November/December 2019 [Volume 28, Issue 6]
Monetizing digital asset management: The power of metadata management
The ability to repurpose content across organizations for multiple use cases is essential to boosting the ROI of digital assets and their products or services.
Compliance and quality assurance: Pieces of a complex supply chain puzzle
Despite the benefits of automation and streamlined workflow on supply chain management, the human element is also very important.
Focus on Technology in Manufacturing: Tech is Powering the Factory of the Future - But Also Hindering It
We are now at an inflection point where modern, cloud-based systems can radically change the way in which we look at quality management.
Putting knowledge in the flow of everyday work
If you design KM solutions to align with the problems employees need to solve, make it easy for them to access the available resources, and then build prompts and reminders into your business processes, you'll be well on your way to embedding KM into the culture and the way people work.
Unified communications and KM are finally collaborating
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.
The 2019 KMWorld Readers’ Choice Awards Winners
With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.
2019 Readers Choice Award - Best E-Discovery: Copyright Clearance Center
2019 Readers Choice Award - Best Customer Experience and Support: Mindtouch
2019 Readers Choice Award - Best Compliance and Information Security Solution: NetDocuments
2019 Readers Choice Award - Best Text Analytics and NLP: Nuance Communications
2019 Readers Choice Award - Best Information Governance: OpenText
Taking content management to the next level - KMW Webcasts KMWorld Live
More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.
Transforming CX and support - KMW Webcasts KMWorld Live
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.
How safe is your data in the cloud?
It's important not to immediately dive into using any cloud service without investigating what type of security measures are built into the platform.
KM in Practice
Accenture helps Radisson Hotel Group transform its group sales, business development, and operations
Built on Salesforce Sales Cloud and Salesforce Community Cloud, the solution helps owners and franchisees to easily and consistently onboard hotels, maintain brand standards, and respond to sales opportunities
Crystal cruise line transforms digital presence
Progress Sitefinity enables personalized, responsive mobile-first website
Swiss Re Group chooses Expert System
Insurer powers knowledge-intensive processes with AI-driven approach
Journalism’s new landscape
What's happening to news is a microcosm of what's happening to knowledge overall.
The Future of the Future
Bringing adult supervision to machine learning and AI
Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.
How robotic is your process ?
To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.