KMWorld 100 Companies That Matter in Knowledge Management

With the juggernaut of consolidation growing ever louder since we first put this list together in 2000, you'd think identifying a hundred companies that matter in knowledge management would be increasingly easier to assemble, right? Heck, it simply follows that with fewer companies to choose from, it would be simpler to pick 100. Not at all. It's harder than ever because of the increasing cross-functionality of today's solutions.

As is the case since we first published it in 2000, compilation of the list is a yearlong collaborative effort among colleagues, analysts, system integrators and a select group of users. As it has been for 13 years, the list is intended to spark a larger discussion of knowledge management. Hence, we consider this list to be a work in progress. We're always on the lookout for groundbreaking solutions or notable modifications to existing ones. Throughout the year, the organizations and products we find most interesting will be showcased on our site and in our magazine.

Criteria for inclusion vary, but all companies have things in common. Each has either helped to create a market, redefine one or enhance one, and they all share two things-velocity of innovation and the agility to properly serve customers. We should emphasize again that the list is really a marker in time for the evolving and expanding knowledge management universe. We invite discussion and encourage you to contact us regarding KM tools and services you find especially valuable. Vendors: Ask your customers to tell us how your solutions have benefited their business. Analysts, consultants and integrators: Give us a heads-up when you discover especially interesting software and emerging trends.

Remember, the purpose of the list is to generate interest and discussion about the breadth of knowledge management tools and services-and to highlight the companies our panel believes best fulfill the goal of delivering the right information to the right people at the right time.

We encourage you to visit the websites of the 100 companies we listed. You'll see why we selected them. And starting on page 19 (KMWorld, March 2013, Vol.22, Issue 3) or following this online artice, you can hear from the companies themselves in the special View From the Top section. Here, CEO and other top officials share their vision of the knowledge economy and how their solutions allow their customers to reach their goals.

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A2iA—Natural handwriting recognition, intelligent word recognition (IWR) and intelligent character recognition (ICR) technologies. ABBYY—Optical character recognition, document capture and language software for both PC and mobile devices. Accellion—Enterprise-class, secure file sharing solutions for mobile-enabled organizations. Access Innovations—Information management and database construction products and services. To Learn more, read Access Innovations CEO Jay Ven Eman's View From the Top. Accusoft—Document, content and imaging solutions. To Learn more, read Accusoft Founder, President and CEO Jack Berlin's View From the Top. Acquia—Products, services and technical support for the open source Drupal social publishing system. Adobe—Tools and services to create digital content, deploy it across media and devices. Alfresco—Open source enterprise content management system developer for Microsoft Windows and Unix-like operating systems. Altep—Document management, electronic discovery and litigation support. To Learn more, read Altep Vice-President of Data Forensics Warren G. Kruse II's View From the Top. Amazon A9—Cloud-based search service. AnyDoc Software—Automated document, data capture and classification solutions. To Learn more, read AnyDoc Software President Samuel L. Schrage's View From the Top Appian—Business process management software, including solutions for mobile devices, cloud computing and social business. APQC—Business benchmarking and best practices for organizations in all industries. Aptean—End-to-end, industry-specific solutions to address business challenges. ASG Software Solutions—Professional services and software solutions for management of metadata, applications, operations, content, performance, security, management and infrastructure. Attensity—Social analytics and engagement solutions. Attivio—Integration of enterprise search, business intelligence and analytics. AvePoint—Enterprise-class governance and infrastructure management solutions for SharePoint. Azul Systems—Elastic Java Virtual Machines (JVMs) with highlighting scalability, manageability and production-time visibility. BA Insight—Integrated search technologies and search-based applications that help organizations fully leverage SharePoint and FAST Search. Birst—Agile, real-time business analytics. BP Logix—Infrastructure and business intelligence that enables business users to anticipate and predict potential problems in recurring business processes. Bridgeline Digital—Web experience management and interactive technology solutions that help organizations optimize business processes. BroadVision—Web self-service applications for enterprise social software, e-commerce, enterprise portals and CRM. Cambridge Semantics—Semantic data management software for the enterprise that is designed to bridge the gap between business processes and data-driven business intelligence. Citrix—Virtualization, networking, collaboration and cloud technologies. Colligo Networks—Mobile collaboration and e-mail management in SharePoint. To Learn more, read Colligo President, CEO and Founder Barry Jinks's View From the Top Comintelli—Enterprise information access software focusing on solutions for competitive intelligence, knowledge management, content delivery and enterprise search. To Learn more, read Comintelli CEO Jesper Martell's View From the Top Concept Searching—Software products that deliver conceptual metadata generation, auto-classification and taxonomy management. Connotate—Web data monitoring and collection for the business user. To Learn more, read Connotate CEO Keith Cooper's View From the Top Content Analyst Company—Search and analytics for unstructured text. To Learn more, read Content Analyst President & CEO Kurt Michel's View From the Top Coveo—Modular and scalable enterprise search platform that indexes information stored in various repositories throughout the enterprise. Datawatch—Information analytics systems through data extraction from static, but content-rich, sources. Eccentex— Allows organizations to leverage the power of the cloud delivery model to rapidly and cost-effectively automate their business processes in order to reduce risk, increase efficiency and improve customer service. eGain—On-premise or cloud software for knowledge-powered, multichannel sales and service. EMC—Information infrastructure technology and solutions that enable organizations to transform the way they create value from information. Empolis—Creation, management, analysis and intelligent processing of all relevant information for a company, regardless of producer, source, format, application, user, location or device. To Learn more, read Empolis CEO, Dr. Stefan Wess's View From the Top. EntropySoft (acquired by Salesforce)—Content integration software that connects people and applications to information. Exalead-Dassault—Content integration software connecting people and applications to information. Exsys—Software that provides non-programmers a new way to build interactive Web applications. Exterro—Solutions for legal hold, early case assessment (ECA), data collection and processing and other electronic discovery processes. FTI Technology—E-discovery software and services. To Learn more, read FTI Technology Global Practice Leader, Seth Rierson's View From the Top FuzeDigital—Blending knowledge sharing, online community and gamification technologies, Fuze is focused on quickly getting stakeholders to high quality answers. To Learn more, read FuzeDigital CEO and Founder, Chuck Van Court's View From the Top  Google—Technology solutions for search, voice, analytics, documents, geospacial applications, etc. Huddle—Content collaboration platform. IBM—Complete portfolio of enterprise content technologies and solutions. iDatix—iSynergy document management solution designed to solve transactional and paper-based problems in accounting, human resources, customer service and operations. Igloo Software—Social business software. Integrify—Lean business process management. IntelliResponse—Software platform that allows customers and service agents to ask questions in natural language.

