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Upcoming Events

Taxonomy Boot Camp

November 5 – 6, 2018

KMWorld 2018

November 6 – 8, 2018

Enterprise Search & Discovery

November 6 – 8, 2018

Office 365 Symposium

November 7 – 8, 2018

Text Analytics Forum

November 7 – 8, 2018

Blockchain in Government

November 7 – 8, 2018

Recent Events

Gilbane Digital Content Conference

November 28 – 29, 2017
Buyers' Guide
KMWorld Buyers Guide
Vendors offering real solutions to knowledge management dilemmas.


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Top Story

 

Government: GIS provides a road map

Although GIS has been in use for more than a half century, for much of that time it was a specialized discipline, and its potential in knowledge management was not widely recognized. Its dramatic growth and movement into the mainstream was a result of several forces, including greater computing power, the advent of big data, mobile devices and sensors and an increasing awareness of how much GIS has to offer.Read More >>

KM in Practice

SecOps firm transforms CX and contact center operations

Rapid7 will use NewVoiceMedia firm to enable more personalized customer experienceRead More >> Posted October 15, 2018

Insurance company works with OnBase as part of technology transformation

OnBase will act as the content services platform, helping to eliminate data silosRead More >> Posted October 08, 2018

KM Features

KMWorld Trend-Setting Products of 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers.Read More >> Posted September 10, 2018

Trend-Setting Product of 2018: Access Innovations, Inc.: Experience an Increase in Productivity with Data Harmony 3.13

Changing Search to FoundIn today's information age, taxonomies are indispensable for content producers. The ability to...Read More >> Posted September 10, 2018

Trend-Setting Product of 2018: eGain: eGain Solve Suite Powers Connected, Easy Customer Experiences

eGain Solve Suite for customer engagement powers connected, easy customer experience across all touch points. Its digital-first, omnichannel advisor...Read More >> Posted September 10, 2018

Trend-Setting Product of 2018: Ephesoft: Ephesoft Transact for Mortgage solution Delivers Fast ROI

Ephesoft Transact is an enterprise content capture and data discovery solution to help your business run more efficiently with streamlined processes,...Read More >> Posted September 10, 2018

Perspectives on Knowledge

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

Perspective on knowledge: Computers, Internet, AI

If the early computers reinforced the existing world-view, the Internet upended worldview after worldview. We learned that control doesn't scale: If you want to build something really, really big, you have to get rid of the centralized management functions. We learned that customers joined in conversational networks know more about a business' products than the business does. We learned what a democracy is like when everyone truly has a voice, even when those voices are telling lies and tearing down democratic institutions. Read More >>

Perspective on knowledge: Signs, causes and machine learning

Machine learning systems can look at data without instructions about how we think the pieces go together. The AI finds correlations and assembles them into webs of connection.Read More >>

Perspective on knowledge: The good, the bad, the networked

Most would agree that their perception of the Net, along with the general public's, is far darker than it was even just a few years ago.Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

From just-in-time to just-ahead-of-time

Through our many decades of research into the knowledge sciences, we've determined that if AI is ever going to live up to its promises, it needs an architecture that integrates three levels of functionality: memory, awareness and anticipation.Read More >>

A deep future approach to KM

We're familiar with the near-term portion of the time spectrum—from femtosecond lasers used in eye surgery to high-frequency trading in milliseconds on the major securities exchanges. Unfortunately, the extreme opposite end of the time spectrum, the "deep future" receives little if any attention. Decisions in fields such as genetic engineering, nuclear energy, geopolitics and the like can have serious implications for human civilization. But the impact of those decisions might not become apparent for many thousands of years and hundreds of generations.Read More >>

Critical capacities for navigating in turbulent times

To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.Read More >>

Knowledge Management News

FileWave’s Latest Update Supports Apple’s Fall Releases

FileWave v13 allows users to leverage Apple enhancements October 16, 2018

LogMeIn Introduces New Support Solutions for Employees

Both products bring the IT Help Desk directly to the employee to offer a much simpler and more efficient support experience. October 16, 2018

Ontotext Releases GraphDB 8.7

Offers vector-based concept matching and better scalability, performance, and data governance October 15, 2018

United Records Management Becomes URM Technologies

Company rebrands to reflect its forward-thinking mission, services, and technology offerings October 15, 2018

Web Events

October 30, 2018 | 11:00 AM PDT / 2:00 PM EDT

How Knowledge Management Can Improve Customer Experience

November 01, 2018 | 11:00 AM PDT / 2:00 PM EDT

Top 5 Tips for Data Discovery & Classification

November 27, 2018 | 11:00 AM PST / 2:00 PM EST

Deriving Knowledge Insights with Cognitive Computing

December 04, 2018 | 11:00 AM PST / 2:00 PM EST

End-to-End Building Blocks for Business Intelligence

Quote of the Week

Time is a great teacher, but unfortunately it kills all its pupils.  
- Hector Berlioz

KMWorld Magazine

September/October 2018, Trend-Setting Products 2018 Magazine Issue

Digital asset management: an upbeat option for marketers

The ability to manage rich media has become essential for departments throughout the enterprise. DAM systems bring efficiency to the search process.

Best practices for proactive enterprise risk management: “Let the (big) data tell you”

Proactive risk assessment is applicable to any form of risk organizations might encounter, from fraudulent transactions to network availability. Although law enforcement risk threatens lives whereas enterprise risk threatens funds, the same shrewd combination of big data management and machine learning techniques can empower organizations to proactively detect, investigate and minimize risk while maximizing big data's ROI.

Next-generation communities—Part 3 Eight ways to engage employees in communities at work

In its "Next-Generation Communities of Practice" research, member-based nonprofit APQC identified eight strategies that top organizations use to make employees aware of communities and get them excited about participating. Those strategies range from change management fundamentals that work for almost any knowledge management initiative to innovative tactics based on social media marketing and advanced analytics.

ViewPoints

When Data Standards Fail to Standardize Exchange: A Close Look at the Unique Challenges in Today’s Healthcare Data Standards

While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain. September 14, 2018

GDPR Document Strategy Checklist

GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data. August 16, 2018

Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools. July 30, 2018

Upcoming Events

ARMA Live! 2018

October 22 - 24, 2018

Taxonomy Bootcamp 2018

November 5 - 6, 2018

KMWorld 2018

November 6 - 8, 2018

Featured Video

KEYNOTE: People & Tech: The Future of Knowledge Sharing
John Seely Brown, Director, Palo Alto Research Center and Independent Co-Chairman, Deloitte Center for the Edge; Visiting Scholar & Advisor to the Provost at University of Southern California; former Chief Scientist, Xerox Corp.
(KMWorld 2017 - Tuesday, 7 November)