ServiceNow boosts its COVID-19 vaccine management platform

ServiceNow, which is supporting vaccinations for more than 20 million people with the Now Platform and its Vaccine Administration Management solution, is making product enhancements to its Vaccine Administration Management solution to help organizations quickly meet the “last-mile” challenges of vaccinating.

The latest enhancements make it easier for people to schedule vaccination appointments and for providers to manage vaccine inventory.

With the Biden administration directing states to make all U.S. adults eligible for vaccinations by May 1, ServiceNow is committed to leveraging the Now Platform to help states and healthcare providers convert vaccines into vaccinations as quickly as possible.

The latest updates to the ServiceNow Vaccine Administration Management solution improve the vaccination scheduling process for vaccine recipients, administrators, and clinicians, providing increased visibility into inventory, to help convert all available vaccines into vaccinations.

New capabilities offer increased control and visibility over available vaccine doses to help match vaccine appointments with inventory supply to minimize waste and avoid overbooking appointments.

New capabilities include:

• The ability to schedule and cancel appointments based on vaccine inventory as vaccines are distributed. Organizations can automatically track vaccine inventory in real-time and open, close, and reschedule appointments based on the number of vaccines they have available.
• Location-level configuration capabilities enable organizations managing multiple vaccination sites to specify inventory, available hours, and appointment slots by location.

Additionally, new capabilities give vaccine recipients more control over the scheduling process for a seamless booking experience, including:

• The ability to select a specific day and time for appointments and independently book second appointments. Previously, users were automatically booked into the first available spot.
• The ability for contact center agents to book appointments on behalf of recipients.
• Options for family scheduling will be available soon, allowing families to book appointments together and at the same time, rather than signing up individually with different accounts at varying times.

These updates will support smoother and more efficient experiences for both those receiving and administering vaccinations as more people become eligible and vaccines are made widely available.

ServiceNow is helping organizations across healthcare, government, education, and the private sector distribute COVID-19 vaccines and get people vaccinated quickly, including:

• The Department of Homeland Security is facilitating vaccinations for its 240,000 employees via ServiceNow for vaccination eligibility checks, communication management, and coordinating mass vaccinations at Veterans Affairs facilities.
• The University of Central Florida is leveraging ServiceNow to coordinate and schedule first and second dose vaccinations for its faculty and staff.
• The State of North Carolina Department of Health and Human Services (NCDHHS) is relying on ServiceNow’s technology as the foundation for its command center for healthcare providers, clinicians administering the vaccine, and supporting NCDHHS staff to access the latest information related to state vaccine requirements and to get their vaccine-related questions answered.

Outside the U.S., The NHS National Services Scotland is using ServiceNow’s Now Platform as the digital backbone of its program to rapidly roll out the vaccine to protect citizen health in the fight against COVID- Over 220,000 vaccination appointments were booked in the first 12 hours of the Now Platform going live.

“The rapid distribution of the COVID-19 vaccine is one of the greatest workflow challenges of our time,” said Mike Luessi, AVP and GM, healthcare and life sciences industry at ServiceNow. “We are working closely with organizations to rapidly ramp their vaccination efforts and adding new capabilities to our Vaccine Administration Management solution twice a month as the landscape evolves and more vaccines become available.”

ServiceNow also continues to innovate its previously announced Safe Workplace suite to allow governments and organizations to safely return to work.

For more information about this news, visit www.servicenow.com.