As the U.S. and countries around the world begin to ease—or at least think about easing—restrictions stemming from the COVID-19 pandemic, executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect. Greater use of cloud services, accelerated digital transformation, a need for the latest and greatest technology, and a generally stronger appreciation for knowledge management are among the key changes being seen.
The time is right to focus on the role of virtual agents in improving customers' service experiences
Understanding natural language processing, common obstacles faced, and methodologies to overcome them
How an organization responds to CCPA and future-proofs itself against additional laws will dictate how well it will perform for years to come