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Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

The emerging need for cloud-enabled content services

Organizations have always needed to manage business information effectively. Today, the need to balance information access with security and remote working with compliance puts IT departments under more pressure than ever.

The goal of delivering business transformation and automating critical business processes involves anywhere, anytime access, proper information governance, and adding context and data to content.

In times of rapid change and uncertainty it may seem natural to be conservative—but savvy organizations do exactly the opposite. Using the volatile environment to fuel their goals, enterprises that make wise investments during times of crisis are perfectly placed to reap the rewards in the future.

KMWorld held a webinar with Sean Baird, director of product marketing, content services platforms, Hyland, who examined common information management challenges, the most common approaches today, and the ways that forward-thinking organizations manage content throughout their organization, while simplifying how users find and leverage content to make better decisions.

Many organizations are struggling with challenges introduced/highlighted by COVID, increasingly siloed or orphaned information, requirements to adopt emerging technologies, and fears of difficult, expensive, time-consuming migrations freezing action, Baird explained.

Organization’s systems are not fully connected to each other. Enterprises report as many as 9 document management solutions within the company.

Today’s modern requirements call for:

  • Cloud, anywhere anytime access
  • Automation
  • Fast solution deployment
  • Better user experiences
  • Digital transformation
  • Process improvement
  • Data analysis
  • Multiple Choices

The rise of modern, cloud-native Content Services Platforms offer a new approach, he said. Smarter content unlocks information. Modern content is more than documents and scanned images.

Intelligent content starts with data. Combining AI with data offers the understanding of content and data as well as a knowledgeable human, but at scale, he noted.

Connect to existing data and content sources by integrating multiple repositories. This will extend the value of existing systems and create a rapid return on investment. Quickly establish a consistent foundation for modernization.

Or, he suggested consolidating information by migrating content and retiring legacy systems. Reduce reliance on legacy systems which will decrease the total cost of ownership. Support cloud initiatives and create a single, future-proof platform.

Organizations can unlock critical customer information by:

  • Optimizing business processes
  • Gaining new insights from information
  • Accelerating the journey to the cloud
  • Digitally transforming the business

An archived on-demand replay of this webinar is available here.

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