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Hamilton unifies its technology environment

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To improve services for its citizens, the city of Hamilton, Ontario is upgrading to the latest version of Infor Public Sector Suite. Multiple departments will rely on the solution to manage everything from roads and utilities to park maintenance and the call center.

The city achieved a key milestone in the project by successfully implementing the software at the Hamilton Water and Wastewater division, delivering functionality for handling service requests, permits and licensing, work orders and assets. Using a Web-based system, the city can better prepare for future challenges and growth by creating a flexible, unified technology center.

Jim MacAulay, manager, Infor Public Sector, for the Hamilton Public Works Department, says, “It is clear to us that Infor is investing in its public sector suite and will continue to do so as the needs of government agencies evolve. We want to show citizens that we are a progressive, forward-thinking organization. Our decision to upgrade not only communicates this, but also provides us with the necessary tools to improve services agencywide.”

As a result of the upgrade, the city will implement the suite across several additional units to reduce the number of third-party systems in use. By decreasing the number of disparate applications maintained, the IT department can focus more on the city’s technology initiatives.

Infor says its Public Sector Suite is designed to be user friendly and employs in-context intelligence to automatically display critical information based on the individual user and his or her tasks. That enables more efficient decision-making and allows employees to spend less time searching for data and more time completing value-added activities, according to the company. The suite is also equipped with reporting and analysis features that allow employees to export data directly to Microsoft Excel, giving each user the ability to quickly and easily generate personalized reports.

The system's built-in geographic information systems (GIS) mapping will allow maintenance and call center employees to automatically pinpoint service locations, helping to speed work order fulfillment. The city is considering introducing a mobile platform to provide users in the field with direct access to the system.

(Image courtesy of ShutterStock.com)

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