KMWorld 100 Companies That Matter in Knowledge Management 2023

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.

The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.

The expanding ease and utility of text analytics and natural language processing

The greater utility of text analytics, whether or not that's preceded by speech-to-text conversions, is the capacity to analyze the reams of unstructured text in the form of documents, conversational transcriptions, social media streams, and more.

KMWorld Readers' Choice Award 2022 Winners

In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.

KMWorld Trend-Setting Products of 2022

To help showcase advanced products and services, each year KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

Reimagining business with digital transformation

Regardless of the increase in scale, speed, and accuracy of digital transformation initiatives involving software agents, the cloud, search, and asset enrichment, the goal of these constructs is ultimately to improve the efficacy of human workers—and their business processes. This distinction may be a subtle one, but it's integral to the overall point of digital transformation, especially when it's applied to knowledge management.

KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management

With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.

Innovative knowledge-sharing tools elevate the modern workplace

Enterprise knowledge continues to expand. Knowledge-sharing tools ensure this knowledge is preserved, curated, and easily disseminated throughout organizations. Their prioritization of collaboration, engagement, and interactions makes the growing decentralization and compartmentalization of the enterprise much more manageable.

CogniVision OneView innovates decades-old document viewing technology

New viewer reinvents enterprise content search by leveraging the power of the human brain, augmented by AI, for the last mile of search

CogniVision aims to reinvent document viewing and display technology

The new viewer reinvents enterprise content search by leveraging the power of the human brain for the last mile of search

North Highland acquires Decooda to gain critical customer insights

The acquisition will allow the company to find insights earlier and faster

Kyndi releases Natural Language Search Solution

Organizations can deliver exceptional natural language-enabled experiences and build innovative, natural language-powered applications with Kyndi's no-code environment

Swiss Re Group chooses Expert System

Insurer powers knowledge-intensive processes with AI-driven approach 

BMC Helix helps university to transform its service management

The George Washington University is delivering next-gen cognitive service management with BMC Helix

AXA XL selects Expert System’s Cogito platform

Leverages AI to enhance its property risk engineering capabilities

Cognitive search and analytics solution enriches digital work environment at Thales

Thales' teams collect and generate huge amounts of data. In the context of today's highly competitive digital transformation movement, Sinequa provides a foundation for optimizing team decision-making based on information rather than opinions, it reports.

Why reducing review time can revolutionize enterprise content search

Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails

5 core principles for successful AI/human partnerships

AI is not magic—it runs on data and knowledge

How AI will help to shape the new normal

To achieve its potential, there is no escaping the fact that AI must have accurate, clean, and managed data

Intelligent automation accelerates digital transformation of financial operations

Organizations that want to maximize the benefits of financial process automation can follow this three-step framework to begin working like the digitally enabled company of tomorrow

Three trends in ’23

The combined human and computing clouds will drive our core KM processes of search, collaboration, and discovery to new heights.

Writing as empathy

Communication is about revealing something about the world that the other person hasn't noticed—and often hasn't been able to notice because their ideas get in the way.

At long last, the conference of the future

In past epochs, usually when a civilization is at or near its peak, the architecture of prominent structures masterfully blends the physical and the cognitive.… we need to be thinking along the same lines as we build platforms for interacting in an increasingly virtual world, including virtual conferences.

The eureka moment

AI is beginning to develop some support for the thought process. As the technology improves, it's possible that AI will eventually be able to offer relationships and connections that still seem far-fetched.

Cognitive computing and AI begin to grow together

How do we manage the hype and promise for new inventions while making sure that they represent a realistic opportunity? Can we invent self-driving cars or a Boeing 737 MAX without exposure to the risks these innovations can pose to our lives?

Talk a little, type a lot - Will conversational interfaces survive Siri and Alexa?

For the next generation of conversational computing, it is hard to avoid the conclusion that the only companies that have enough researchers, enough processing resources, enough motivation, and, above all, enough data to deliver the much- needed improvements are the consumer giants.

How robotic is your process ?

To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.

Bringing adult supervision to machine learning and AI

Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.

Focus on Unlocking the Power of Information with AI and Cognitive Computing

AI and Cognitive Computing

Customer Experience and Support

AI and Cognitive Computing

Cognitive Computing