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November 2 – 5, 2015

Taxonomy Boot Camp

November 2 – 3, 2015

Enterprise Search & Discovery DC

November 3 – 5, 2015

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November 4 – 5, 2015

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Enterprise Search & Discovery NY

May 13 – 14, 2014
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Top Story

 

It’s not just about money in financial services
Information is imperative!

Financial services companies are using a variety of knowledge management solutions to locate documents and disseminate information across the enterprise, for improved contact center performance and to mine data from employee feedback surveys.Read More >>

KM in Practice

Sports Authority taps the power of personalization

Accelerates implementation of new e-commerce strategiesRead More >> Posted August 24, 2015

Cloud solution delivers results for TekStream

Companywide secure file sharing and content collaboration solutionRead More >> Posted August 17, 2015

KM Features

Text analytics broadens its reach

Enterprises are using only about 25 percent of their unstructured data for insights and decision-making, while they are using 35 percent of their structured data for those purposes, according to a survey conducted by Forrester. One reason for the lag is that unstructured data is not as straightforward to analyze and interpret.Read More >> Posted July 03, 2015

E-discovery powers up legal processes

Several trends are contributing to strong growth in the e-discovery market, including the ever increasing amount of litigation, greater volumes of data and a move toward adding in-house e-discovery capabilities.Read More >> Posted July 03, 2015

Meeting customer demand for mobile and multichannel solutions

As companies look to embrace mobile and multichannel options to serve customers on their own terms, they rely on knowledge management to implement such processes as bill payment and insurance claims.Read More >> Posted July 03, 2015

Big begets big: The information governance challenge

A shift from traditional information management methods is taking place. The shift is not revolutionary. The change is evolutionary. At some point enterprise knowledge solutions give way to newer, smarter and predictive systems.Read More >> Posted July 03, 2015

Perspectives in Knowledge Management

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

Dissolution of metadata

The idea of metadata used to be easy. It was a type of shadow object that trailed the "real" object of which it was the metadata. Getting right which information to put into that shadow object wasn't easy, but the concept itself was clean, clear and usually rectangular.Read More >>

Technology affects us

The term "technodeterminism," like "utopian" or "wild-eyed socialist," is rarely used by the people to refer to themselves. But I'm willing to accept the characterization … so long as I then get to claim a moderate form of it.Read More >>

Algorithmic prediction

If you want to know what a particular pattern will be after a hundred iterations, you'll have to do the hundred iterations. You can use a computer to do this and it will spit out the answer, but it too has to step through the algorithm a hundred times.Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

The rise of the pop-up city

You've already read about smart cities in this column. Now take that concept and make it mobile. Add to it the capacity to set up and accommodate tens of millions of inhabitants, and in 30 days, tear it all down.Read More >>

Bridging the gap between strategy and execution

In our never-ending quest for the enterprise of the future, we've explored an assortment of theories, frameworks, models and practices. But none of it really matters if you can't execute....Read More >>

All aboard the blockchain express

You can see where all of this is going. Just-in-time is giving way to just-ahead-of-time.Read More >>

Knowledge Management News

Portal Solutions debuts Office 365 social intranet

Unveils One Window Workplace August 27, 2015

Xerox to acquire RSA Medical

To enhance analytics-driven health plan solutions August 25, 2015

Adobe launches learning management system

Introduces Captivate Prime August 20, 2015

Web Events

September 22, 2015 | 11:00 am PDT, 2:00 pm EDT

Content Management

October 20, 2015 | 11:00 am PDT, 2:00 pm EDT

Customer Experience Management

November 10, 2015 | 11:00 am PST, 2:00 pm EST

Where Are We With Search?

December 01, 2015 | 11:00 am PST, 2:00 pm EST

E-Discovery

Quote of the Week

I don't care that they stole my idea . . . I care that they don't have any of their own. 
- Nikola Tesla

KMWorld Magazine

July/August 2015 Magazine Issue

ViewPoints

Is your customer service ready for mobile?

While that might sound like a simple question - and one that would provoke a flippant response along the lines of ‘well yes, we've been mobile for years' - what it means to be truly mobile is changing so your customer service might not be as ready as you previously thought… August 17, 2015

How to Begin Personalizing Web Experiences

Behind every organization's Web site is a marketer that struggles every day with content chaos. August 06, 2015

Making Machines Think

Machines will, in time, produce results based on the rules, deterministic and probabilistic models—the advantage being that machines have infinite storage capacity, unlike humans.... July 06, 2015

Upcoming Events

Gartner Customer 360 Summit 2015

September 9 - 11, 2015

Information Governance Exchange

September 14 - 16, 2015

Featured Video

OPENING KEYNOTE:
Building Collaborative Organizations
Nicco Mele

(KMWorld 2013 - Wednesday, 6 November)


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