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Apple iPod Nano You could win an Apple iPod Nano just by registering and attending a KMWorld web event. Congratulations to the winner for September, Jeff Sterling!

			Coming November 18, 2008 Knowledge Management 2.0 – A Must in 2009 Join KMWorld & Jim Moliski, Vice President of Enablement Strategies from SAVO to learn why Genius Management is the best strategy ahead for 2009. Learn how top companies, including IBM, Akamai, SPSS and CareerBuilder.com are leading the charge in Genius Management and hear first-hand how they are driving top-line impact. Sponsored by: The SAVO Group This is a FREE E-Broadcast event! Register Today! or Click Here for more information.

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For information on sponsoring a KMWorld magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:

East Coast Kathy Rogals 8290 Springlake Drive Boca Raton, FL 33496 Phone: 561-483-5190 Fax: 208-460-2057 Email: kathy_rogals@kmworld.com

West Coast David Panara 143 Old Marlton Pike Medford, NJ 08055 Phone: (609) 654-6266, Ext. 146 Fax: (609) 654-4309 Email: dpanara@infotoday.com

			Leapfrog Your Competition in Customer Service How can you leapfrog your competition in customer service, establish differentiation and grow your market leadership? What are the rule-changing innovations in technology, process and people, many used by industry-leading companies, that you can leverage to get there? Join CRM magazine for this event sponsored by eGain, featuring Forrester Research, to find out. Sponsored by: eGain Original Broadcast Date: Oct. 08, 2008
			New Generation Knowledge Management: Social Knowledge Networks Leonor Ciarlone, Senior Analyst at The Gilbane Group, will discuss how bold initiatives in knowledge management and social media address these issues and keep organizations competitive and successful. Join Phil Green, CTO of Inmagic, Inc., as he discusses Social Knowledge Networks, the new generation of Knowledge Management, and introduces Inmagic Presto. Sponsored by: Inmagic Original Broadcast Date: Oct. 07, 2008
			Enhance Microsoft Enterprise Search BA-Insight is Microsoft's key ISV partner for enhanced search. This Webinar will focus on the critical success factors of delivering a unified view experience to your end-users: Navigation and usability of a personalized user interface, configurable connectors to ECM, E-mail, ERP, and custom applications deployed in days. Sponsored by: BA-Insight Original Broadcast Date: Sep. 30, 2008
			The Next Generation of Information Access: Enterprise Search Meets Business Intelligence Join us to learn how your company can implement the next generation of information access for a complete view of your information landscape. This special event will be broadcast live from Enterprise Search Summit West and will also be available for online participation. Sponsored by: Attivio Original Broadcast Date: Sep. 24, 2008
			THE SEARCH IS ON: OPTIMIZING SEARCH OPERATIONS FOR THE CUSTOMER SERVICE ENVIRONMENT This highly informative one-hour webcast will delve into the subject of optimizing search engines and knowledge bases specifically for use by customer service agents and customers themselves, via web self-service portals. We'll give you specific strategies to help your agents and customers find the answers they want faster and easier than ever before. We'll examine several best practices that will help locate the answers that are most relevant and appropriate to the customer's issue. Sponsored by: KANA Software, Inc. Original Broadcast Date: Sep. 16, 2008
			From Vision to Reality: Enterprise Search at Procter & Gamble Listen as P&G's Bud Miyahara discusses his company's vision of enterprise search and how it is turning that vision into a reality. Forrester Research Principal Analyst and Research Director Matthew Brown will detail practical steps to take in developing an enterprise search strategy. Vivisimo Senior Director Tom Smithyman will discuss other use cases of search in action. Sponsored by: Vivisimo Original Broadcast Date: Sep. 09, 2008
			HOW TO EVALUATE SHAREPOINT FOR YOUR ENTERPRISE This one-hour free Webinar does not assume that you should, or should not, use SharePoint. It’s designed to provide an introduction to the full-day workshop sponsored by KMWorld and CMSWatch on Sept. 26, 2008. This Webinar offers a high-level critical view of SharePoint, with candid, independent advice for both business and technology leaders alike. Sponsored by: KMWorld and CMS Watch Original Broadcast Date: Aug. 28, 2008
