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KMWorld Readers' Choice Awards 2020

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The knowledge management ecosystem continues to expand with innovative new products and technologies to help customers gain meaningful insights and put them to use when and where they need them.

With the global COVID-19 pandemic, the pressure has only increased on companies to understand changing
situations faster, make smarter choices, and communicate with clients more effectively. Similarly, the need for stellar KM products has only become more pressing.

The global market for knowledge management is estimated at $366.8 billion in the year 2020 and currently projected to reach $1.1 trillion by 2027, growing at a compound annual rate of 16.8% from 2020 to 2027, according to a report from Research and Markets. Knowledge management process, one of the segments analyzed, is projected to record a 20.1% compound annual growth rate and reach $523.1 billion by the end of the analysis period.

To recognize valuable products and services in the marketplace, KMWorld magazine created this special contest in which the winners are selected by the users—our readers. In all, there were 14 categories in which nominations could be made and entries voted upon.

With so many useful knowledge management products and services to consider, it can be a daunting process to identify the best solution for the job. White papers, research reports, webinars, and consultations with experts and peers are beneficial. We hope the 2020 KMWorld Readers’ Choice Awards can provide an additional resource to help in pinpointing products that offer value.

Although we are presenting the winner in each category, it is only fair that we also spotlight the two finalists since often the competition was neck-and-neck.

Congratulations to all, and thanks to everyone one who submitted nominations and voted!

KMWorld 2020 Readers' Choice Awards: Best Business Process Management

WINNER:   

Kofax

FINALISTS:

KnowledgeLake

Pega


KMWorld 2020 Readers' Choice Awards: Best Cognitive Computing and AI

WINNER:

SAS Viya

FINALISTS:

Trellis

Enaible


KMWorld 2020 Readers' Choice Awards: Best Collaboration

WINNER

Guru

FINALISTS:

Keeeb Intelligence Platform

KnowledgeLake


KMWorld 2020 Readers' Choice Awards: Best Compliance and Information Security

WINNER

TrustArc  

FINALISTS:

FTI Technology Compliance Monitoring Services

IBM Guardium


KMWorld 2020 Readers' Choice Awards: Best Content Management/Services

WINNER 

Northern Light SinglePoint   Learn more from Northern Light

FINALISTS:

KnowledgeLake

ASG Mobius


KMWorld 2020 Readers' Choice Awards: Best Customer Experience and Support

WINNER

Verint Knowledge Management  

FINALISTS:

Guru

SugarCRM


KMWorld 2020 Readers' Choice Awards: Best Document Management

WINNER

KnowledgeLake   Learn more from KnowledgeLake

FINALISTS:

Tiger Eye Blueprint for Knowledge Management

DocStar ECM

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