Caylent to acquire Pronetx to offer AWS native customer engagement and agentic CX 

Caylent, an Amazon Web Services (AWS) Premier Tier Services Partner, announced it is acquiring Pronetx, a customer experience transformation firm with deep specialization in Amazon Connect and AWS native omnichannel solutions—expanding Caylent’s AI-first services into customer experience.

With this acquisition, Caylent offers organizations a single AWS partner to design, migrate, operate, and continuously evolve their customer experience systems on AWS, according to the company.  

“The intelligent enterprise is not complete until customer experience catches up. The Pronetx team has focused on solving exactly that problem for some of the most demanding organizations in the world,” said Valerie Henderson, CEO of Caylent. “Bringing their team into Caylent means we can now extend our AI-first services into the customer-facing layer and deliver the full picture on AWS.”  

Pronetx has been closely aligned with AWS since Amazon Connect launched in 2017. The company has supported some of the largest and most complex Amazon Connect deployments in the market, serving Fortune 25 enterprises, federal agencies, and public sector organizations. Its work spans the full customer engagement lifecycle, from migration and modernization to ongoing optimization and innovation.  

"I spent years at AWS, helping build Amazon Connect from the ground up. I saw firsthand what this technology could do for organizations, and I knew most of them were not getting close to that potential,” said Yasser El-Haggan, founder and CEO, Pronetx. “That is why we built Pronetx. Joining Caylent gives us the delivery engine and the AWS depth to bring that vision to scale." 

With the acquisition of Pronetx, Caylent now delivers the full intelligent enterprise stack on AWS, from infrastructure and applications to managed operations and the customer engagement layer where AI meets the end user, said the vendors.

“Working with Pronetx has been an exceptional experience. They are true experts in what they do, and they approach every engagement as a real partner” Marc Jennings, CIO – analytics, AI and customer, TUI Group. “We are excited to see what becomes possible with the full capabilities of Caylent behind them as we continue to evolve how we serve our colleagues and customers.” 

For more information about this news, visit https://caylent.com.