Jaspersoft—Business intelligence interactive reports, dashboards and analytics with support for cloud, big data and mobile deployments. JustSystems—Content life cycle solutions. KANA—Solutions designed to unify business process, case and knowledge management for customer service organizations. Kapow Software—Automated data integration. kCura—Web-based platform servicing the analysis, review and production stages of the e-discovery reference model. To Learn more, read kCura President Andrew Sieja's View From the Top Kenexa (an IBM company)—Recruiting, hiring, training and employee management solutions. KnowledgeLake—Document imaging-related products and solutions for SharePoint.  To Learn more, read Knowledgelake CEO Ron Cameron's View From the Top  Kofax—Data capture and BPM/workflow solutions. LiquidPlanner—Platform-independent, online project management. LucidWorks—Apache Solr/Lucene open source enterprise searchtechnology. Lymba—Natural language processing-based solutions to transform large unstructured data collections into actionable knowledge. M-Files—Metadata-driven content management solutions. MarkLogic—Enterprise NoSQL database. Metalogix—Content life cycle management solutions for SharePoint. Microsoft—Complete software solutions for home and office. Mindbreeze—Enterprise search, information access and data cognition. To Learn more, read Mindbreeze Managing Director Daniel Fallman's View From the Top. Moxie Software—Enterprise social software for employee and customer engagement. Mu-Sigma—Data analytics consulting. Mzinga—Enterprise social software solutions and services serving the learning, marketing and support markets. NewsGator Technologies—Enterprise social computing solutions with direct integration with SharePoint's collaboration platform. Noetix—Instant operational reporting and packaged analytics for Oracle applications. To Learn more, read Noetix President & CEO Morris Beaton's View From the Top OpenText—Enterprise information management solutions that enable users to extend and build BPM, CRM, SCM and ERP applications. Oracle/RightNow—Combines Web, social and contact center experiences for a unified, cross-channel service solution in the cloud. Pegasystems—Business process management and customer relationship management solutions. Perceptive Software—Intelligent capture, content and process management, enterprise search and integration solutions. PPC—Consulting firm addressing the energy, environment, financial, healthcare and insurance industries. To Learn more, read PPC President & CEO Harry Thornsvard's View From the Top Q-Sensei—Multidimensional search and index platform for search-based applications. To Learn more, read Q-Sensai CEO Ute Rother's View From the Top Quest (a Dell company)—Solutions for the management of databases, applications, Windows, SharePoint, virtualization, etc. Raytion—Solutions for enterprise search, digital archiving, portals and collaboration. Recommind—E-discovery, enterprise search and information governance. RightAnswers—Knowledge management, self-service and knowledgebase development tools. Rivet Logic—Solutions for content management, collaboration and community. To Learn more, read Rivet Logic President and CEO Mike Vertal's View From the Top RSD—Software for business information delivery, content and records management, and document archiving and retrieval. San Jose State University SLIS—Graduate degrees and leadership development for professionals who organize, manage and enable the effective use of information and ideas. To Learn more, read San Jose State University SLIS Professor and Director Sandra Hirsh's View From the Top SAS—Unstructured content solutions using linguistic rules and statistical methods to automatically assess, analyze and act upon the insight buried in electronic text. SDL-Content Management Technologies—Solutions to deliver a targeted customer experience. To Learn more, read SDL Content Management Technologies CEO, Jan Jaap Kolleman's View From the Top Search Technologies—Search engine implementation and tuning. Sherpa Software—Solutions for e-mail archiving, recovery, compliance, e-discovery, and .PST management for Lotus Notes and Microsoft Exchange. Smartlogic—Taxonomy management and automatic classification. Socialtext—Social networking software for microblogging, blogs, wikis, profiles and social spreadsheets. SpringCM—Cloud-based enterprise content, document and workflow management. StoredIQ—Range of integrated solutions for fast response to litigation and investigations. Summit 7 Systems—Planning, designing and deploying collaboration and unified communications solutions. To Learn more, read Summit 7 Systems President & Managing Partner Scott Edward's View From the Top SusQtech (acquired by Protiviti)—Microsoft SharePoint solutions, support and training for nonprofit and commercial industries. TIBCO—Infrastructure software for companies to use on-premise or as part of cloud computing environments. Traction Software—Social business software. Verint—Analytic software and hardware for the security, surveillance and business intelligence markets. Wall Street Network—Knowledge management for SharePoint. Webtrends—Web, social and mobile analytics and other software solutions related to marketing intelligence. X1 Discovery—E-discovery and enterprise search solutions specifically designed for IT, electronic discovery and legal professionals. To Learn more, read X1 President & CEO John Patzakis's View From the Top