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November 14 – 17, 2016

Taxonomy Boot Camp

November 14 – 15, 2016

Enterprise Search & Discovery

November 15 – 17, 2016

SharePoint Symposium

November 16 – 17, 2016

Gilbane Digital Content Conference

November 29 – 30, 2016
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Top Story


E-commerce: managing complexity

In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.Read More >>

KM in Practice

“Insight engine” provides targeted search to Lufthansa

Specialist applications help provide valuable but scattered information at the right time in the right context to the users and departments that need it. Read More >> Posted October 24, 2016

Managing many calls in many countries

Automation provided by system puts the resource planning team at in control of scheduling and gives the contact center managers complete visibility of their operations.Read More >> Posted October 17, 2016

KM Features

Knowledge transfer mentoring—Part 2 Designing and implementing a mentoring program focused on knowledge transfer

The ideal mentor is one with both the right expertise and the right demeanor to impart that expertise.Read More >> Posted October 01, 2016

Getting more from SharePoint-Part 3: Metrics, content processes and governance policies

The prior two installments of this series on SharePoint discussed architecture and user adoption. This part will review the role of governance and content processes in SharePoint and discuss ways of measuring results to create a virtuous cycle of improvement.Read More >> Posted October 01, 2016

Digital asset management turns the corner

"If a company is doing a product promotion, they can personalize it on the fly for different audience segments, regions and languages."Read More >> Posted October 01, 2016

Tools to ramp up the customer experience

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.Read More >> Posted October 01, 2016

Perspectives on Knowledge

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

Perspective on knowledge: When we don’t want to know

For credit scores, FICO carefully assembles models that would make sense to a human and that exclude proxies for protected classes.Read More >>

Perspective on knowledge: Pokémon GO is our future

We don't know what people will build because they haven't built it yet. But they will.Read More >>

Perspective on knowledge: What works is how things work

What we build is based on what we've already understood about how the world works.Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

The hidden world of deep semantics

By uncovering the rules of aggregation of the basic elements of human speech, we can move smartly toward "less is better" in our approach to semantic analysis.Read More >>

Workforce of the future update

Folks from all walks of life have decided to live and work in an untethered, "free range" world.Read More >>

The world of intangible asset valuation

You can't even begin to address the chaos in the global market if you don't first get a grip on what's inside your organization, especially your brain trust.Read More >>

Knowledge Management News

Nuxeo Releases Android Mobile App for Digital Content Management

Adds new mobile option in addition to previously-released iOS mobile app October 25, 2016

M-Files Adds Enhancements in Search, Speed, Automation, and Mobile Content Editing

M-Files 2015.3 adds features to increase performance, productivity, and efficiency October 21, 2016

Staples Expands Footprint in Services with Newly-Launched Licensing Program

First licensed offering, Staples Records and Cloud Management, aims to provide secure records and information management solution October 20, 2016

Lexalytics Extends Text Analytics for the Enterprise with Machine Learning Capabilities

Salience 6.2 adds emoji analytics, email processing, and enhanced named entity recognition October 20, 2016

Web Events

November 08, 2016 | 11:00 am PDT, 2:00 pm EDT

Enabling Success with Customer Experience Management

November 15, 2016 | 11:00 am PST, 2:00 pm EST

What Cloud Solutions Can Most Affect Your Enterprise

December 06, 2016 | 11:00 am PST, 2:00 pm EST

The Future of Content Management

Quote of the Week

Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression. 
- Sir John Harvey-Jones

KMWorld Magazine

October 2016 Magazine Issue


Five Market Forces that are Driving Manufacturing’s Future:
Content Management Will Play a Key Role

Despite global businesses' rapidly increasing ability to unlock value from information, most companies are still nowhere near capable of dealing with the flow of information across the extended enterprise. October 20, 2016

Compliance: The Unlikely Catalyst for Business Knowledge and Insights

There is a huge opportunity to harness the power of compliance-related data to improve the quality of decisions and business outcomes. Regulation can be a catalyst for improved data management, analysis, and reporting, offering some remarkable insights September 06, 2016

What’s True of AI in 2016

Artificial intelligence has fascinated humans for as long as we have been able to conceive of the notion of machines learning as well as—if not better than—people. August 26, 2016

Upcoming Events

Enterprise Search & Discovery 2016

November 14 - 16, 2016

KMWorld 2016

November 14 - 17, 2016

Taxonomy Boot Camp 2016

November 14 - 16, 2016

Featured Video

Complexity Informed Agility in Knowledge Management
Will Evans, Jabe Bloom, Dave Snowden

(KMWorld 2015 - Tuesday, 3 November)

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