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April 29 - 30, 2019

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BPM: Meeting the GDPR challenge

BPM vendors have seen opportunities for implementing GDPR, both for identifying existing processes and developing new ones for compliance.Read More >>

KM in Practice

Morgan Stanley chooses Yext Brain to help manage financial advisors' digital knowledge

Yext Knowledge Engine enhances financial advisors' digital presence and increases prospecting success through digital KMRead More >> Posted January 21, 2019

The City of Fort Worth achieves business transformation with BP Logix

Fort Worth is the 15th-largest city in the U.S. and the fifth-largest city in the state of Texas Read More >> Posted January 09, 2019

KM Features

Are we mismanaging knowledge because of corporate ADD? (Video)

Highlights from "FLAT ARMY" author Dan Pontefract's KMWorld 2018 keynote, "Think Creatively and Make Better Decisions."Read More >> Posted January 17, 2019

Contact centers to the rescue

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly KoellikerRead More >> Posted January 14, 2019

How IBM's Watson supports digital engagement and enablement (Video)

IBM's Phaedra Boinodiris discusses real-world education and content curation applications for IBM's Watson in this clip from her keynote at KMWorld 2018Read More >> Posted January 10, 2019

How regulatory pressure is reshaping big data as we know it

New regulations and penalties are designed to protect and support the consumer, the data citizens whose lives and information are used to dictate, and in turn are dictated by, the regularization of big data.Read More >> Posted December 28, 2018

Perspectives on Knowledge

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

Perspective on knowledge: Without a doubt

Given that the future is deeply uncertain, from the tiniest of decisions to the largest, we should love carefully calculated probabilities, for they are the way we deal with a world that has no interest in conforming to our projections or desires. They let us rationally prepare for things not going our way. Any strategist or planner worth her salt is getting as good a read as she can on the nature and magnitude of what she cannot predict.Read More >>

Perspective on knowledge: When knowledge isn’t enough

If knowledge is a tool intended to enable us to make decisions that are more likely to protect us and advance our shared interests, then it is clear that knowledge can fail us. Each domain has at least informal rules about what counts as evidence.Read More >>

Perspective on knowledge: Computers, Internet, AI

If the early computers reinforced the existing world-view, the Internet upended worldview after worldview. We learned that control doesn't scale: If you want to build something really, really big, you have to get rid of the centralized management functions. We learned that customers joined in conversational networks know more about a business' products than the business does. We learned what a democracy is like when everyone truly has a voice, even when those voices are telling lies and tearing down democratic institutions. Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

Trends for the ’20s

Providing the right information to the right people at the right time can only be accomplished through greater openness.Read More >>

The future of the future: Crossing the epistemic divide

As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural.Read More >>

From just-in-time to just-ahead-of-time

Through our many decades of research into the knowledge sciences, we've determined that if AI is ever going to live up to its promises, it needs an architecture that integrates three levels of functionality: memory, awareness and anticipation.Read More >>

Knowledge Management News

Octopai Releases Cloud Metadata Management Automation Solution

The solution gives Microsoft customers the ability to discover data quicker January 23, 2019

EdgeVerve Systems unlocks the value of automation

New solution helps enterprises prioritize key processes for automation as well as key technologies to amplify business benefits January 23, 2019

Enterprise Content Management and the Future

In this KMWorld webinar learn how content services can transform information management January 21, 2019

HaystackID Acquires e-discovery MSP eTERA

Accelerates company's managed services growth with addition of subscription and contracted e-discovery expertise, relationships, and infrastructure January 21, 2019

Web Events

February 26, 2019 | 11:00 AM PST / 2:00 PM EST

Optimizing Your Office365

March 19, 2019 | 11:00 AM PST / 2:00 PM EST

Harnessing Cognitive Computing & AI

April 16, 2019 | 11:00 AM PDT / 2:00 PM EDT

Modernizing Your Information Governance Strategy

May 14, 2019 | 11:00 AM PDT / 2:00 PM EDT

Intelligent Search in Action

Quote of the Week

Information's pretty thin stuff unless mixed with experience. 
- Clarence Day

KMWorld Magazine

January/February 2019 Magazine Issue

KM: LOOKING TO THE FUTURE

The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data.

2018 Award Winners KM Promise and KM Reality: KM Promise

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment.

2018 Award Winners KM Promise and KM Reality: KM Reality

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals.

ViewPoints

How Is New Technology Disrupting Insurance?

Throughout history, technology has revolutionized industry. Innovations like the printing press and the steam engine have allowed society and industry to progress and improve. Over the last two decades, technology has done the same for the insurance industry. We've seen high-tech innovations enable customers to self-serve in new ways, from getting quotes to filing claims and managing their policies—all online. But it doesn't end there. January 10, 2019

Building Smarter Robots: New Era Combines Content Intelligence and RPA

Robotic process automation (RPA) has gained significant momentum this year. But for RPA to progress beyond automating simple repetitive tasks with fixed rules, enterprises will need to turn their RPA robots into "smarter" robots that can process a wide variety of unstructured content, effectively replacing employees from the manual work of processing information trapped within documents. December 20, 2018

I’ll Be [Working From] Home for Christmas: Tackling Remote Workforce Challenges this Holiday Season

Document security and collaboration issues must be addressed up-front to ensure a smooth holiday season for the workforce and the business December 13, 2018

Upcoming Events

The AIIM Conference 2019

March 25 - 28, 2019

Featured Video

Keynote: Entrepreneurial Skills for Knowledge Sharing
Amy Wilkinson, Founder & CEO, Ingenuity and Lecturer at Stanford Graduate School of Business; Author, The Creator’s Code: Six Essential Skills of Extraordinary Entrepreneurs
(KMWorld 2018 - Tuesday, 8 November)


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