Pega powers recent platform updates with generative AI

Pegasystems Inc., the low-code platform provider empowering the world’s leading enterprises to Build for Change, is introducing Pega GenAI—a set of 20 new generative AI-powered boosters to be integrated across Pega Infinity ‘23, the latest version of Pega’s product suite.

“We’ve added a staggering number of powerful generative AI-powered boosters across Pega Infinity to help organizations quickly leverage the power of generative AI to work faster and more efficiently,” said Kerim Akgonul, chief product officer, Pega. “Our clients will have the flexibility and security to power our generative AI features and build their own using their large language models of choice. The Pega GenAI boosters released in Pega Infinity ‘23 are just the start—we plan to add new ones on a regular basis as we continue to evaluate new ways to responsibly and securely leverage generative AI and as new models come to market.”

Pega GenAI will provide organizations with the architecture and integrated use cases to drive value from generative AI now and into the future, according to the company.

Because the responses from generative AI are mapped directly into Pega’s model-driven architecture, low-code developers can easily configure and change these suggested starting points to rapidly deliver a completed application.

Pega GenAI boosters like these will be infused throughout Pega Infinity, allowing users to accelerate their low-code application development, enhance customer service, and improve customer engagement.

A new API abstraction layer, called Connect Generative AI, will allow organizations to get immediate value from generative AI with a plug-and-play architecture that allows for low-code development of AI prompts.

Rather than directly calling OpenAI, or other APIs directly from UIs or workflow steps, Pega provides an API abstraction layer so developers can easily swap out large language models running on both public and private clouds and build reusable generative AI components that can be leveraged across applications.

Connect Generative AI will be able to automatically replace personally identifiable information (PII) data with placeholders in generative AI prompts, helping organizations enforce their data protection policies and advancing secure use of public and private models.

Generative AI powered boosters in Pega Infinity ’23 facilitate rapid development of innovative new capabilities and give low-code developers the power to infuse generative AI functionality into decision-making and workflow automation.

As large language models, cloud services, and data privacy needs continue to evolve, this “AI choice” architecture allows Pega and its clients to continuously innovate new secure solutions. Pega will initially offer connectors to OpenAI’s API and Microsoft Azure’s OpenAI APIs and will be supplemented by additional downloadable connectors to other providers on Pega Marketplace.

According to the vendor, Pega’s approach to generative AI allows organizations to confidently deploy their AI models of choice in a responsible and governed way while minimizing risk. It incorporates auditing, rules-based governance, and workflow-managed human approval to advance safety, security, and reliability.

Pega will allow for all AI-generated text to be reviewed, edited, and approved by authorized staff to mitigate the risk of inaccurate or biased text from being exposed to customers.

Pega GenAI builds on Pega’s decades of experience in applying computer intelligence, including rules and data-driven AI, in responsible and effective ways.

It complements the already powerful AI-powered decisioning engine in Pega’s low-code platform, which brings together decision management, predictive and adaptive analytics, natural language processing, voice recognition, business rules, and a robust set of MLOps and testing capabilities for monitoring and governing AI models, according to the company.

Full details on additional Pega Infinity ‘23 features will be showcased at PegaWorld iNspire, the annual Pega user conference, from June 11-13 at the MGM Grand in Las Vegas.

For more information about this news, visit www.pega.com.