Original Broadcast: June 11, 2019
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.
Sponsored by KMS Lighthouse
Original Broadcast: May 14, 2019
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.
Sponsored by Northern Light, BA Insight and Conscia
Original Broadcast: April 30, 2019
Office 365, OneDrive, and SharePoint Online are vital resources in many enterprise digital workplaces. Knowledge management leaders typically struggle when it comes to protection and governance of these platforms. Whether you are planning a migration or already have an existing environment, join us to learn about key considerations surrounding the analysis, preservation, and data discovery for Office 365 and other Microsoft platforms.
Sponsored by Veritas
Original Broadcast: April 16, 2019
Information enables business, yet it often goes ungoverned in most organizations. How much of your organization's information remains unstructured and unsearchable? How do your teams handle the validation of customer-facing information when the workstream is not notified of important changes?
Sponsored by Widen Consulting Group
Original Broadcast: April 09, 2019
Want to know how to overcome these impediments and succeed with AI in 2019? You will learn about use cases with proven ROI, best practices, and at-scale success stories for experience transformation with AI.
Sponsored by eGain
Original Broadcast: March 28, 2019
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge.
Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.
Sponsored by Northern Light and Kyndi
Original Broadcast: January 22, 2019
From the growth of cloud computing and mobile workers, to the rise of new collaboration tools and intelligent search technologies, the world of knowledge management continues to evolve and, along with it, come new challenges and opportunities.
Join us for this look at how the top trends in KM and information management can impact your organization.
Sponsored by Accenture Applied Intelligence, Northern Light and Guru
Original Broadcast: December 11, 2018
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.
Sponsored by Nuxeo, OpenText and AODocs
Original Broadcast: December 04, 2018
There are many players involved with business intelligence, from database administrators and developers to data and business analysts. These roles are tasked with making sense of large amounts of data and putting it in useful formats that can help business stakeholders make smart decisions for the organization. For best results, they need to collaborate and communicate across the teams, moving toward a DevOps culture.
Sponsored by IDERA
Original Broadcast: November 27, 2018
Cognitive Computing and machine learning have the ability to transform knowledge
management in the enterprise. Join us for this roundtable webinar on using cognitive
computing to re-imagine KM and what it can do for your organization.
Sponsored by Northern Light, Sinequa and Access Innovations
Original Broadcast: November 01, 2018
Data discovery and classification are experiencing a renaissance -- and for good reason. Without knowing what data you have, where it is, and its significance to your organization, you can't effectively protect your data or facilitate compliance with global privacy mandates. Join our webinar to learn our top 5 tips for data discovery and classification, where we'll share best practices as well as key examples from IBM Security technologies.
Sponsored by IBM
Original Broadcast: October 30, 2018
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex as the number of touchpoints, in our omnichannel world, increase. That's why the customer experience is the highest priority. Smarter content helps maximize the customer experience. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.
Sponsored by Lucidworks, Panviva and KMS Lighthouse
Original Broadcast: October 09, 2018
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.
Sponsored by OpenText
Original Broadcast: September 18, 2018
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.
Sponsored by Verint, Panviva and BP Logix
Original Broadcast: August 28, 2018
IDERA's Kim Brushaber will discuss aspects for both business and technical considerations and show examples of business process models that can help you kick off your data governance program.
Sponsored by IDERA
Original Broadcast: June 26, 2018
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.
Sponsored by Attivio and Northern Light