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November 2 – 5, 2015

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November 2 – 3, 2015

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November 3 – 5, 2015

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November 4 – 5, 2015

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May 13 – 14, 2014
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Top Story

 

Cognitive Computing: Real-world applications
for an emerging technology

"Cognitive computing is the solution to big data. Companies are collecting a lot of information and are having trouble processing it, but if there is a cognitive layer you can more accurately detect an issue."Read More >>

KM in Practice

Intelligent BPM improves process flow and saves time

Separate workflows designed for specific business processesRead More >> Posted August 31, 2015

Sports Authority taps the power of personalization

Accelerates implementation of new e-commerce strategiesRead More >> Posted August 24, 2015

KM Features

Design thinking and knowledge management:
12 takeaways from the K-Community

In the context of knowledge management, how can design thinking help with process architecture, tools and a knowledge sharing culture?Read More >> Posted September 01, 2015

Innovation: What are the real metrics?

"Many business models under which organizations operate do not truly accommodate the requirements for today's knowledge economy. They do not incorporate the learning cycle or the process of innovation, and without a valid model, metrics are difficult."Read More >> Posted September 01, 2015

Federal agencies show progress on records management

There are very specific goals that focus on records management and training requirements. We have been seeing incremental progress on the self-assessments for the last couple of years, but this is the first time we have seen strong movement in a positive direction.Read More >> Posted September 01, 2015

KMWorld Trend-Setting Products of 2015

We published our first KMWorld Trend-Setting Products list nearly a decade-and-a-half ago because we wanted to bring some clarity to the sometimes elusive knowledge management needs of our subscribers.Read More >> Posted September 01, 2015

Perspectives in Knowledge Management

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

David Weinberger's Perspective on Knowledge
Sympathetic Knowledge

All reading starts off sympathetic. If you're reading what someone wrote, it's because you want to understand what she means. That's an act of sympathy right there.Read More >>

Dissolution of metadata

The idea of metadata used to be easy. It was a type of shadow object that trailed the "real" object of which it was the metadata. Getting right which information to put into that shadow object wasn't easy, but the concept itself was clean, clear and usually rectangular.Read More >>

Technology affects us

The term "technodeterminism," like "utopian" or "wild-eyed socialist," is rarely used by the people to refer to themselves. But I'm willing to accept the characterization … so long as I then get to claim a moderate form of it.Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

Bringing together innovation, learning and people

We've identified six stages that must be present if rapid innovation is to occur successfully on a sustained basis. We've named those stages ADIIEA, which stands for: automation, disruption, investigation, ideation, expectation and affirmation.Read More >>

The rise of the pop-up city

You've already read about smart cities in this column. Now take that concept and make it mobile. Add to it the capacity to set up and accommodate tens of millions of inhabitants, and in 30 days, tear it all down.Read More >>

Bridging the gap between strategy and execution

In our never-ending quest for the enterprise of the future, we've explored an assortment of theories, frameworks, models and practices. But none of it really matters if you can't execute....Read More >>

Knowledge Management News

Video calls for customer engagement from Verint and Vidyo

Further insights for omni-channel customer centers September 02, 2015

Prizm Content Connect for SharePoint from Accusoft

Announces Version 2.0 September 01, 2015

Analytics for instant messaging from Recommind

Announces Axcelerate 5.5 e-discovery platform August 31, 2015

Portal Solutions debuts Office 365 social intranet

Unveils One Window Workplace August 27, 2015

Web Events

September 22, 2015 | 11:00 am PDT, 2:00 pm EDT

Content Management

October 20, 2015 | 11:00 am PDT, 2:00 pm EDT

Customer Experience Management

November 10, 2015 | 11:00 am PST, 2:00 pm EST

Where Are We With Search?

December 01, 2015 | 11:00 am PST, 2:00 pm EST

E-Discovery

Quote of the Week

I don't care that they stole my idea . . . I care that they don't have any of their own. 
- Nikola Tesla

ViewPoints

A Primer on Cognitive Computing

According to technology publisher Tech Target[i], "Cognitive computing is "the simulation of human thought processes in a computerized model. Cognitive computing involves self-learning systems that use data mining, pattern recognition and natural language processing to mimic the way the human brain works." September 02, 2015

Is your customer service ready for mobile?

While that might sound like a simple question - and one that would provoke a flippant response along the lines of ‘well yes, we've been mobile for years' - what it means to be truly mobile is changing so your customer service might not be as ready as you previously thought… August 17, 2015

How to Begin Personalizing Web Experiences

Behind every organization's Web site is a marketer that struggles every day with content chaos. August 06, 2015

Upcoming Events

Gartner Customer 360 Summit 2015

September 9 - 11, 2015

Information Governance Exchange

September 14 - 16, 2015

Featured Video

OPENING KEYNOTE:
Building Collaborative Organizations
Nicco Mele

(KMWorld 2013 - Wednesday, 6 November)


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