			Developing a Universal Search Strategy (Hint: Start with Usability) This free, informative seminar will discuss how to develop a business case for search, get executive and IT buy-in, adopt criteria to evaluate enterprise search platforms, and get the inside "how-to" guide to get started. Additionally, the session will underscore the importance of usability as a key criterion. Sponsored by: Google Enterprise Original Broadcast Date: Aug. 26, 2008
			Email: The Elephant in the Corner Susan Feldman, Research VP Search and Digital Marketplace Technologies with IDC will discuss the current state of business, along with its future where messages and attachments only found in email repositories impact the ability to make decisions. In conjunction with Susan’s discussion, John Waller, President and COO of X1 Technologies, will give a brief overview of the patented enterprise search solutions X1 provides that support more than 400 data types and applications. Sponsored by: X1 Technologies Original Broadcast Date: Aug. 12, 2008
			Navigating the Information Storm The storage, retrieval and retention of information has been an ongoing challenge for years. Add to that sweeping changes across numerous industries have occurred with such force that many organizations find themselves insufficiently prepared to respond. One area of change is the multiple regulatory and legislative requirements such as SEC, FINRA, HIPAA, Sarbanes-Oxley Act and the amended Federal Rules of Civil Procedure that are requiring tighter control and governance of corporate information. Compliance efforts must now incorporate physical, electronic and email management tasks with equal diligence and complete integration. Sponsored by: CA Original Broadcast Date: Jun. 24, 2008
			How Technology Can Really Drive FRONT-LINE IMPACT Join KMWorld & Jeff Summers, EVP & CMO from SAVO for a discussion on what leading companies, including SPSS, Akamai, and CareerBuilder.com are doing today to focus their IT buying efforts. Learn how they're engaging the right folks within Sales, Operations, and Marketing to keep the organization aligned with its front-line objectives. Find out what they're using to truly drive top-line impact - and why they're forgoing systems that cannot deliver a clear, immediate ROI. Sponsored by: The SAVO Group Original Broadcast Date: Jun. 17, 2008
			DITA Comes of Age: Getting Everyone to Improve the Speed, Quality and Accuracy of Documentation DITA (Darwin Information Typing Architecture) has gained considerable momentum as the preferred approach—and now it has come of age for the enterprise. Join us and learn how your company can create more accurate and relevant content that can be repurposed across the enterprise. Sponsored by: XyEnterprise and JustSystems Original Broadcast Date: Jun. 10, 2008
			Website Search: It's All About Customer Experience As user preferences change, having a high-quality search feature on your website is no longer an option; it's a must-have. Search plays a critical role in creating a positive customer experience. Come and get educated on the importance of high quality website search! Register now for this online webinar Sponsored by: Google Original Broadcast Date: Jun. 03, 2008
			Why Pan-enterprise Search Matters: Meeting Information, Legal and Compliance Requirements Join guest speaker Sue Feldman of IDC, and Gary Szukalski of Autonomy for a discussion on why Pan-enterprise search matters now. This Webinar will discuss how Pan-enterprise search surpasses the limitations of traditional search methods to address these challenges. Learn about the meaning based tools driving a new class of high value applications. Sponsored by: Autonomy Original Broadcast Date: May. 06, 2008
			INTELLIGENT SOFTWARE AGENTS WILL CHANGE YOUR WORLD Leveraging Smart Agents to Amplify Productivity and Profitability Join Connotate, KMWorld and IDC for a live, online webinar to find out how industry leaders in financial services and global publishing firms are using machine intelligence to connect a myriad of internal and external data sources. The webinar will include case studies illustrating how leading financial services firms and top global publishers are using intelligent software Agents to achieve rapid ROI, generate new revenue streams and enhance productivity. Sponsored by: Connotate Original Broadcast Date: May. 01, 2008
			What Makes Web Self-Service REALLY WORK? What makes some companies successful at self-service, while most others fail? This highly informative one-hour webcast will delve into this subject and provide specific strategies highlighted by real-world examples of self service sites that work. We will also give you the ingredients that you can use to quickly improve the service experience your customers find in your self-service portals. Sponsored by: KANA Software, Inc. Original Broadcast Date: Apr. 22, 2008
