Aisera collaborates with Cisco Webex to enhance remote work
Aisera, providers of an AI Service Management platform that automates workflows and actions for IT, HR, Sales, and Customer Service, is partnering with Cisco Webex to provide remote workforces with best-in-class service desk experience and enhanced productivity.
“Employees are constantly under increased pressure to work efficiently and securely. They continue to turn to IT and service departments for frictionless collaboration to improve their work productivity. An innovative approach to extend Conversational AI and Conversational RPA for Webex users was vital to address these everyday issues,” said Muddu Sudhakar, CEO of Aisera.
Through integration with Webex, the Aisera AI Service Desk solution is enhanced to solve user requests and support issues without the need for agent intervention.
“Users need self-service to get work done efficiently without relying on people and manual intervention. Cisco Webex is a preferred channel for employee collaboration and when integrated with Aisera’s AI Service Desk, enables ITSM automation and streamlines communication among teams,” said Jeetu Patel, SVP and general manager, security and applications division, Cisco.
Customer benefits include:
- Dramatically improves the service desk experience with auto-resolutions over 65%
- Organizations report increased user productivity and substantial cost savings
- Automating internal processes and services makes the digital workplace collaborative
Integrated with Webex, Aisera’s AI Service Desk leverages Conversational AI and AI-driven workflow automation, along with unsupervised NLP/NLU, in an agile, scalable, cloud-native platform. This solution delivers end-to-end automation of workflows, actions, and service requests.
Aisera’s Conversational AI and RPA capabilities automate user interactions and service requests for existing apps and systems such as Microsoft, Salesforce, AWS, Google, Atlassian, ServiceNow, and BMC.
Aisera’s AI service catalog is versatile, and pre-built with thousands of templates enable organizations to quickly operationalize self-service for users leveraging Cisco Webex. The end result is users can now use Cisco Webex and Aisera for self-service through a conversational virtual assistant, according to the vendor.
For more information about this news, visit https://aisera.com/.