We think these companies play a pivotal role in shaping the future and bringing relevancy to how knowledge is harnessed and made useful across diverse sectors. They are committed to driving efficiency and effectiveness through KM to organizations of all types.
Marydee Ojala //
13 Mar 2024
The overarching utility derived from GenAI capabilities relies on organizations' proficiency to reduce redundancy to minimize inaccuracies, monitor outputs, and trace responses to the underlying data sources from which their responses are produced.
Jelani Harper //
13 Mar 2024
To help showcase advanced products and services, each year, KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.
Marydee Ojala //
07 Sep 2023
AI reaches many different areas within organizations—marketing, customer service, legal, finance, human resources, compliance, fleet maintenance, manufacturing, sales, and other business units as well. AI touches almost every piece of an organization's structure and operations, as well as their customer-facing presence.
Marydee Ojala //
12 Jul 2023
In today's knowledge-driven world, search plays a crucial role, and its complexity continues to grow. Traditional keyword-based search engines have evolved into cognitive search applications that leverage AI and knowledge graphs. At Pureinsights, we understand the ongoing challenges faced by organizations in upgrading technology, retaining talent, and fine-tuning applications.
Kamran Khan //
12 Jul 2023
SearchUnify is a leading unified cognitive platform for elevating selfservice and customer support outcomes. The platform enables support teams to solve more customer queries faster, predict case escalations with ease, and drive knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement with sentiment adaptive, auto-responses fueled by cognitive applications. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.
Vishal Sharma //
12 Jul 2023
The motions impacting search will likely continue apace for the foreseeable future. The coalescing of different techniques, from vector search to semantic search, keyword search to federated search, and more, will likely continue to deliver the most relevant results to users and the models underpinning these mechanisms.
Jelani Harper //
12 Jul 2023
The fundamentals of BPM (involving workflow management, process optimization, case management, and more) will likely never change.
Jelani Harper //
08 May 2023
Experts in CX joined KMWorld's webinar, Top KM Practices for Optimizing Customer Experience, to discuss the top KM strategies for inviting top-notch CX
Sydney Blanchard //
29 Mar 2024
Experts joined KMWorld's webinar, The Top Trends in KM for 2024, to discuss the ongoing trends, success enablers, and challenges—from knowledge graphs to LLMs, security, compliance, and more—that should be top of mind for knowledge workers in every corner of industry.
Sydney Blanchard //
26 Feb 2024
Experts from Datavid joined KMWorld's webinar, Integrating LLMs With a Private Knowledge Platform, to discuss the benefits, latest advancements, and best practices for integrating AI/LLMs into private knowledge platforms.
Sydney Blanchard //
05 Feb 2024
LTIMindtree, a global technology consulting and digital solutions company, is announcing a strategic collaboration with Microsoft to drive the delivery of effective and personalized employee and customer experiences. Leveraging LTIMindtree's Generative AI-powered Employee Engagement Applications with Microsoft Azure OpenAI Service and Azure Cognitive Search, this collaboration will empower greater enterprise experiences with enhanced cognitive intelligence.
Sydney Blanchard //
19 Dec 2023
Insurer powers knowledge-intensive processes with AI-driven approach
Joyce Wells //
12 Aug 2019
The George Washington University is delivering next-gen cognitive service management with BMC Helix
Joyce Wells //
19 Jul 2019
Leverages AI to enhance its property risk engineering capabilities
19 Feb 2019
Thales' teams collect and generate huge amounts of data. In the context of today's highly competitive digital transformation movement, Sinequa provides a foundation for optimizing team decision-making based on information rather than opinions, it reports.
05 Jun 2018
With a solid strategy for AP automation, businesses can expedite invoice processing rates by as much as 90%, which equates to a 400% increase in employee productivity. But how do you get there?
Bruce Orcutt //
08 May 2023
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
Basker Krishnan //
14 Oct 2022
AI is not magic—it runs on data and knowledge
Seth Earley //
23 Jun 2021
To achieve its potential, there is no escaping the fact that AI must have accurate, clean, and managed data
Gregor Joeris, Chief Technology Officer of SER Group //
02 Sep 2020
The combined human and computing clouds will drive our core KM processes of search, collaboration, and discovery to new heights.
Art Murray, D.Sc. //
09 Jan 2023
Communication is about revealing something about the world that the other person hasn't noticed—and often hasn't been able to notice because their ideas get in the way.
David Weinberger //
11 Jan 2021
In past epochs, usually when a civilization is at or near its peak, the architecture of prominent structures masterfully blends the physical and the cognitive.… we need to be thinking along the same lines as we build platforms for interacting in an increasingly virtual world, including virtual conferences.
Art Murray, D.Sc. //
05 Nov 2020
AI is beginning to develop some support for the thought process. As the technology improves, it's possible that AI will eventually be able to offer relationships and connections that still seem far-fetched.
Sue Feldman //
07 Jul 2020
How do we manage the hype and promise for new inventions while making sure that they represent a realistic opportunity? Can we invent self-driving cars or a Boeing 737 MAX without exposure to the risks these innovations can pose to our lives?
Sue Feldman //
10 Mar 2020
For the next generation of conversational computing, it is hard to avoid the conclusion that the only companies that have enough researchers, enough processing resources, enough motivation, and, above all, enough data to deliver the much- needed improvements are the consumer giants.
Hadley Reynolds //
03 Jan 2020
To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.
Hadley Reynolds //
01 Nov 2019
Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.
Art Murray, D.Sc. //
01 Nov 2019