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KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management

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As the drive for digital transformation becomes an imperative for companies seeking to compete and succeed in all industry sectors, intelligent tools and services are being recognized for their key roles in enabling valuable speed, insight, and accuracy.

Because of this, AI and an assortment of related technologies—including natural language processing, machine learning, and computer vision—are increasingly being deployed by sophisticated organizations. The use cases are vast: accelerating decision making, enhancing customer and employee experience, automating financial processes, improving warehouse operations, supporting fraud detection, speeding pharmaceutical research, elevating patient care, and more.

A recent McKinsey Global Survey on AI revealed a nearly 25% year-over-year increase in the use of AI in standard business processes, with a notable spike from the past year in companies using AI across multiple areas of their business. According to McKinsey, a majority of executives whose companies have adopted AI believe it has provided an increase in revenue in the business areas where it is used, and 44% say AI has contributed to reduced costs. Furthermore, a small share of companies—across a range of sectors—is attaining particularly strong business results from AI, expanding the distance between what McKinsey calls “AI power users and adoption laggards.”

Not surprisingly, investment in AI is expected to be significant in the years ahead as organizations seek to infuse intelligence into a range of processes.

According to IDC (“Worldwide Artificial Intelligence Systems Spending Guide”), spending on AI systems is projected to reach $97.9 billion in 2023, bringing the compound annual growth rate for the 2018–2023 forecast period to 28.4%. IDC projects this spending on AI systems to be led by the retail and banking industries. Additional areas that are expected to see significant investments in AI include discrete manufacturing, process manufacturing, healthcare, and professional services.

To help shine a light on innovative knowledge management vendors that are incorporating AI and cognitive computing technologies into their offerings, in this issue, KMWorld presents the KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management, a list of organizations that are enhancing solutions and services with intelligence and automation.

Join us as we continue to explore a broad range of knowledge management topics and technologies in person at the annual KMWorld conference, which will return to the JW Marriott in Washington, D.C., November 16–19. And, to stay on top of the latest knowledge management news, trends, and research, go to www.kmworld.com.

AI TRAILBLAZERS

We encourage you to visit the websites of the companies on this year’s list. In the AI TRAILBLAZER Insights, executives share their opinions and how their solutions help customers realize their business goals.


