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April 29 - 30, 2019

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Buyers' Guide
KMWorld Buyers Guide
Vendors offering real solutions to knowledge management dilemmas.

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Top Story


BPM: Meeting the GDPR challenge

BPM vendors have seen opportunities for implementing GDPR, both for identifying existing processes and developing new ones for compliance.Read More >>

KM in Practice

Gourmet grocer eliminates manual AP data entry using Docuware

With DocuWare now in place, invoices are electronically routed from all 12 locationsRead More >> Posted February 15, 2019

Catalina taps IBM analytics to aid in digital transformation

Catalina is embarking on comprehensive digital transformation to enable retailers and brands to seamlessly connect with consumers regardless of their locationRead More >> Posted February 11, 2019

KM Features

How to Harness Cognitive Diversity (Video)

Ingenuity Founder & CEO Amy Wilkinson explains the importance of networking overlooked brainpower and leveraging cognitive diversity within an organization in this clip from her keynote at KMWorld 2018.Read More >> Posted February 13, 2019

AI Algorithms and the Black Box (Video)

Serious Insights Founder & Principal Analyst Daniel W. Rasmus discusses what makes machine learning algorithms inefficient in this clip from his presentation at KMWorld 2018.Read More >> Posted February 07, 2019

What's the Best Way to Interact With Smart Appliances (Video)

Serious Insights founder and principal Analyst Daniel W. Rasmus discusses natural-language processing and smart appliances in this clip from his presentation at KMWorld 2018.Read More >> Posted February 05, 2019

Starbucks’ Howard Schultz and the sunbird model of entrepreneurship (Video)

Highlights from Ingenuity CEO Amy Wilkinson's KMWorld 2018 opening keynote, "Entrepreneurial Skills for Knowledge Sharing"Read More >> Posted January 31, 2019

Perspectives on Knowledge

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

Perspective on knowledge: Without a doubt

Given that the future is deeply uncertain, from the tiniest of decisions to the largest, we should love carefully calculated probabilities, for they are the way we deal with a world that has no interest in conforming to our projections or desires. They let us rationally prepare for things not going our way. Any strategist or planner worth her salt is getting as good a read as she can on the nature and magnitude of what she cannot predict.Read More >>

Perspective on knowledge: When knowledge isn’t enough

If knowledge is a tool intended to enable us to make decisions that are more likely to protect us and advance our shared interests, then it is clear that knowledge can fail us. Each domain has at least informal rules about what counts as evidence.Read More >>

Perspective on knowledge: Computers, Internet, AI

If the early computers reinforced the existing world-view, the Internet upended worldview after worldview. We learned that control doesn't scale: If you want to build something really, really big, you have to get rid of the centralized management functions. We learned that customers joined in conversational networks know more about a business' products than the business does. We learned what a democracy is like when everyone truly has a voice, even when those voices are telling lies and tearing down democratic institutions. Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

Trends for the ’20s

Providing the right information to the right people at the right time can only be accomplished through greater openness.Read More >>

The future of the future: Crossing the epistemic divide

As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural.Read More >>

From just-in-time to just-ahead-of-time

Through our many decades of research into the knowledge sciences, we've determined that if AI is ever going to live up to its promises, it needs an architecture that integrates three levels of functionality: memory, awareness and anticipation.Read More >>

Knowledge Management News

Bridgeline acquires eCommerce software

The acquisition will boost Bridgeline's place in the eCommerce market February 15, 2019

Laserfiche reveals new updates to its ECM software

Laserfiche will offer expanded analytics tools February 15, 2019

Lexalytics allows entire NLP product suite to deploy in any environment

The move allows users to process unstructured data for any computer environment February 14, 2019

Akeneo unveils AI product library along with host of new updates to its PIM solutions

Along with this new library, Akeneo PIM Enterprise Edition 3.0 also introduces additional features aimed at increasing productivity and collaboration February 14, 2019

Web Events

February 26, 2019 | 11:00 AM PST / 2:00 PM EST

Optimizing Your Office 365

March 19, 2019 | 11:00 AM PST / 2:00 PM EST

Harnessing Cognitive Computing & AI

April 16, 2019 | 11:00 AM PDT / 2:00 PM EDT

Modernizing Your Information Governance Strategy

May 14, 2019 | 11:00 AM PDT / 2:00 PM EDT

Intelligent Search in Action

Quote of the Week

The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts. 
- Bertrand Russell

KMWorld Magazine

January/February 2019 Magazine Issue


The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data.

2018 Award Winners KM Promise and KM Reality: KM Promise

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment.

2018 Award Winners KM Promise and KM Reality: KM Reality

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals.


Building Smarter Robots: A New Era Combines Content Intelligence and RPA

More than just a new wave of technology, RPA has raised the automation bar for many enterprises and brought business groups back to the table to show where they are struggling with their processes. February 14, 2019

3 Departments with Untapped Data Opportunities

Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions. February 13, 2019

The end of the intranet

Today's organizations need to be completely rethinking their approaches to internal communications January 30, 2019

Upcoming Events

The AIIM Conference 2019

March 25 - 28, 2019

Featured Video

Keynote: Entrepreneurial Skills for Knowledge Sharing
Amy Wilkinson, Founder & CEO, Ingenuity and Lecturer at Stanford Graduate School of Business; Author, The Creator’s Code: Six Essential Skills of Extraordinary Entrepreneurs
(KMWorld 2018 - Tuesday, 8 November)

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