2025 KMWorld Readers’ Choice Awards: Submit your nominations now!

It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—the 2025 KMWorld Readers' Choice Awards nominations process is now open through July 2

Putting the ‘human’ in ‘human-in-the-loop’ at KM & AI Summit 2025

Kim Glover, Director, Communications Change Management, TechnipFMC, will lead two sessions at this year's KM & AI Summit—'Cooking With KM: Knowledge Sharing & Building Skills,'"and "Storytelling for Collaboration & Change"—exploring how "human-in-the-loop" concepts reflect and affirm the broader purpose of AI, technology, and KM itself.

We feed LLMs and make them better - Access Innovations

There is a way you can supercharge an LLM and get far superior results, and it's fast.

GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain

Successful customer service automation with GenAI requires a strong foundation of integrated knowledge management. Investing in a modern knowledge hub to power GenAI projects will help you meet aggressive operational cost reduction and CX goals.

Navigating the IT Landscape: Balancing Hybrid Cloud and Cloud Repatriation to Stay in Control of Your Infrastructure

To secure their data, certain industries have strict regulations regarding data storage, requiring data to be kept in specific geographic locations or under stringent security measures. This is yet another reason for organizations nowadays to switch back to on-prem resources.

Experts predict AI will continue impacting KM in 2025

AI continues to disrupt the knowledge management space and experts in the field predict that it's a trend that still hasn't reached its full potential, yet. In 2025 there's more room for improvement.

Integration impasse: Why organizations can’t wait for data integration before deploying AI

The need for comprehensive data management will always be important, and there are many other benefits of digital transformation, but CIOs don't need to delay GenAI projects until the completion of a giant data centralization effort. By adopting a more flexible approach that incorporates GenAI and next-generation BI tools, businesses can navigate the complexities of modern data ecosystems while driving innovation and maintaining a competitive edge in an AI-driven world.

Democratizing software development with no code/low code

By enabling greater productivity and accelerated software development timelines, no code/low code is on the rise.

Inefficient at the speed of light

While process mining started years ago as a mainly data-driven exercise, its stated goal is to be knowledge-driven. Given KM's multidisciplinary scope, we can play a major role in achieving that goal. Any process, no matter how simple, has the potential to reach across an entire business ecosystem, including all stakeholders. This seems like a perfect match for collaborative workflow, AI/ML, knowledge graphs, human sensemaking, and many of the other arrows in our KM quiver.

The rise and potential fall of the citizen developer

The citizen developer movement was heralded as a revolution. Like most revolutions, things have sometimes gone differently than planned. The logic is sound, empowering those who know the business best to build the tools and systems needed to do their job. Ah, if only things were that simple …

The end of tech glory days

The tech industry's glory days may be fading a little, but this is not a time for despair. It's an opportunity for renewal. By shifting to a needs-driven approach, the industry can ensure its relevance in a rapidly changing landscape.

Return on … Infrastructure???

As our physical and IT infrastructure continues to grow in size, complexity, and vulnerability, people and the knowledge they possess will play an ever-increasing role.

The AI-Powered Intranet Blueprint

2025 KMWorld Guide to KM Trends, Products, and Services

100 Companies that Matter in Knowledge Management 2025

From Clutter to Clarity- Why only 2-5% of your Content Matters for KM