KMWorld Leader Group for 2025
AGENTIC AI
Agentic AI refers to intelligent systems designed to schedule and perform multistep tasks autonomously by reasoning, planning, and using tools to achieve a specific goal. As the newest form of AI to promise increased efficiency and decreased manual work, agentic AI can add value to KM.
♦ Winner: Bloomfire
• Adept
• Affinda
• Aisera
• Anthropic
• Cognition AI
• Domo
• Google
• OpenAI
• Perplexity
• Microsoft
• Sinequa by ChapsVision
• Stravito
BUSINESS PROCESS MANAGEMENT
Business process management is a systematic approach to analyzing, designing, implementing, and continuously improving an organization’s business processes to enhance efficiency, reduce costs, and improve customer satisfaction. It helps organizations streamline operations, eliminate bottlenecks, ensure compliance, and adapt quickly to changing market conditions while maintaining consistent quality and performance across all business functions.
♦ Winner: LexSoft Systems
• ABBYY
• Appian
• Camunda
• Creatio
• Fisent Technologies
• KIssflow
• Nintex
• OpenText
• Oracle
• Pega
• Tungsten Automation
COLLABORATION
Collaboration is essential for enabling teams to work together from anywhere for effective KM and digital workplace transformation. Companies in the collaboration space provide comprehensive platforms for communication, project management, and file sharing, often integrating these features into a single suite.
♦ Winner: Microsoft
• Asana
• Atlassian
• AvePoint
• Bloomfire
• Google
• LumApps
• KnowledgeLake
• M-Files
• Simpplr
• Smartsheet
• XLeap
• Zoom
COMPLIANCE AND INFORMATION SECURITY
Compliance means adhering to laws, regulations, industry standards, and internal policies that govern how organizations must operate. Information security involves protecting digital and physical information assets from unauthorized access, disclosure, alteration, or destruction. Both are critically significant because compliance failures can result in severe legal penalties, financial losses, and reputational damage, while information security breaches can compromise sensitive data, disrupt business operations, and erode customer trust—making them essential foundations for organizational sustainability and stakeholder confidence.
♦ Winner: Copyright Clearance Center
• Access
• Colligo
• CrowdStrike
• Cisco
• Databricks
• Fortinet
• IBM
• MirrorWeb
• OneTrust
• Palo Alto Networks
• Smarsh
• ZL Technologies