Propelling productivity at KLM

Electronic delivery of data is enhancing productivity for KLM Royal Dutch Airlines' Engineering and Maintenance department. KLM uses support chain software to deliver maintenance data to its 3,500 engineers and mechanics responsible for overhaul and line maintenance activities. The new system has been deployed at KLM's primary maintenance, repair and overhaul facility at Schiphol Airport in Amsterdam to manage content for its fleet of Boeing 737, 747, 767, MD11 and 777 jets.

The software from Enigma provides airplane mechanics with real-time access via the Web and CD-ROM to information they need to perform service and repair jobs. Enigma's 3C Support Chain Platform is said to lower the time and cost of repairs and maintenance by combining technical manuals and illustrated parts catalogs from both Boeing and KLM into an integrated aircraft encyclopedia, according to a recent press release.

"The solution allowed us to quickly introduce digital manuals across the KLM organization, providing a more efficient means of consultation and reduced distribution requirements," says Michel Labordus, KLM project manager. "The complex process of providing up-to-date information to our users has been made a lot easier to control by going all digital. KLM is delivering 15 GB of manual information to its flight lines and maintenance depots, allowing a more efficient way of consulting manuals necessary for maintaining the KLM aircraft."

KLM has introduced digital manuals for its fleet using the solution and has started a project to set up digital service bulletins and component maintenance manuals and to replace all remaining microfilms with a digital alternative. The goal is to use the system to present all the necessary information to service and maintain KLM's fleet in one uniform application.

Enigma says KLM has already documented a 5% increase in maintenance department productivity with the new system.

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