Vibrant network ecosystems are turning supply chains into competitive weapons
The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks
Why low-code solutions are critical to optimize digital transformation strategies
One of the most impactful innovations in IT is the democratization of the application development process
Today's contact centers: Q&A with Anand Janefalkar, founder and CEO of UJET
Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET
BPM moves to the next level
We are again at the crossroads as the industry doubles down on digitally transforming operations to deliver personalized, consistent customer experiences that are integrated across all points of interaction
How today’s businesses benefit from intelligent automation
While at first they may be apprehensive thinking that new technology could "take my job," employees discover that automation is not meant to replace them but to serve them by performing tedious, time-consuming tasks
The battle for business productivity: Office 365 versus the G Suite
It's up to leaders to make sure they choose the best suite of productivity tools for their enterprise—evaluating workflows and growth plans in order to choose tools that can evolve alongside the business
The new world of knowledge management: Q&A with Sagi Eliyahu, CEO of KMS lighthouse
Being able to provide consistent information across an organization's various systems offers customers a more efficient experience and improves the customer journey
To ISO or not to ISO? What you need to know about the new knowledge management standard: ISO 30401
Three key takeaways about the new ISO 30401
Selecting the Right CMS Platform for Your Business: Understanding the Benefits of Coupled, Decoupled and Headless CMS Solutions
The CMS space has gotten very crowded and confusing for buyers. Each CMS architecture has pros and cons and some are more appropriate in specific environments than in others. If it's time to redesign your digital properties, it's important to keep in mind the differences between coupled, decoupled and headless CMS. Considering these points will help you determine which type is right for your business.
Fueling Sales and Marketing with Presentation Management
Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop."
When Data Standards Fail to Standardize Exchange: A Close Look at the Unique Challenges in Today’s Healthcare Data Standards
While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain.
GDPR Document Strategy Checklist
GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data.
Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center
The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools.
Digitally Transforming in a Regulated Industry: How You Can and Why You Should
No organization is exempt from the increasing pressure to innovate and digitally transform its processes. The taxi industry, for example, learned this the hard way.Ridesharing startup apps like Uber and Lyft rose up seemingly overnight, flouting any regulations while state and local governments rushed to create them. The regulations did eventually come for the apps, but it was too late for taxis - consumer behavior was the changed for good. Now, urban-dwellers want to order rides from their phones and skip the manual payment process altogether, something taxis never were and still aren't equipped to offer.
Six Industries Benefiting from Blockchain Technology
After thousands of proof-of-concepts, blockchain technology has evolved from concept to reality. Organizations are now more confident taking their first steps on their adoption journey, and in turn, it is expected to make a significant impact on the economy. According to a World Economic Forum survey report, 10% of global domestic product (GDP) will be stored on blockchain technology by 2027. Benefits like decentralization, transparency, trust, immutability, high availability and security are much appreciated and have long been expected by many industries, especially those that deal with data and transactions.
Three advances in AI and ML: From Awareness to Action and Decision
The possibilities of AI and ML are numerous—we are already witnessing some of its disruptive potential through personalized healthcare, weather predictions, inventory management, smart city design and more. There is one constant that will accelerate these advancements in AI further—the desire to create machines that are domain fungible with the ability to self-learn.
Good to Great: Your Digital Document Experience
Though it's nice to think that we can simply walk into any industry, provide them with a strategy for a full digital document experience transition and have it be everything we'd hoped for, it's not practical.
Intelligent Capture Drives AI ROI
By leveraging data more effectively, organizations can better deploy AI applications to compete in future markets.
Process Modeling in a Military Headquarters
Processes are the basis by which people or machines develop a product or perform a service. Whether formal or informal, visible or invisible, processes are employed by military organizations at all levels of command. They are the foundation of mission accomplishment and must align with the organizational strategy to ensure that efforts are synchronized through the layers of command.
BPM Technology That Overcomes
Human Aversion to Change
In today's fast-paced business world, organizations need to not only be able to rapidly adapt ongoing processes in response to internal and external factors, but also to do so in a way that delivers optimum performance, business outcomes and customer service.