September/October 2025, Trend-Setting Products 2025 [Volume 34, Issue 5]

Features

Data Quality and Readiness for AI - Access Innovations Data Harmony

With more than 50 Knowledge Domains in a wide array of verticals ready to deploy immediately, Access Innovations and Data Harmony can make you the leader in improved AI functionality and give you precise control over your content.

AccessibilityNow®: AI Accessibility for Speed, Savings & Compliance - Crawford Technologies

Crawford Technologies is a global leader in enterprise document management, helping organizations optimize and enhance the secure and accessible delivery, storage, and presentation of their customer communications.

Transform enterprise data into a strategic, AI-ready asset - EncompaaS

Designed for unstructured content, EncompaaS discovers, classifies, and enriches information across Microsoft 365, legacy ECM systems, and file shares—without migration. It automates governance, applies retention and sensitivity policies, and enriches metadata to improve GenAI outcomes.

KMS Lighthouse Recognized as a Trend-Setting Product of the Year

KMS Lighthouse stands out by enabling organizations to deliver precise, consistent, and context-aware answers across all channels, including digital help centers that support both employees and customer inquiries. Our customers are successfully leveraging our platform to create smarter, faster, and more intuitive support experiences.

Enjoy Better Business Intelligence, Faster - LexisNexis

Nexis+ AI delivers access to quality results, leveraging a global data library that includes genAI-enabled news and corporate data from thousands of globally-recognized sources, including The Associated Press, Dun & Bradstreet, Gannett, and many more.

Mindbreeze Insight Workplace Revolutionizes Employees’ Access to Enterprise Data

Progress Semaphore: Metadata-Driven Semantic AI for Smarter Content and Data Governance

Progress Semaphore is a semantic AI platform that helps organizations turn unstructured content and data into meaningful, actionable insights. By enriching information with consistent, domain-specific metadata, Semaphore supports more accurate search, streamlined workflows, and stronger governance.

PaperStream Capture Pro - Ricoh

By eliminating manual data entry and improving document management processes, PaperStream Capture Pro boosts operational efficiency, enhances data usability, and strengthens compliance. Teams can shift their focus from repetitive tasks to high-value strategic initiatives and customer engagement.

Semedy Knowledge Management System

Semedy's Knowledge Management System (KMS) empowers your organization to tackle complex KM challenges—setting the stage for success in an era defined by generative artificial intelligence (AI).

AI-powered employee experience platform. Much more than an intranet - Simpplr

By eliminating unnecessary complexity, Simpplr boosts productivity across the organization—and frees up time and resources for the teams who enable it. Trusted by 1,000+ leading organizations including AAA, Moderna, and the NHS, Simpplr helps enterprises deploy faster, operate with confidence, and transform the everyday experience of work.

Upland RightAnswers—Knowledge with Trust, AI with Purpose

RightAnswers connects all knowledge sources with federated search, supports bring-your-own AI models, and easily integrates with CRM, IT Service Management, and other enterprise systems.

Making Search Conversational to Improve Knowledge Access

With vector search engines, users can authenticate the accuracy of language models by referencing the sources responses are based on.

Onboarding, Training, and Retaining Knowledge Managers

The knowledge manager needs to be more aware of the company's vision, organizational structure, and strategic objectives in order to select and prioritize the work of providing each individual with the required information from the KM system.

ViewPoints

Why Diverse Data Leads to Smarter Business Decisions

To truly unlock the business growth capabilities of data and AI, strategy must be grounded in diversity and aligned with an organization's values. When inclusive data is supported by ethical, diverse teams and a culture of accountability, the result is not just smarter business, but also meaningful impact for society as a whole.

David Weinberger

Conversation With an AI About Knowledge

This type of dialogue with a non-conscious machine will become commonplace. This could profoundly change education, expertise, and knowledge itself. It doesn't relieve us of thinking, but helps us to think more clearly and originally to confront challenges to our ideas.

The Future of the Future

A System of Systems … With a Twist

Many long-standing technologies such as swarm intelligence, biomimicry, neural networks, and the like are now being stitched together. Think of what could happen if each of those technologies interacted not only with each other but also with the environment at large, its living and artificial elements, as an integrated whole.

Ethical Innovation

Will AI Ever Play in Peoria? The Enterprise Reality Check

The tech industry has a long history of overpromising and underdelivering, but AI has taken this to new heights. We're bombarded daily with headlines about AI writing novels, diagnosing diseases, and even replacing entire job functions. Yet, when you peel back the layers, you find a landscape littered with half-baked implementations, inflated claims, and solutions that work only in the most controlled environments.