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November 5 – 6, 2018

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November 6 – 8, 2018

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November 6 – 8, 2018

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November 7 – 8, 2018

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November 7 – 8, 2018

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November 7 – 8, 2018

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November 28 – 29, 2017
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Preparing for California’s New Data Privacy Act: Q&A with ASG’s Rob Perry

California recently passed the California Consumer Privacy Act of 2018. Also known as CCPA and AB 375, the new privacy law will give individuals more control over the information businesses collect about them and impose new penalties on companies that fail to comply. Read More >>

KM in Practice

Contract Leasing Corporation Implements Digital Business Solution on BP Logix

Digital technology platform enables business transformation Read More >> Posted October 22, 2018

SecOps firm transforms CX and contact center operations

Rapid7 will use NewVoiceMedia firm to enable more personalized customer experienceRead More >> Posted October 15, 2018

KM Features

KMWorld Trend-Setting Products of 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers.Read More >> Posted September 10, 2018

Trend-Setting Product of 2018: Access Innovations, Inc.: Experience an Increase in Productivity with Data Harmony 3.13

Changing Search to FoundIn today's information age, taxonomies are indispensable for content producers. The ability to...Read More >> Posted September 10, 2018

Trend-Setting Product of 2018: eGain: eGain Solve Suite Powers Connected, Easy Customer Experiences

eGain Solve Suite for customer engagement powers connected, easy customer experience across all touch points. Its digital-first, omnichannel advisor...Read More >> Posted September 10, 2018

Trend-Setting Product of 2018: Ephesoft: Ephesoft Transact for Mortgage solution Delivers Fast ROI

Ephesoft Transact is an enterprise content capture and data discovery solution to help your business run more efficiently with streamlined processes,...Read More >> Posted September 10, 2018

Perspectives on Knowledge

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

Perspective on knowledge: Computers, Internet, AI

If the early computers reinforced the existing world-view, the Internet upended worldview after worldview. We learned that control doesn't scale: If you want to build something really, really big, you have to get rid of the centralized management functions. We learned that customers joined in conversational networks know more about a business' products than the business does. We learned what a democracy is like when everyone truly has a voice, even when those voices are telling lies and tearing down democratic institutions. Read More >>

Perspective on knowledge: Signs, causes and machine learning

Machine learning systems can look at data without instructions about how we think the pieces go together. The AI finds correlations and assembles them into webs of connection.Read More >>

Perspective on knowledge: The good, the bad, the networked

Most would agree that their perception of the Net, along with the general public's, is far darker than it was even just a few years ago.Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

From just-in-time to just-ahead-of-time

Through our many decades of research into the knowledge sciences, we've determined that if AI is ever going to live up to its promises, it needs an architecture that integrates three levels of functionality: memory, awareness and anticipation.Read More >>

A deep future approach to KM

We're familiar with the near-term portion of the time spectrum—from femtosecond lasers used in eye surgery to high-frequency trading in milliseconds on the major securities exchanges. Unfortunately, the extreme opposite end of the time spectrum, the "deep future" receives little if any attention. Decisions in fields such as genetic engineering, nuclear energy, geopolitics and the like can have serious implications for human civilization. But the impact of those decisions might not become apparent for many thousands of years and hundreds of generations.Read More >>

Critical capacities for navigating in turbulent times

To navigate better in severe turbulence, three critical capacities are needed: foresight, agility and resilience. Those capacities have always been fundamental to sustaining high performance in knowledge-based organizations. But during times of turbulence, they need to be operating at peak levels.Read More >>

Knowledge Management News

Tableau Unveils New Product Roadmap

Introduces new way to interact with data through natural language October 23, 2018

Hugo and Freshworks Announce Integrations to Power Customer Engagement Suite

Hugo translates customer insights into work for other teams, improving team alignment and velocity October 23, 2018

Converseon.AI Launches Library of Pre-Built AI-Powered Language Models

Accelerates the adoption, value, and use of social listening data October 23, 2018

Oracle Puts Data First to Eliminate Customer Blind Spots

Oracle CX Unity enables view into customer interactions across channels and applications October 23, 2018

Web Events

October 30, 2018 | 11:00 AM PDT / 2:00 PM EDT

How Knowledge Management Can Improve Customer Experience

November 01, 2018 | 11:00 AM PDT / 2:00 PM EDT

Top 5 Tips for Data Discovery & Classification

November 27, 2018 | 11:00 AM PST / 2:00 PM EST

Deriving Knowledge Insights with Cognitive Computing

December 04, 2018 | 11:00 AM PST / 2:00 PM EST

End-to-End Building Blocks for Business Intelligence

Quote of the Week

Follow the path of the unsafe, independent thinker. Expose your ideas to the dangers of controversy. Speak your mind and fear less the label of 'crackpot' than the stigma of conformity. And on issues that seem important to you, stand up and be counted. 
- Thomas J. Watson

KMWorld Magazine

September/October 2018, Trend-Setting Products 2018 Magazine Issue

Digital asset management: an upbeat option for marketers

The ability to manage rich media has become essential for departments throughout the enterprise. DAM systems bring efficiency to the search process.

Best practices for proactive enterprise risk management: “Let the (big) data tell you”

Proactive risk assessment is applicable to any form of risk organizations might encounter, from fraudulent transactions to network availability. Although law enforcement risk threatens lives whereas enterprise risk threatens funds, the same shrewd combination of big data management and machine learning techniques can empower organizations to proactively detect, investigate and minimize risk while maximizing big data's ROI.

Government: GIS provides a road map

Although GIS has been in use for more than a half century, for much of that time it was a specialized discipline, and its potential in knowledge management was not widely recognized. Its dramatic growth and movement into the mainstream was a result of several forces, including greater computing power, the advent of big data, mobile devices and sensors and an increasing awareness of how much GIS has to offer.

ViewPoints

When Data Standards Fail to Standardize Exchange: A Close Look at the Unique Challenges in Today’s Healthcare Data Standards

While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain. September 14, 2018

GDPR Document Strategy Checklist

GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data. August 16, 2018

Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools. July 30, 2018

Upcoming Events

ARMA Live! 2018

October 22 - 24, 2018

Taxonomy Bootcamp 2018

November 5 - 6, 2018

KMWorld 2018

November 6 - 8, 2018

Featured Video

KEYNOTE: People & Tech: The Future of Knowledge Sharing
John Seely Brown, Director, Palo Alto Research Center and Independent Co-Chairman, Deloitte Center for the Edge; Visiting Scholar & Advisor to the Provost at University of Southern California; former Chief Scientist, Xerox Corp.
(KMWorld 2017 - Tuesday, 7 November)


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