CallMiner Eureka Starter Now Available on AWS Marketplace

CallMiner, a provider of speech and customer engagement analytics, has announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to find, compare, and immediately start using the software.

Eureka Starter is an entry-level speech analytics offering built on CallMiner’s Eureka engagement analytics platform.

Starter is available for organizations of all sizes that use Amazon Connect, including large enterprise organizations that are starting their speech analytics journey and small contact centers that were previously not candidates for enterprise-level speech analytics. The entry level offering features an integration process with Amazon Connect, allowing customers to move from making a purchase to leveraging the platform’s analytics capabilities.

The advantage of Eureka is that it offers analytics of every customer interaction, providing a more accurate view into the customer experience, said CallMiner VP of marketing Scott Kendrick.  Inn addition, AWS Marketplace allows CallMiner to deliver Eureka with simplified deployment for users, as well as pay-as-you-go monthly billing and payment, he added.

According to CallMiner, Eureka Starter provides insights that are not available to call centers that rely solely on manual quality or compliance auditing processes. Eureka Starter listens to and analyzes all recorded calls, allowing users to search across all contacts to detect instances where agents are not following compliance language, failing to use empathy-based language, or are not properly pursuing a sale or other transaction.

Eureka Starter can also be used to find customer references to certain products or promotions, expressions of dissatisfaction, cancellation, or escalation, and aid in discovering root cause. Amazon Connect delivers speaker separated call recordings to CallMiner Eureka resulting in accurate call transcription and rapid time-to-business results, the company adds.

For more information about Eureka Starter on AWS Marketplace, visit the CallMiner page on AWS Marketplace.