The new omnichannel priority for retail supply chains
Retailers need to predict where demand will occur, across brick-and-mortar and online channels, and efficiently fulfill the right quantity of products to thousands and even millions of locations
Knowledge management and the impact of COVID-19
Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect
Knowledge management and the new normal
James Carroll, partner and director at TetraVX, and Kevin Beasley, CIO at VAI, explain the importance of security and privacy safeguards in the new COVID-19 WFH world
Creating an intelligent automation toolkit
When deployed separately, robotic process automation and digital process automation technologies add immense business value, but when they are strategically combined, an entirely new level of business optimization is possible
The 'Interaction of Things' is coming of age
IoT devices are starting to impact the personal lives of consumers, but the part of the economy likely to be most affected in the 2020s will be the industrial sector
Proven strategies to manage a work-from-home workforce
The business world has evolved in recent years as more companies have opted for an increasingly distributed and mobile workforce through the widespread adoption of collaboration and conferencing technologies
David Weinberger's new book, Everyday Chaos, is honored with Axiom Award
When you try to develop a machine learning application that affects people, you quickly learn that fairness is far more complex than we usually think, and also that fairness almost always requires us to make difficult trade-offs
Vibrant network ecosystems are turning supply chains into competitive weapons
The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks
Why low-code solutions are critical to optimize digital transformation strategies
One of the most impactful innovations in IT is the democratization of the application development process
Today's contact centers: Q&A with Anand Janefalkar, founder and CEO of UJET
Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET
BPM moves to the next level
We are again at the crossroads as the industry doubles down on digitally transforming operations to deliver personalized, consistent customer experiences that are integrated across all points of interaction
How today’s businesses benefit from intelligent automation
While at first they may be apprehensive thinking that new technology could "take my job," employees discover that automation is not meant to replace them but to serve them by performing tedious, time-consuming tasks
The battle for business productivity: Office 365 versus the G Suite
It's up to leaders to make sure they choose the best suite of productivity tools for their enterprise—evaluating workflows and growth plans in order to choose tools that can evolve alongside the business
The new world of knowledge management: Q&A with Sagi Eliyahu, CEO of KMS lighthouse
Being able to provide consistent information across an organization's various systems offers customers a more efficient experience and improves the customer journey
To ISO or not to ISO? What you need to know about the new knowledge management standard: ISO 30401
Three key takeaways about the new ISO 30401
Selecting the Right CMS Platform for Your Business: Understanding the Benefits of Coupled, Decoupled and Headless CMS Solutions
The CMS space has gotten very crowded and confusing for buyers. Each CMS architecture has pros and cons and some are more appropriate in specific environments than in others. If it's time to redesign your digital properties, it's important to keep in mind the differences between coupled, decoupled and headless CMS. Considering these points will help you determine which type is right for your business.
Fueling Sales and Marketing with Presentation Management
Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop."
When Data Standards Fail to Standardize Exchange: A Close Look at the Unique Challenges in Today’s Healthcare Data Standards
While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain.
GDPR Document Strategy Checklist
GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data.
Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center
The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools.