Original Broadcast: April 23, 2013
The popularity of Apple's Siri technology has placed a spotlight on the growing demand for Virtual Agent technology in a corporate setting. More than ever, modern consumers are demanding the power to serve themselves when they have a question, be it on a corporate web-site, facebook fanpage or on their mobile device. In this informative webinar, find out how Siri-like Virtual Agents are transforming customer service by addressing some of the biggest problems faced by service executives.
Sponsored by IntelliResponse
Original Broadcast: April 09, 2013
Join us and you will learn: What are the work rules and specific business cases to move to the cloud? What impact has "third-generation" file sharing (Dropbox, etc) had on content collaboration? What specifically do new versions of SharePoint do to empower content and document collaboration? And what advantages will they bring your organization?
Sponsored by Metalogix
Original Broadcast: March 12, 2013
In this webinar, KMWorld publisher Andy Moore will moderate a panel discussion examining how modernizing internal business processes impacts the customer experience to drive growth. Panelists from two very different industries will illustrate the importance of this common goal. Webinar attendees will learn how to think "from the outside in" in using internal processes to maximize the customer experience; rapidly deploy process improvements, and iterate over time, without negatively impacting existing systems; and effectively leverage social computing and mobile apps in a work context to drive real business value.
Sponsored by Appian
Original Broadcast: February 26, 2013
Learn how companies are beginning to step up to big data analytics in order to take advantage of ALL their data, no matter where -- or how -- it resides. We'll also look at empowering the entire information lifecycle, how the "infomediaries" gain business advantages, and why traditional search engines have not been able to keep up.
Sponsored by Content Analyst Company, LLC
Original Broadcast: February 12, 2013
Join us and you will learn the balance of policy versus technology in today's active and distributed workplace, migration and content consolidation to SharePoint, how to provide mobile access while at the same time meeting corporate compliance, and the value that SharePoint brings to the new evolving mobile workforce.
Sponsored by Accellion and Metalogix
Original Broadcast: January 29, 2013
Join us for this special one-hour on-demand Web event to learn about the many "behind-the-scenes" possibilities that can help unify your business message and simplify the delivery of that message across multiple channels. Customer support that is empowered by KM can provide immaculate customer support, 24/7, across multiple channels. The trick is learning how to use it, and apply it. Learn how it all comes together.
Sponsored by IntelliResponse
Original Broadcast: December 18, 2012
During this special one-hour web event, IBM and Forrester will share the results of a recent Forrester Research "Total Economic Impact" (TEI) study of a major IBM client currently engaged in Multichannel Capture on a large scale. This review will focus closely on the customer's return on investment (ROI) calculations, and include quantitative evidence of the enduring value of Multichannel Capture.
Sponsored by IBM
Original Broadcast: December 11, 2012
The ability to quickly analyze big data has a central impact on many mission-critical functions: risk calculation... price optimization... customer experience... social learning... It's hard to imagine any forward-looking company that is not considering its big data strategy, regardless of actual data volume.
Sponsored by SAS
Original Broadcast: December 04, 2012
Join this ASG webcast to learn the secrets of successful cloud initiatives, including organizational change, a complete end-to-end approach, leveraging proven technology and meeting business needs head on.
Sponsored by ASG
Original Broadcast: November 20, 2012
Electronic information is growing and exists on-premise, in the cloud, and on a multitude of mobile devices. Organizations are struggling to understand the business value and risk of this content, consistently apply and enforce policies, protect intellectual property as it is shared externally and respond to audit and investigation requests. Attend this webcast and learn how EMC's Pervasive Governance portfolio enables a trusted business environment that is cost-effective and empowers users, while seamlessly protecting information and complying with regulatory and governance policies.
Sponsored by EMC
Original Broadcast: November 13, 2012
This webinar will answer many questions you may have, such as how to better engage with employees, customers, partners, vendors and all stakeholders; how to get started with customer-facing social outreach efforts; why the "New User" matters... as an employee and as a customer; how to enable social engagement both within the enterprise, and across enterprise boundaries into the cloud; how organizations are transforming their business through content management in a "mobile-first" way; and proven tools and methods for engagement across mobile, desktop and social media channels.
Sponsored by KMWorld Roundtable
Original Broadcast: October 23, 2012
In this session you'll learn how to choose the right people and identify KM superstars, learn to deliver knowledge to the right person at the right time, learn about the latest tools and techniques to personalize the support experience, hear the latest thinking in multi-channel knowledge management, and learn how automated customer service tools such as IVR can provide great service, 24/7.
