KM Promise Award Finalist: KMS lighthouse
KMS lighthouse—Transforming Customer Experience by Means of Knowledge
KMS lighthouse is a fast growing worldwide software provider, traditionally focused on helping Tier-one providers with their extreme knowledge challenges.
As of 2013, KMS lighthouse’s mission is to transform customer experience by means of knowledge, leading a Knowledge Driven Experience (KDE) approach.
KDE is defined as the experience of a service delivered by an organization that possesses reliable knowledge, value-added insights and a high level of domain expertise across all channels. KMS lighthouse’s customers count Knowledge as a key component in their OMNI CXP strategy.
KMS lighthouse products harness big data and transform it into actionable knowledge, to be consumed in 5 seconds, changing the experience across all channels.
Gartner recently selected KMS lighthouse for its 2014 Cool Vendors List.
KMS lighthouse currently offers 4 unique KDE solutions:
1. Lighthouse for Contact Centers
2. Touch for retail experience
3. Engage for transforming employees into ambassadors
4. Ask!Don’t search for self-service endpoints
Lighthouse provides a unique natural language search experience, powered by a Distributional Semantics technology that allows agents and customers to receive answers in mere seconds. Lighthouse also provides Brilliant Knowledge Visualization and automatic structuring for selected industries such as: Banking, Telecom, Health and Hospitality.
Implementation of Lighthouse is considered to be one of the fastest in the industry, enabling customers to start providing KDE within 2-3 months. Some of the largest providers in the world are among KMS lighthouse customers.
More on becoming a Knowledge Driven Enterprise: www.kmslh.com
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