			Email is Critical...and Out Of Control In today's email-driven world, more and more people require access to the content that lives in email. Learn how you can get this pain under control. Join KMWorld and Coveo for this informative web-seminar and learn how to get started! If you are unable to attend at this time, register today and attend the archived event at your convenience! Sponsored by: Coveo Original Broadcast Date: Apr. 15, 2008
			Taming the email beast - Cohesive, coordinated management for IT, Business and Legal Email is a critical business tool for today's organizations. Increasing regulatory requirements and legal discovery are causing organizations of all sizes to evaluate how best to cope with this mission-critical resource. Not to be overlooked, email management extends to monitoring the underlying IT infrastructure supporting this ever more-important asset. Learn how ASG's Business Service Platform (BSP) together with the ASG-View Direct E-Mail Manager helps enterprises tame the email beast. Sponsored by: ASG Software Solutions Original Broadcast Date: Apr. 01, 2008
			MICROSOFT ENTERPRISE SEARCH: Extending SharePoint for Advanced Search Solutions This Webinar will showcase how some of the world's leading organizations have extended the SharePoint Search platform by leveraging BA-Insight's Longitude to deliver rich user experience, company-specific relevance, and a 360-degree view of enterprise data. The session will highlight the success stories of companies and organizations from several industry verticals including Energy, Professional Services, and Government. Sponsored by: BA-Insight Original Broadcast Date: Mar. 25, 2008
			Multidimensional Knowledge Management: The Rule-Changing Approach to Improving Customer Experience and Contact Center Performance Join KMWorld, Jupiter Research and eGain Communications Corporation in a live, online seminar on March 18, 2008 to learn more! The webinar will also include trends in single-channel and multichannel knowledge management, based on Jupiter’s most recent research. Sponsored by: eGain Communications Corporation Original Broadcast Date: Mar. 18, 2008
			5 Steps to Supercharge Customer Service with Dynamic KM In this educational event we'll explore how to create and maintain knowledge as you solve issues, drive customer success with self-service, improve first call resolution rates while deflecting incoming calls, move from a tiered, escalation model to a collaboration model, and fix it once, use it often! Sponsored by: KNOVA Software Original Broadcast Date: Mar. 04, 2008
			Leveraging the Power of Unified Information Access for Effective Knowledge Management Please join Exalead co-founder François Bourdoncle and Steve Rappaport, Director of Knowledge Solutions for The Advertising Research Foundation (ARF), for a case study presentation. ARF, a professional membership organization, sought to achieve two goals - to overcome the inability to easily search and access shared files, and to provide members with an online knowledge-base that would help answer their questions and enablediscovery - both within a short timeframe and ideally without the need for extensive prep work. Sponsored by: Exalead S.A. Original Broadcast Date: Feb. 28, 2008
			Using Knowledge Management in the Real World Attendees to this informative one-hour webinar can expect to learn how knowledge management can increase not only the speed with which customer concerns are addressed, but also the accuracy of the responses, discover how different parts of your organization, beyond just customer service, can benefit from a cohesive KM strategy, and uncover potential benefits of a well-maintained and healthy knowledge management initiative over the long term business cycle. Sponsored by: KANA Original Broadcast Date: Feb. 19, 2008
			Making an Airtight Business Case for Enterprise Search Join Vivisimo and AMR Research for this informative web seminar to learn how to speak the CIO's language and tie search to your organization's top initiatives, how to get your search project funded so it can start delivering value to your organization, and how other organizations are quantifying their return on investment from enterprise search. Sponsored by: Vivisimo Original Broadcast Date: Feb. 12, 2008
			THE DITA MATURITY MODEL: Fast-Tracking Your Enterprise Content and XML Adoption Strategy In this timely webcast, Amber Swope of JustSystems, and Michael Priestly of IBM Corporate User Technologies, co-authors of the DITA Maturity Model, will provide you with first-hand insights and a hands-on framework for implementing DITA and organizing for success. Learn how to manage DITA adoption and investments, understand how to mitigate the risk of project failure and accelerate the time to full migration. Sponsored by: JustSystems, Inc. Original Broadcast Date: Feb. 05, 2008
