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Upcoming Events

Taxonomy Boot Camp

November 4 - 5, 2019

KMWorld 2019

November 4 - 7, 2019

Enterprise Search & Discovery

November 5 - 7, 2019

Office 365 Symposium

November 6 - 7, 2019

Text Analytics Forum

November 6 - 7, 2019

Recent Events

Gilbane Digital Experience Conference 2019

April 29 - 30, 2019

Taxonomy Boot Camp

November 5 - 6, 2018

KMWorld 2018

November 6 - 8, 2018

Enterprise Search & Discovery

November 6 - 8, 2018

Office 365 Symposium

November 7 - 8, 2018

Text Analytics Forum

November 7 - 8, 2018

Blockchain in Government

November 7 - 8, 2018
Buyers' Guide
KMWorld Buyers Guide
Vendors offering real solutions to knowledge management dilemmas.


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Top Story

 

Three trends shaping the direction of KM in 2019

Agile—a project management approach that stresses iteration, collaboration, and customer centricity—tops the list of innovations shaping KM programs. Read More >>

KM in Practice

CDW improves CXM with Adobe Experience Cloud

With the tools in place to rapidly deliver valuable content to customers, CDW is now looking toward greater personalization as part of its CXM strategyRead More >> Posted June 21, 2019

Litigation firm selects iManage for document and email management

The iManage platform delivers consistent user experience, a simplified IT environment, and organizational agility to Beck ReddenRead More >> Posted June 14, 2019

KM Features

How to search Facebook

In-depth searching of Facebook isn't necessarily easy, but it can be well worth the effort.Read More >> Posted June 19, 2019

8 Benefits of AI-Based File-Save Assistance (Video)

In this clip from his KMWorld 2018 presentation on AI-enabled intelligent assistants, M-Files AI Product Manager Trevor Cookson discusses advantages for File-Save applications.Read More >> Posted June 19, 2019

How to Deal With Manipulated Search Results (Video)

Eric Smith, Fire Oak Strategies chief technologist and information security officer, discusses real-world information security search issues in this clip from Enterprise Search & Discovery 2018.Read More >> Posted June 18, 2019

How to Define KM for Your Organization (Video)

Capture, manage, share, find: Federal Home Loan Bank of Chicago VP for KM Hyan Syed describes how his organization has defined its KM implementation in this clip from his presentation at KMWorld 2018.Read More >> Posted June 12, 2019

Perspectives on Knowledge

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

Perspective on knowledge: Rewriting the world

Tra­ditional computing upholds the traditional method of applying general rules to particulars. With machine learning, you skip the generalized abstraction and feed in the particulars.Read More >>

Perspective on knowledge: Tools, senses, and machine learning

Machine learning sometimes extends our cognitive abilities in ways that are alien to our minds. Read More >>

Perspective on knowledge: Without a doubt

Given that the future is deeply uncertain, from the tiniest of decisions to the largest, we should love carefully calculated probabilities, for they are the way we deal with a world that has no interest in conforming to our projections or desires. They let us rationally prepare for things not going our way. Any strategist or planner worth her salt is getting as good a read as she can on the nature and magnitude of what she cannot predict.Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

The future of food: a fresh look

There's a growing demand for the ability to facilitate the integration of knowledge generated by widely diverse communities from multiple disciplines.Read More >>

The future of education

Today, we find ourselves in a highly networked knowledge-based economy. This new world demands radically different learning approaches in alignment with complex behaviors of natural systems.Read More >>

Trends for the ’20s

Providing the right information to the right people at the right time can only be accomplished through greater openness.Read More >>

Cognitive Computing

Cognitive Computing

Finding strategies to partner or acquire or develop the talent to compete in cognitive computing is an imperative.

Usability testing for effective interactivity

Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog. Read More >>

Coming soon to your newsfeed —Ethics and AI

People need to be sensitive to the many ways ethical judgments are being baked into the fabric of their AI projects.Read More >>

Cognitive Computing: Rebooting the information refinery

In the field of knowledge management, of course, the idea of turning data into information into knowledge has been a foundation concept for knowledge managers. But frankly, the ability to achieve this alchemy of data to knowledge has not been broadly demonstrated in practice. A next generation information refinery is required to make something meaningful and valuable out of the raw data flying around the firm and throughout the internet economy.Read More >>

Knowledge Management News

Tethr and Red Box partner to improve Voice of Customer analytics

Red Box captures audio from more than 55 telephony systems, enabling Tethr to increase its breadth of capture capability and leverage high quality audio within its platform for its customers' analysis June 24, 2019

Vote today for the KMWorld Readers' Choice Awards

Winners will be showcased in a special section on the KMWorld website and in the November/December 2019 edition of KMWorld magazine! June 20, 2019

EnterWorks enters partnership with Perfa to offer e-commerce services

The agency will provide consulting services to customers and prospects of EnterWorks engaged in multi-domain experience management (MxM) implementations June 18, 2019

Web Events

July 16, 2019 | 11:00 AM PDT / 2:00 PM EDT

The New World of Intelligent Content Services

August 13, 2019 | 11:00 AM PDT / 2:00 PM EDT

The New World of Document Management

September 17, 2019 | 11:00 AM PDT / 2:00 PM EDT

Powering Your Organization with Smart Collaboration

October 01, 2019 | 11:00 AM PDT / 2:00 PM EDT

Game-Changing Breakthroughs in Knowledge Management

Quote of the Week

Quality is never an accident; it is always the result of intelligent effort. 
- John Ruskin

KMWorld Magazine

May/June 2019 Magazine Issue

Information governance: Managing complexity

The global market for information governance is expected to grow by more than 20% per year over the next 5 years, reaching $3.62 billion by 2023.

Business intelligence tomorrow… and what it means for today

By unifying all aspects of data management for expedient, trustworthy access to data in a single platform, BI empowers much more than analytics.

Healthcare: The importance of making connections

Only a minority of healthcare companies have a solution for using unstructured clinical information contained in electronic health records, although a majority of companies are either implementing one or exploring their options for doing so.

ViewPoints

The battle for business productivity: Office 365 versus the G Suite

It's up to leaders to make sure they choose the best suite of productivity tools for their enterprise—evaluating workflows and growth plans in order to choose tools that can evolve alongside the business June 12, 2019

A better era for IT service desks

For too long IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures June 11, 2019

Uncovering hidden knowledge with AI

Whether finding the best expert, the best template, or the most relevant search results, AI helps firms take their knowledge management efforts to the next level June 05, 2019

Upcoming Events

Gartner Catalyst Conference 2019

August 12 - 15, 2019

KM Conference @930gov

August 20, 2019

KMWorld 2019

November 4 - 7, 2019

Featured Video

Keynote: Entrepreneurial Skills for Knowledge Sharing
Amy Wilkinson, Founder & CEO, Ingenuity and Lecturer at Stanford Graduate School of Business; Author, The Creator’s Code: Six Essential Skills of Extraordinary Entrepreneurs
(KMWorld 2018 - Tuesday, 8 November)


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