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KMWorld 100 Companies That Matter in Knowledge Management 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both.Read More >>

KM in Practice

ENGIE Ineo implements Stibo Systems MDM solution

By converging MDM, BIM, and machine learning, ENGIE Ineo is forming a modern information management infrastructureRead More >> Posted March 22, 2019

Law firm taps document and email management solution for its evolving needs

iManage Work 10 and iManage Cloud supports collaboration and agilityRead More >> Posted March 15, 2019

KM Features

Design Thinking for Tech Selection, Part 1: Empathize (Video)

In part 1 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with phase 1: Empathize.Read More >> Posted March 26, 2019

When to Use AI in KM (Video)

Red Hat Global KM Lead Onkar Chandel discusses common scenarios where AI benefits knowledge managers in this clip from his presentation at KMWorld 2018.Read More >> Posted March 19, 2019

Cognitive computing: A diverse and fast-growing market

The applications for cognitive computing and AI are numerous and heterogeneous. Among the more mature applications are virtual sales assistants and chatbots, which are already in use on many websites.Read More >> Posted March 11, 2019

Why top-tier KM programs map their knowledge

Especially when performed across the entire enterprise, knowledge mapping requires significant time and effort.However, there is simply no better way to align KM activities and investments with business needs.Read More >> Posted March 11, 2019

Perspectives on Knowledge

David Weinberger

David Weinberger

How the Internet is changing knowledge, society, relationships and communication.

Perspective on knowledge: Tools, senses, and machine learning

Machine learning sometimes extends our cognitive abilities in ways that are alien to our minds. Read More >>

Perspective on knowledge: Without a doubt

Given that the future is deeply uncertain, from the tiniest of decisions to the largest, we should love carefully calculated probabilities, for they are the way we deal with a world that has no interest in conforming to our projections or desires. They let us rationally prepare for things not going our way. Any strategist or planner worth her salt is getting as good a read as she can on the nature and magnitude of what she cannot predict.Read More >>

Perspective on knowledge: When knowledge isn’t enough

If knowledge is a tool intended to enable us to make decisions that are more likely to protect us and advance our shared interests, then it is clear that knowledge can fail us. Each domain has at least informal rules about what counts as evidence.Read More >>

The Future of the Future

The Future of the Future

How to create an innovative future by today’s thoughts and actions.

The future of education

Today, we find ourselves in a highly networked knowledge-based economy. This new world demands radically different learning approaches in alignment with complex behaviors of natural systems.Read More >>

Trends for the ’20s

Providing the right information to the right people at the right time can only be accomplished through greater openness.Read More >>

The future of the future: Crossing the epistemic divide

As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural.Read More >>

Knowledge Management News

CGS forms partnership with Verint Systems

This partnership aims to deliver a complete solution for technical support and customer care for financial institutions and other regulated industries March 26, 2019

Domo introduces new platform to improve user experience

Domo Stories aims to close the data literacy gap and help customers get more value from their business data March 26, 2019

Snowflake Computing joins Adobe Exchange partner program

Integration will allow joint customers to embrace data-driven decision making March 25, 2019

ThoughtSpot joins forces with Alteryx to improve data access and insights

Helps business users to connect, transform, and model complex data, as well as find insights through search and AI March 25, 2019

Web Events

March 28, 2019 | 11:00 AM PST / 2:00 PM EST

Harnessing Cognitive Computing & AI

April 09, 2019 | 11:00 AM PDT / 2:00 PM EDT

AI in Customer and Employee Experience Transformation

April 16, 2019 | 11:00 AM PDT / 2:00 PM EDT

Modernizing Your Information Governance Strategy

April 30, 2019 | 11:00 AM PDT / 2:00 PM EDT

Optimizing Your Office 365

Quote of the Week

Facts do not cease to exist because they are ignored. 
- Aldous Huxley

KMWorld Magazine

March/April 2019 (100 Companies) Magazine Issue

ECM: Transition to content services continues

The content services platform serves as a hub to ingest, manage, and distribute information. AI is expected to be an increasingly standard part of content services.

Seeking an edge: Exploiting alternative big data sources and customer data for financial gain

Truly knowing one's customer—and managing alternative big data sources across business units for this purpose—catalyzes significant revenue generation across a range of industries, not just financial services.

Contact centers to the rescue

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker

ViewPoints

Digital transformation: Starting the new year the right way

A critical objective for companies today is the need to plug the gap between their expectations for digital initiatives and the outcomes they want to achieve. So what can business leaders learn from 2018 to help them make more informed strategic decisions this year? March 08, 2019

How e-discovery is getting smarter about how we communicate

Believe it or not, collecting the data is not the hardest part of e-discovery—it's figuring out where the data is in the first place March 07, 2019

It is time for document intelligence

Organizations are communicating with employees and customers through digital means more and more every day.  Every company, government organization, and educational institution has a website in which they inform, interact, and provide e-commerce services with customers, constituents, and students.  March 04, 2019

Upcoming Events

The AIIM Conference 2019

March 25 - 28, 2019

The MER Conference

May 19 - 22, 2019

Featured Video

Keynote: Entrepreneurial Skills for Knowledge Sharing
Amy Wilkinson, Founder & CEO, Ingenuity and Lecturer at Stanford Graduate School of Business; Author, The Creator’s Code: Six Essential Skills of Extraordinary Entrepreneurs
(KMWorld 2018 - Tuesday, 8 November)


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