KMWorld Leader Group for 2025
CONTENT MANAGEMENT
Content management is the process of creating, organizing, storing, and maintaining digital content throughout its lifecycle, typically using specialized software systems called content management systems. Its significance lies in enabling organizations to efficiently publish, update, and distribute content across multiple channels while maintaining consistency, security, and collaboration among team members.
♦ Winner: OpenText
• Access Innovations
• Adobe
• Alfresco
• Brightspot
• Contentful
• Data Conversion Laboratory
• HubSpot
• Kentico
• Microsoft
• Progress Software
• Quark Software
• Reveille Software
CUSTOMER EXPERIENCE AND SUPPORT
Companies strive to please their customers by providing an excellent customer experience and efficient, reliable customer support, which can include live chat, ticketing, and full-scale contact center operations. Backing up the ability to excel at customer experience and support is quick and easy access to relevant, reliable information, not knowledge hidden away in silos.
♦ Winner: eGain
• Bloomfire
• Bridgeline Digital
• Capacity
• Coveo
• Genesys
• LivePerson
• Lucidworks
• NiCE
• Progress Software
• SugarCRM
• Verint
• Zendesk
DOCUMENT MANAGEMENT
Document management is the systematic process of storing, organizing, tracking, and controlling digital and physical documents throughout their lifecycles. It ensures critical information remains accessible, searchable, and properly maintained, enabling organizations to leverage their collective knowledge effectively for decision making and operational efficiency.
♦ Winner: Adobe
• Box
• DocuWare
• Foxit Software
• KnowledgeLake
• Kodak Alaris
• Laserfiche
• M-Files
• Notion
• Rossum
• Xerox
GENAI
Generative AI (GenAI) refers to AI systems that can create new content—such as text, images, code, or other media—based on patterns learned from training data. It can automatically synthesize information from vast datasets, generate summaries and insights, and make organizational knowledge more accessible through natural language interfaces.
♦ Winner: Stravito
• AlphaSense
• AtScale
• AWS
• Cohere
• eGain
• Google
• Microsoft
• Mindbreeze
• Northern Light Group
• OpenAI
• RWS
• Salesforce