-->
e-Commerce
Features

The centerpiece of data governance: Making information quality pay off

Knowledge graphs enhance customer experience through speed and accuracy

How to Brand and Market Your KM Products (Video)

TechnipFMC's Tamara Viles presents 6 best practices for branding and marketing your KM products in this clip from her presentation at KMWorld 2019.

The critical role of enterprise content management in digital transformation

The ability to personalize is an indicator that an organization is managing its content well enough to deliver what each individual needs.

ViewPoints

Overcoming a key roadblock to digital transformation

To truly take advantage of digital transformation organizations must adopt new approaches to "records management" and a new notion of what information really means to the organization.

The new omnichannel priority for retail supply chains

Retailers need to predict where demand will occur, across brick-and-mortar and online channels, and efficiently fulfill the right quantity of products to thousands and even millions of locations

Visibility is key to securing an ethical future for AI and machine learning

Visibility for AI and machine learning is an essential feature for avoiding bias, and building and maintaining trust in the technology

Why the voice of the customer is more important than ever

While most voice of the customer metrics have traditionally been viewed in aggregate, the shift toward gathering individual voice of the customer data is underway

Columns

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Usability testing for effective interactivity

Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.

Coming soon to your newsfeed —Ethics and AI

People need to be sensitive to the many ways ethical judgments are being baked into the fabric of their AI projects.

Knowledge Management Whitepapers

KMWorld 2020 Sourcebook and Buyers' Guide

Driving Revenue Growth through Customer Messaging

Learn About These 3 Major Challenges Faced by Contact Centers Today and How to Overcome Them

The Value of Automated Office 365 & Microsoft Teams Governance

The MOST comprehensive resource on Office 365 Governance

e-Commerce Companies and Suppliers