eGain achieves FedRamp 'in process' status

eGain, a provider of customer engagement solutions, has achieved “in process” status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. The company is currently working with its sponsor, the IRS, and the FedRAMP PMO (Program Management Office) to achieve FedRAMP Authorization.

FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. It enables government agencies to rapidly leverage mission-enabling, secure, and cost-effective cloud-based solutions. 

eGain enables government agencies to deliver digital-first, omnichannel citizen experiences at scale—powered by AI, knowledge, and analytics. 

“We are pleased to achieve the in-process status, a key milestone for authorization,” said Ashu Roy, eGain CEO. “We look forward to helping government agencies, including the IRS, to accelerate their digital transformation initiatives in customer engagement.”

For more information, go to https://hd.egain.com/overviews/egain-suite.pdf.