			The Total Economic Impact of Oracle Universal Content Management: One Customer's Experience Register for the online seminar and learn how an Oracle customer, Emerson Process Management, was able to achieve a 177% risk-adjusted ROI and payback within 12 months of deploying Oracle Universal Content Management. Register Now and also receive a free copy of the study, "The Total Economic Impact of Oracle Universal Content Management". Sponsored by: Oracle Original Broadcast Date: Jan. 31, 2008
			The Right Path to Enterprise Search See a demo of how Coveo Enterprise Search (CES) and patented Coveo Audio Video Search (CAVS) lead the industry in this radically new deployment approach. It can be downloaded in minutes and installed immediately. It handles terabytes of information, complex questions, and a broad variety of information, including video and audio often used in Web 2.0 sites. Sponsored by: Coveo Original Broadcast Date: Dec. 18, 2007
			Reevaluating Search: Extract REAL Business Value From Information Join Gerry Louw, CIO at VMS, Gary Getto, Executive Vice President of Integrated Media Intelligence at VMS and Gary Szukalski, Vice President of Field Marketing at Autonomy for a webinar on next-generation technologies. Learn how advanced capabilities from speech-to-text to categorization and alerting are being deployed to extract intelligence from across multiple platforms and driving business value. KMWorld's Publisher Andy Moore will host the roundtable discussion. Sponsored by: Autonomy Original Broadcast Date: Dec. 11, 2007
			Using New Technology to Unlock Existing Enterprise Content The webinar will discuss different ways to combine information from content management systems with related information from other structured and unstructured repositories, and make it more accessible to end users. It will also discuss how Fortune 500 companies across all vertical industries - including high tech, retail, and oil and gas — have used Endeca to achieve this goal. Sponsored by: ENDECA Original Broadcast Date: Nov. 29, 2007
			Introducing Google's universal search for business Recently, Google Enterprise launched the fifth generation Google Search Appliance, bringing universal search to businesses. The Google Search Appliance 5.0 enables enterprise users to access all content from one search box, including intranets, file shares, databases, enterprise applications, and content management systems. Come find out more about Google's universal search! Sponsored by: Google Enterprise Original Broadcast Date: Nov. 20, 2007
			Unlocking Extra Value from Your Data Warehouse Join us for a live 1-hour webcast featuring Conor O'Mahony, Content Discovery & Analytics, IBM and Frank Brooks, Chief Data Architect, BlueCross BlueShield of Tennessee, and find out how a dynamic warehouse can provide deeper business insight. Sponsored by: IBM Original Broadcast Date: Nov. 13, 2007
			XML Content Management Success Stories This Webinar will explore the challenges of developing content using global resources and geographically distributed staff. Case studies, including successful multilingual XML CMS production environments implemented by Tweddle Litho Company and DocZone.com, will be examined. Sponsored by: DocZone.com Original Broadcast Date: Oct. 30, 2007
			The time to deploy your Sales Enablement initiative is now. Join Jeff Summers, Chief Marketing Officer from SAVO, for a discussion of the latest Sales Enablement trends, technologies and business practices that are driving significant improvements in corporate performance. Sponsored by: The SAVO Group Original Broadcast Date: Oct. 23, 2007
			Using Social Search to Drive Innovation through Collaboration Join Vivisimo and Gilbane Group for this complimentary web seminar on Tuesday, October 16th at 11 a.m. PT (2 p.m. ET) to learn how new social networking innovations in enterprise search can enable all of the above. Go beyond just finding information and discover how to increase collaboration, accelerate innovation, and gain insight into the collective intelligence of your organization. Sponsored by: Vivisimo Inc. Original Broadcast Date: Oct. 16, 2007

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For information on sponsoring a KMWorld magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:

East Coast Kathy Rogals 8290 Springlake Drive Boca Raton, FL 33496 Phone: 561-483-5190 Fax: 208-460-2057 Email: kathy_rogals@kmworld.com

West Coast David Panara 143 Old Marlton Pike Medford, NJ 08055 Phone: (609) 654-6266, Ext. 146 Fax: (609) 654-4309 Email: dpanara@infotoday.com

Get the free Enterprise Search Sourcebook at enterprisesearchcenter.com

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