Press Ganey Forsta to acquire InMoment, expanding cross-industry expertise

Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, is acquiring InMoment—combining the two companies’ capabilities to deliver the most advanced experience technology, connecting employee, customer, and operational data to turn insights into action. 

“In today’s competitive landscape, understanding customer sentiment and experience is one of the most powerful levers organizations have to build loyalty, earn trust, and drive growth,” said Patrick T. Ryan, chairman and CEO of Press Ganey Forsta. “The ability to gain deep insights from the voice of the consumer directly shapes a company’s brand, reputation, and bottom line. Press Ganey Forsta is committed to leading with innovation and partnering with clients to elevate the human experience across their organizations. We’re excited to welcome the InMoment team and deliver unmatched capabilities to our combined client base.”

The combination of InMoment’s conversational intelligence, reputation management, and customer experience expertise with Press Ganey Forsta’s solutions creates transformative omni-channel listening capabilities spanning call centers, social reviews, surveys, and other interactions.

The acquisition also broadens Press Ganey Forsta’s expertise across industries such as retail, hospitality, automotive, and financial services, while deepening its leadership in healthcare through richer patient insights.

“In joining Press Ganey Forsta, we become part of an organization that has a demonstrated track record of innovation and elevating both the consumer and employee voice,” said John Lewis, chairman and CEO of InMoment. “Together, we have the resources to deliver even greater value to our clients—through faster insights, more advanced research tools, and expanded expertise.” 

Press Ganey Forsta is acquiring InMoment to accelerate innovation and strengthen its leadership in customer experience (CX) technology and expertise across industries.

Press Ganey Forsta is a trusted partner to leading global market research firms, top U.S. retailers, and the largest banks and insurance companies.

InMoment brings deep domain expertise in industries such as retail, hospitality, financial services, automotive, and consumer services—complementing Press Ganey Forsta’s strengths and expanding its cross-industry reach.

Together, they offer advanced capabilities in AI, natural language processing, and omni-channel listening—transforming feedback from call centers, social reviews, surveys, and support channels into real-time, actionable insights.

The combined company will serve clients globally with a team of more than 3,000 employees. Clients will benefit from accelerated innovation, an expanded suite of tools and analytics, and continued hands-on support from teams they know and trust, Press Ganey Forsta said.

For more information about this news, visit www.pgforsta.com.