Content services and the future - KMW Webcasts KMWorld Live
In a recent KMWorld webinar with David Jones, VP of product marketing, Nuxeo; Fred Sass, senior director of product marketing for content services, OpenText; and Tony Majewski, CSP solutions architect, AODocs, discussed how content services can be used to transform information management.
Enterprise content management is defined as “the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes,” Jones said. However, in 2017, the industry declared that ECM was dead. From the ashes of ECM, “content services”—which is multi-repository, designed for use anywhere by anyone on any device, and leverages a connected ecosystem of services—was born, Jones explained.
Content services is a centralized content repository with flexibility through APIs, services, and microservices in how it can capture and distribute content across various systems, platforms, and devices to create a strong user experience without sacrificing enterprise requirements, Majewski said.
According to Sass, lead management applications (e.g., SAP, Salesforce) will be where the majority of content is accessed by business users. Content management systems must smartly co-exist with Microsoft productivity tools to thrive, and intelligent automation will be a major factor driving user acceptance while information governance technologies (e.g., archiving) are setting the stage for knowledge discovery.
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