PagerDuty launches end-to-end AI agent suite, improving operational resilience and developer productivity

PagerDuty, Inc., a global leader in digital operations management, is introducing its end-to-end AI agent suite with more than 150 platform enhancements and deep integrations across the modern tech stack—PagerDuty’s Fall ‘25 release redefines how companies achieve operational resilience and scale in an era of increasing complexity and risk.

“This is a turning point for digital operations,” said Jeffrey Hausman, chief product development officer at PagerDuty. “PagerDuty’s AI agents are not just automating tasks—they’re transforming how organizations innovate and compete in a world where every second counts. Our customers are already seeing dramatic reductions in downtime and a step-change in engineering productivity.”

According to the company, PagerDuty’s new AI agent suite empowers teams to move beyond manual, reactive incident response. The PagerDuty SRE Agent learns from related incidents, automatically surfaces context, recommends and executes diagnostics and remediations.

Additionally, the SRE agent generates self-updating runbooks, which reduce cognitive load and prevent recurring issues. Features include:

• PagerDuty Scribe Agent: Instantly transcribes Zoom calls and chat conversations, generating structured summaries and status updates in Slack or Microsoft Teams, so teams never miss a critical detail during or after an incident.

• PagerDuty Shift Agent: Detects and resolves on-call scheduling conflicts automatically, freeing managers and responders to focus on high-impact work.
• PagerDuty Insights Agent: Delivers context-aware answers and proactive recommendations based on PagerDuty analytics, helping teams anticipate and prevent issues before they escalate.

PagerDuty is expanding its AI ecosystem with the general availability of its remote Model Context Protocol (MCP) server, building on the open standard introduced by Anthropic, the company said.

This enables seamless, bidirectional connections between PagerDuty and third-party AI agents—removing friction and accelerating time to value.

With enhanced integrations for Spotify for Backstage, and strengthening its chat-native experience with Slack and Microsoft Teams, PagerDuty is embedding AI-powered insights and automation directly into developer workflows.

Teams will be able to view service health, trigger automated runbooks, and resolve incidents in an improved way—all without context switching. New chat-native experiences and flexible scheduling features will further reduce toil and empower teams to run incidents their way, the company said.

For more information about this news, visit www.pagerduty.com.