  • ABBYYA global leader in Digital IQ for the enterprise, ABBYY is creating a new class of AI technologies that provides the digital workforce with the skills to understand enterprise content and processes.
  • AccentureApplied Intelligence is how Accenture implements AI in business—with an approach that embeds AI, automation, and analytics at the core of the enterprise to eliminate silos, create more agile and adaptive processes, and enable better decision making.
  • Access InnovationsWith its patented software, Data Harmony, Access Innovations offers a reliable, human-supervised AI platform that uses more than 20 types of algorithms to help users efficiently find the information they need—when they need it.
    To Learn more, read Heather Kotula, VP Marketing and Communications' AI Trailblazer Insight.
  • AdobeAI, machine learning, and deep learning are powering Adobe’s products and services to help solve problems in content understanding; recommendations and personalization; search and information retrieval; prediction and journey analysis; content segmentation, organization, editing and generation; and more.
  • AlationWith behavioral and linguistic intelligence technologies, collaboration capabilities, and open interfaces, Alation, a pioneer in the data catalog market, provides a platform for a range of metadata management applications by combining machine learning and human insight.
  • AlfrescoThe Alfresco Digital Business Platform offers open, secure content services—including the ability to enrich content and gain insights with AI and machine learning services—to help users unlock value from their most important business information.
  • alexandryaPowered by cutting-edge AI, alexandrya overcomes the challenge of finding internal files and information with natural language processing that enables full-text search in Microsoft Office programs such as PowerPoint, Excel, Word, and PDF files.
  • Amazon Web ServicesBecause machine learning solutions require a range of supporting technology, AWS allows customers to choose from a broad set of services that match their business needs—from pre-trained AI services to fully managed, comprehensive machine learning solutions.
  • ASG TechnologiesASG, a provider of solutions to capture, manage, and govern information assets, offers the Data Intelligence metadata management solution featuring a trust model that enables data consumers to understand data’s fit and value for both human and AI/ML-driven analytics.
  • Automation AnywhereA leader in robotic process automation, Automation Anywhere helps customers automate end-to-end business processes with software bots—digital workers that perform repetitive and manual tasks, resulting in productivity gains, optimized customer experience, and more engaged employees.
  • BA InsightProviding a software portfolio that solves internal enterprise search problems, BA Insight uses a best-of-breed, “plug-and-play” strategy that enables organizations to change search engines or AI technologies without the cost and disruptions that “lift-and-shift” strategies can cause.
  • BizagiWith a platform for intelligent process automation, Bizagi connects people, applications, robots, and information to foster collaboration between business and IT, enabling faster adoption and success. 
  • Bold360 by LogMeInHelping customer support teams to meet evolving customer expectations, LogMeIn provides the Bold360 AI-powered customer engagement suite, which allows agents to see real-time customer activity so they are better informed and have visibility into key metrics directly in their workspaces.
  • CallMinerProviding the Eureka engagement analytics platform, CallMiner leverages AI and machine learning to transform the voice of customers and agents into operational intelligence at scale with automated performance and sentiment scoring, topic discovery, and trend presentation.
  • CapacityBringing the power of AI to work for the business, Capacity offers a knowledge-sharing platform that intelligently captures and curates the tacit knowledge of an organization for instant access by all users to the knowledge of its most experienced veterans.
  • CongaConga, a leader in digital document transformation, has combined with Apttus, a provider of quote-to-cash solutions, to create a new entity operating under the Conga brand with offerings that span configure-price-quote, contract lifecycle management, document generation, process automation, and e-signature.
  • DeloitteHelping to harness the power of “with,” Deloitte allows organizations to identify unique advantages through AI and analytics so they can move faster with greater precision, pinpoint truths that improve decision making, and create beneficial connections with customers.
  • eGainWith a comprehensive suite of applications to help clients deliver memorable, digital-first customer experiences in an omnichannel world, eGain delivers customer engagement solutions that help enable digital transformation for leading brands—powered by virtual assistance, AI, knowledge, and analytics. To Learn more, read Anand Subramaniam, SVP WW Marketing's AI Trailblazer Insight.
  • Enterprise KnowledgeA services firm that integrates knowledge management, information management, information technology, and agile approaches to deliver comprehensive solutions, Enterprise Knowledge creates tailored, practical, and results-oriented platforms that enable customers to adapt to changing needs. To Learn more, read Zach Wahl, Founder & CEO's AI Trailblazer Insight.
  • e-Spirite-Spirit offers the FirstSpirit Digital Experience Platform (DXP), which includes a hybrid CMS, AI-driven personalization, and omnichannel marketing capabilities, to enable marketers to deliver personalized and synchronized content across all channels.
      • FranzAn early innovator in AI and a leading supplier of semantic graph database technology with expert knowledge in developing and deploying knowledge graph solutions, the foundation for which lies in the facets of semantic technology provided by its AllegroGraph and Allegro CL platforms. To Learn more, read Jans Aasman, CEO's AI Trailblazer Insight.
          • Hitachi VantaraThe digital infrastructure and solutions subsidiary of Hitachi, Ltd., Hitachi Vantara works with customers, applying industrial and digital capabilities to data and applications to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver value.
          •  IndicoAllowing enterprises to deploy AI to unstructured content challenges while eliminating many of the common barriers to adoption, Indico, a provider of intelligent process automation solutions, helps turn process into profit by automating manual, labor-intensive, document-based workflows.
          • KyndiLeveraging novel techniques to address a long-entrenched enterprise problem—building AI capability into applications—Kyndi provides Reading Automation AI software that transforms the way product teams and developers integrate AI into their internal and customers applications.
