Don't miss KMWorld 2015, Taxonomy Boot Camp, SharePoint Symposium and Enterprise Search, Nov. 2-5 in DC.

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Upcoming Events

KMWorld 2015

November 2 – 5, 2015

Taxonomy Boot Camp

November 2 – 3, 2015

Enterprise Search & Discovery DC

November 3 – 5, 2015

SharePoint Symposium

November 4 – 5, 2015

Recent Events

Enterprise Search & Discovery NY

May 13 – 14, 2014
Buyers' Guide
KMWorld Buyers Guide
Vendors offering real solutions to knowledge management dilemmas.

Premium Participants

Top Story


Head in the Clouds
Assessing an Office 365 Environment for Information Governance

The IT "cloud" is not unlike the ones we see over the sky each day, changing from one second to the next....Read More >>

KM in Practice

North Carolina communities enhance engagement with citizens

Supporting citizen engagement, service case management and resolutionRead More >> Posted September 28, 2015

UNAIDS and Kenya centralize HIV data for more effective response

Comprehensive picture and understanding of the country's epidemicRead More >> Posted September 23, 2015

KM Features

Creating a cohesive customer experience

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases.Read More >> Posted October 01, 2015

Digital insights are the new currency of business

Businesses are drowning in data but starving for insights. Worse, they have no systematic way to consistently turn data into action.Read More >> Posted October 01, 2015

Digital asset management: Video advances!

Enterprises can stand to gain more if they begin to view video not as a separate entity, but as a knowledge asset just as they do documents, graphics and structured content.Read More >> Posted October 01, 2015

E-commerce solutions gain insights that boost sales

"When we reached a point where we were spending more time manipulating the data than using it to make decisions, we knew that we needed a new solution."....Read More >> Posted October 01, 2015

Perspectives in Knowledge Management

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

David Weinberger's Perspective on knowledge
Seeing past your glasses

A bubble is really just a coherent set of beliefs. Beliefs need coherence or they're not beliefs. They literally make no sense. I could not believe that flowers are beautiful because their DNA has evolved to attract insects unless I also believed in DNA, natural selection, insect-based pollination and the results obtained through scientific research and equipment.Read More >>

David Weinberger's Perspective on Knowledge
Sympathetic Knowledge

All reading starts off sympathetic. If you're reading what someone wrote, it's because you want to understand what she means. That's an act of sympathy right there.Read More >>

Dissolution of metadata

The idea of metadata used to be easy. It was a type of shadow object that trailed the "real" object of which it was the metadata. Getting right which information to put into that shadow object wasn't easy, but the concept itself was clean, clear and usually rectangular.Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

Four global shifts to keep in mind

Instead of worrying about how to keep machines from taking over the world, we should let technology evolve and look for ways to expand human intelligence.Read More >>

Bringing together innovation, learning and people

We've identified six stages that must be present if rapid innovation is to occur successfully on a sustained basis. We've named those stages ADIIEA, which stands for: automation, disruption, investigation, ideation, expectation and affirmation.Read More >>

The rise of the pop-up city

You've already read about smart cities in this column. Now take that concept and make it mobile. Add to it the capacity to set up and accommodate tens of millions of inhabitants, and in 30 days, tear it all down.Read More >>

Knowledge Management News

Access Innovations delivers solution for new health classifications

Access Integrity division launches ICD-10 readiness tool October 06, 2015

New compliance portal from Kroll

Integration of advice, technology, data and due diligence October 05, 2015

IBM and Box team for ECM and collaboration

Launch four enterprise solutions October 02, 2015

Social intranet mobile and desktop apps from Incentive

Workplace collaboration on any device September 30, 2015

Web Events

October 20, 2015 | 11:00 am PDT, 2:00 pm EDT

Customer Experience Management

October 27, 2015 | 11:00 am PDT, 2:00 pm EDT

The Future Of KM

November 10, 2015 | 11:00 am PST, 2:00 pm EST

Where Are We With Search?

December 01, 2015 | 11:00 am PST, 2:00 pm EST


Quote of the Week

The problem with the world is that the intelligent people are full of doubts, while the stupid ones are full of confidence. 
- Charles Bukowski

KMWorld Magazine

October 2015 Magazine Issue


Agile Knowledge Management (KMAgile)

How to Rapidly Develop Knowledge Transfer Capability By Improving Performance October 01, 2015

How you can leverage knowledge to achieve world class results

Self-service technology, whether in store or online - is a value add today's connected customer has come to expect. With competition plentiful and differentiation difficult, one bad customer experience can be the difference between a loyal customer - that keeps spending with your brand - and a dissatisfied customer that takes their business elsewhere and never comes back. September 28, 2015

Retailers Harness Big Data and Big Content for Big Profits

Many savvy retailers have already implemented tools and strategies for turning their Big Data into more sales and more efficient operations, which in turn leads to more profit. September 17, 2015

Upcoming Events

KMWorld 2015

November 2 - 5, 2015

Taxonomy Boot Camp

November 2 - 3, 2015

Featured Video

Building Collaborative Organizations
Nicco Mele

(KMWorld 2013 - Wednesday, 6 November)

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