Talkdesk releases Commercial & Residential Services Experience Cloud to provide proactive customer service

Talkdesk, Inc. is releasing Talkdesk Commercial & Residential Services Experience Cloud, a customer experience automation (CXA) platform purpose-built to address the customer service challenges of service-based businesses.

Companies in sectors such as home services, property management, and logistics manage a high volume of time-sensitive interactions. Customers expect immediate answers about appointment times, technician locations, and billing, according to Talkdesk.

Talkdesk Commercial & Residential Services Experience Cloud addresses these challenges with agentic artificial intelligence (AI), intelligent automation, and proactive outreach capabilities that enable customers to get 24/7 help through their preferred channel (voice, chat, text, or mobile app).

Deep out-of-the-box integrations with a company’s existing scheduling, billing, and customer relationship management (CRM) systems automate everyday interactions such as booking a service visit, processing a payment, or rescheduling an appointment, said the company.

The result is reduced IT lift, rapid deployment, immediate return on investment (ROI), and more time for staff to focus on solving complex problems.

“In service industries, every minute counts and every interaction shapes trust. Talkdesk Commercial & Residential Services Experience Cloud transforms how home services, property management, logistics, and field service businesses engage with their customers by turning routine scheduling, billing, and updates into effortless, AI-powered experiences. It’s about speed, confidence, and convenience at scale, giving customers instant answers and giving service companies the edge they need to grow,” said Rohit Madhavarapu, vice president of omnichannel and industries at Talkdesk.

For more information about this news, visit www.talkdesk.com.