Knowledge management in 2021: KM enters a new stage
05 Jan 2021
The knowledge graph stage emerged in full at KMWorld Connect 2020
Robotic Process Automation 101
29 Dec 2020
If you have legacy systems and high-volume, repetitive tasks, RPA can probably save you time and money—but there are some things you should never automate
How to hire your organization’s first knowledge manager
14 Dec 2020
Common pitfalls to avoid and skills to look for when hiring your first KM manager
Identifying new risks to ensure business continuity amid a pandemic
16 Sep 2020
As the key source of information for an organization, knowledge managers must leverage and distribute new information using learning techniques that are most appropriate for the organization's varying audiences
Review is not the most expensive part of e-discovery
29 Oct 2020
Reviewing documents isn't what drives document review costs
Why a virtual agent makes sense in good times and bad
22 Oct 2020
The current situation highlights how technology can help—particularly with disruption, a remote workforce, and the need to keep businesses running.
The call center of the future: WFH is here to stay
25 Aug 2020
Companies that take advantage of the real benefits associated with remote teams will be better able to compete in the future
Smarter content connections: The key to digital business process innovation
18 Aug 2020
To transform everyday business processes and create new employee/customer/supplier experiences, organizations first need to be able to link related content intuitively—and that requires unfettered inter-systems integration, an open approach to data exchange, and targeted use of AI
The new omnichannel priority for retail supply chains
29 Jun 2020
Retailers need to predict where demand will occur, across brick-and-mortar and online channels, and efficiently fulfill the right quantity of products to thousands and even millions of locations
Knowledge management and the impact of COVID-19
13 May 2020
Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect
Knowledge management and the new normal
30 Apr 2020
James Carroll, partner and director at TetraVX, and Kevin Beasley, CIO at VAI, explain the importance of security and privacy safeguards in the new COVID-19 WFH world
Creating an intelligent automation toolkit
22 Apr 2020
When deployed separately, robotic process automation and digital process automation technologies add immense business value, but when they are strategically combined, an entirely new level of business optimization is possible
The 'Interaction of Things' is coming of age
08 Apr 2020
IoT devices are starting to impact the personal lives of consumers, but the part of the economy likely to be most affected in the 2020s will be the industrial sector
Proven strategies to manage a work-from-home workforce
18 Mar 2020
The business world has evolved in recent years as more companies have opted for an increasingly distributed and mobile workforce through the widespread adoption of collaboration and conferencing technologies
David Weinberger's new book, Everyday Chaos, is honored with Axiom Award
09 Mar 2020
When you try to develop a machine learning application that affects people, you quickly learn that fairness is far more complex than we usually think, and also that fairness almost always requires us to make difficult trade-offs
Vibrant network ecosystems are turning supply chains into competitive weapons
13 Jan 2020
The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks
Why low-code solutions are critical to optimize digital transformation strategies
03 Jan 2020
One of the most impactful innovations in IT is the democratization of the application development process
Today's contact centers: Q&A with Anand Janefalkar, founder and CEO of UJET
18 Jul 2019
Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET
BPM moves to the next level
09 Jul 2019
We are again at the crossroads as the industry doubles down on digitally transforming operations to deliver personalized, consistent customer experiences that are integrated across all points of interaction
How today’s businesses benefit from intelligent automation
25 Jun 2019
While at first they may be apprehensive thinking that new technology could "take my job," employees discover that automation is not meant to replace them but to serve them by performing tedious, time-consuming tasks