast Consulting's technical skills and excellence in delivering and implementing ServiceNow solutions.

As a vendor of cognitive search solutions, Attivio's Elevate suite of apps delivers the most information from both within ServiceNow and across the enterprise leveraging the wealth of knowledge stored in everyday business applications such as SharePoint, Box, Google Drive, SalesForce, Workday, and more. Elevate deploys AI technologies such as machine learning, natural language processing, and text analytics into ITSM, HR, and CSM workflows within ServiceNow, so customers can increase call deflection and decrease mean time to resolution.

"Attivio is excited to partner with GlideFast Consulting, as we have a shared goal to maximize the full business potential of our clients' ServiceNow journey," said Stephen Baker, CEO, Attivio. "This alliance will allow us to help clients deliver more engaging employee and customer experiences by surfacing answers and relevant insights at the exact moment of need."

For more information, go to www.attivio.com and www.glidefast.com.  

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