Sponsored by KANA, Aptean And Creative Virtual
Original Broadcast: October 09, 2012
This expert panel will answer many questions you may have such as: Are concerns regarding "records" delaying you from moving to a cloud solution? Are there acceptable "hybrid" solutions that allow you to enjoy the benefits, while avoiding the risks, of cloud? What kinds of things should I look for in applications and their data when considering moving them to the cloud? How do I adopt social network content, while maintaining the best interests of my business? How do I choose "go vs. no go" governance criteria for cloud computing and storage options, BYOD and social media?
Sponsored by KMWorld Roundtable
Original Broadcast: August 21, 2012
Moderated by KMWorld publisher Andy Moore, this expert panel will discuss the many challenges and opportunities that result choosing a possible SharePoint implementation or an alternative, including filling in the gaps, such as records management, governance, compliance and big data; what controls can you put in place to reduce your risk of exposure; and the challenges that SharePoint can bring to an organization, and possible alternative solutions.
Sponsored by KMWorld Roundtable
Original Broadcast: July 24, 2012
Join us to learn how you can effectively derive real value from all your data. Using the combination of information management, analytics and data visualization techniques, it is easier than ever to identify meaningful value in your data, gain insights faster, and make more informed decisions. We will discuss how the landscape of data, analytics and information management is evolving and what you need to be considering to be successful with your own analytics and big data initiatives.
Sponsored by SAS
Original Broadcast: July 17, 2012
Moderated by KMWorld publisher Andy Moore, this expert panel will discuss the many challenges and opportunities information and document capture represents, such as: From paper to electronic information, how can you automatically classify, extract and validate what you need to drive your business? How can you capture and manage information automatically and securely? How do you enable mobile device users to initiate business processes at the earliest point in the process? How can you make captured information available for collaboration across your enterprise?
Sponsored by KMWorld Roundtable
Original Broadcast: June 26, 2012
Our speakers understand the challenges before you, and will explain how to create the anywhere/anytime environment business people want, balance at-your-fingertips access with governance requirements, manage the inevitable conflicts that arise among the many business stakeholders, and learn how to derive value from a mobile and virtual business environment.
Sponsored by KMWorld Roundtable
Original Broadcast: June 19, 2012
Our panel of experts will guide you through how to run a computer-assisted review on big data, and significantly reduce risks and save time; use a review workflow for better quality control; learn to leverage Early Case Assessment to accelerate insight into big data cases to reduce risk and expense; and gain understanding of how active governance and compliance procedures increase litigation preparedness and reduce e-discovery exposure.
Sponsored by KMWorld Roundtable
Original Broadcast: June 12, 2012
During this event, you will learn how to leverage BPM, social collaboration and mobility for effective case management; best practices to drive better business decisions and improve your customer experience with case management; how capture-enabled BPM dramatically reduces process cycle times and improves performance; how to respond to customers faster through intelligent automation, analytics and continuous process improvement; and how pushing the boundaries of business processes out to the point of origination promotes customer interaction and delivers hard ROI.
Sponsored by KMWorld Roundtable
Original Broadcast: June 05, 2012
Knowledge management, done right, can deliver tremendous value to customer service and support. It can help agents deliver faster, more consistent, more satisfying answers. It can empower customers to resolve their own issues, cost-effectively, at scale, 24/7, through self-service. And it can provide the voice of the customer insights needed to improve products, services, and loyalty. Join KMWorld's Andy Moore and Consona's Dave Morfas as they clarify the many different software categories identified as "knowledge management," and help business buyers identify which might be right for them.
Sponsored by Consona
Original Broadcast: May 31, 2012
For our first-ever "Shootout," we've invited representatives from some members of the SharePoint ecosystem to show us their stuff. Make their case. And show LIVE DEMONSTRATIONS of their tools in real-time. Join us to see how high-performance solutions can help you scale and cost-effectively manage, move, store, archive and protect your SharePoint content; protect your investment in SharePoint by adding and enhancing functionality; and see first-hand how leading SharePoint ISVs can solve your thorniest business problems.
Sponsored by KMWorld Roundtable
Original Broadcast: May 22, 2012
In this live, interactive Web event, you will learn how to manage and enforce information governance policies across multiple repositories; how to create compliant content management through a centralized Interface, using dashboards, workflows and enhanced search; and how to understand... protect and control... discover and produce... and automate policies for information governance.
Sponsored by KMWorld Roundtable