Democratizing software development with no code/low code
13 Mar 2024
By enabling greater productivity and accelerated software development timelines, no code/low code is on the rise.
What you should know about cross-border data transfer laws
08 Jan 2024
Multinational companies are generally aware of data transfer laws, but smaller ones just embarking on looking beyond country borders may not be.
KMWorld 2023 sees a sea change
08 Jan 2024
Most of the papers presented at the 2023 conference did not report on what had changed. Instead, they assumed and predicted that there would be substantial change.
Microsoft’s Copilot: A force multiplier for KM
08 Jan 2024
Generative AI (GenAI) applications will increasingly transform organizations' IT platforms. Companies of any size that opt to create robust apps on their own, however, are in for a protracted, complex, and expensive experience.There's a better way: Buy into what I call a GenAI ecosystem from a vendor in whose tech you are already invested. These ecosystems are comprised of the sum of services customers mostly need to build and launch robust apps.
KM and AI: Experts look at what lies ahead for 2024
07 Dec 2023
AI and dreams of its potential rocked this past year as companies moved quickly to embed and offer their own version of chat assistants, predictive and generative AI, and more
Avoiding the wrath of illegal data
07 Sep 2023
To mitigate the risks associated with illegal data, organizations need to implement data governance policies and procedures to ensure that all data is properly documented, stored, and maintained.
Accounts payable is at the heart of company success— but is yours skipping a beat?
08 May 2023
With a solid strategy for AP automation, businesses can expedite invoice processing rates by as much as 90%, which equates to a 400% increase in employee productivity. But how do you get there?
It’s not about knowledge, it’s about action
08 Mar 2023
Organizations cannot continue to digitally hoard knowledge. Investments in knowledge technology have to pay and provide an ROI. It all starts by making different decisions.
Knowledge and training: Peanut butter and jelly for the customer contact center toast
09 Jan 2023
Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.
Knowledge management experts provide KM predictions for 2023
15 Dec 2022
Several KM leaders offer predictions for the space in 2023
Why reducing review time can revolutionize enterprise content search
14 Oct 2022
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
Best P2P practices and their benefits
09 Sep 2022
Using P2P automation solutions, organizations can maximize the productivity of the whole procurement team and streamline the whole process in the most effective way.
Why SaaS visibility matters
11 Jul 2022
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
The future of work is here
08 Jun 2022
Three ways the transition to hybrid and remote work has changed business for good
It’s all HX: How CX and EX can work together for business growth
20 Jan 2022
Instead of treating customer experience (CX) and employee experience (EX) as silos, think about them as one holistic experience—human experience (HX)—and address them together
Why it’s important to make KM clickable
31 Jan 2022
With their new book, "Making KM Clickable," Zach Wahl and Joe Hilger have documented the collective knowledge and experience they have gained from helping countless customers with knowledge management projects
Straight talk on automation: Getting the right stuff done with AI, ML, and RPA
22 Feb 2022
AI, ML, and RPA are all essential weapons in the battle against mundane, inefficient back-office processes
Past predictions for the future of the 2022 contact center: Were they right or wrong?
15 Feb 2022
Technology has a growing role in customer service, but it has not replaced the human agent
Top 5 trends for CIOs to watch in 2022
03 Feb 2022
Now is the time for these CIOs to evaluate their organizational priorities and focus on trends that can help maximize the growth and impact of their businesses
8 reasons why the future of self-service is chatbots
05 Nov 2021
Chatbot technology has become an irreplaceable part of the self-service experience