          • LucidworksProviding the Lucidworks Fusion Platform, Lucidworks lets customers deploy AI-powered data discovery and search applications in a cloud-native architecture—and interact with those applications by leveraging existing machine learning models and workflows, or create and deploy new models using popular tools. To Learn more, read Vivek Sriram, Chief Product Officer's AI Trailblazer Insight.
          • LuminosoTurning unstructured text data into business-critical insights, Luminoso uses a commonsense AI approach to understanding language in order to empower organizations to discover, interpret, and act on what people are telling them.
          • M-FilesProviding an intelligent information management platform, M-Files uses AI technologies in its Intelligent Metadata Layer to break down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository.
          • MicrosoftWith the recent launch of Project Cortex, a new service in Microsoft 365 that uses advanced AI to deliver insights and expertise in apps that users work with every day, Microsoft harnesses collective knowledge to empower people and teams.
          • MindbreezeMindbreeze is a provider of appliances and cloud services for enterprise search, applied AI, and knowledge management that utilizes an insight engine that offers a consolidated view of corporate knowledge, regardless of where and how the data is stored. 
          • Neo4jA provider of graph database technology, Neo4j drives innovation and competitive advantage with a relationships-first approach that enables applications to tackle connected data challenges posed by AI, fraud detection, real-time recommendations, and master data.
          • Nuance CommunicationsWith decades of domain and AI expertise, Nuance delivers solutions that understand, analyze, and respond to people—amplifying human intelligence to increase productivity and security.
          • NuxeoFrom making the power of AI predictions accessible to non-technical users to making full, cross-departmental workflows that work, Nuxeo, the developer of a cloud-native content services platform, helps people realize new value from digital information.
          • Observe.AIWith its Voice AI Platform, which leverages the latest speech and natural language processing technologies, Observe.AI helps organizations quality-check calls, ensure compliance, and offer targeted coaching.
          • Omega3cOmega3c helps companies to automate their customer service across all channels through AI, speech, and language platform and chatbot solutions to improve repetitive or low-value processes and provide answers more quickly.
          • One Network EnterprisesPowered by NEO, a machine learning and intelligent agent technology, the One Network intelligent business platform for autonomous supply chain management includes modular industry solutions for multi-party business that help organizations lower costs, improve service levels, and run more efficiently.
          • OntotextProvides agile enterprise data management that enables organizations to connect data in reusable knowledge graphs, accumulate data preparation efforts by describing and linking data for further analytics, and apply better governance using a graph and semantic technology stack.
          • SASFrom machine learning, computer vision, and natural language processing to forecasting and optimization, SAS AI technologies support diverse environments and scale to meet changing business needs and provide organizations with more intelligent, automated solutions.
          • SDLA provider of content creation, translation, and delivery, SDL offers Hai, its linguistic AI, which enables users to quickly understand and generate content for worldwide audiences, and forms the backbone of SDL Machine Translation.
          • Semantic Web CompanyA provider of graph-based metadata, search, and analytic solutions, Semantic Web Company helps customers manage corporate knowledge models, extract useful knowledge from big datasets, and integrate both structured and unstructured data to recommend strategies for organizing information at scale. To Learn more, read Andreas Blumauer, founder and CEO's AI Trailblazer Insight.
          • ServiceNowServiceNow, a digital workflow company that makes work work better for people, recently introduced the Now Platform Orlando release, featuring Now Intelligence, a new set of AI and analytics capabilities.
          • Signal AISignal AI is an AI-powered BI and media monitoring company that provides organizations with insights into digital, print, and broadcast media, news, and regulatory data and leverages machine learning to track the competitive landscape and changes to regulations and monitor reputations.
          • SinequaSinequa provides a cognitive search and analytics platform for Global 2000 companies and government agencies that combines search with advanced natural language processing, machine learning, and deep learning algorithms to extract insight from data for users in their work context.
          • SmartlogicSmartlogic’s Semaphore is a semantic AI platform that enables organizations to reveal and extract knowledge from their digital data ecosystem to yield business insight, enriching enterprise information with context and meaning, extracting critical facts and relationships, and harmonizing disparate information.
          • StarmindOffering an AI platform that unlocks employees’ collective intelligence and expertise, Starmind supercharges productivity, innovation, and career development to identify subject matter experts across organizations, access undocumented knowledge, and automatically create skill profiles in real time. To Learn more, read Marc Vontobel, Founder & CTO's AI Trailblazer Insight.
          • TTECA technology and services company, TTEC provides automation, AI, and RPA solutions that help drive service costs down by empowering customer self-service and augmenting the associate experience for many of the world’s most iconic brands.
          • UiPathUiPath is leading the “automation first” era—enabling robots to learn new skills through AI and machine learning by offering a hyper-automation platform that combines a robotic process automation solution with a suite of capabilities
          • UJETUJET is propelling customer experience into the digital age by empowering support organizations with tools and technology to create intelligent workflows, make data actionable, and design a modern business model.<
          • UnviredUnvired enables businesses to work smarter by turning AI-enabled conversations with enterprise systems into actions through the creation of a bots platform called Chyme, on top ?of which digital assistants for help desk, sales, customer service, and procurement have been built.
          • VerintWith a focus on customer engagement optimization and cyber intelligence, Verint is a global leader in actionable intelligence solutions that enable decision makers to anticipate, respond, and take action with more informed and timely decisions.
          • VirtusaA global provider of digital business strategy, digital engineering, and IT services and solutions, Virtusa delivers AI-led digital transformation solutions that reinforce human efficiency and creativity with immediate and practical benefits.
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