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Content Management > KM In Practice
Content management is the process of collecting, managing, and publishing information. Content management systems (CMS) are applications that allow users to create and publish digital content. Today's content management and content services environments are an increasingly important part of an organization's information management and business strategy. See below for the latest content management news, trends, and solutions.

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BT simplifies information access and collaboration

Global communications services and solutions company is focused on further digitizing and automating its processes to deliver standout customer experiences

Lands’ End extends decades-long relationship with ASG Technologies

ASG's Mobius Content Services will continue to power information governance needs for the apparel retailer

Walder Wyss Ltd. takes data-driven approach with iManage Knowledge Unlocked

Uses analytics to improve knowledge flow across the organization and drive better business outcomes 

U.S. Air Force selects Fluree’s data management platform to support global communications

Fluree platform was selected to provide secure communications using an encrypted, distributed, blockchain-backed graph database shared between partners

Global advertising firm moves to Nuxeo Cloud Service

TBWA\Worldwide uses content services platform as foundation for "cloud-first" directive

Hilton explores workforce feedback using flexible and user-friendly platform

Through a partnership with Luminoso, Hilton was able to process its team member comments using Luminoso Daylight in minutes

Vaimo secures ecommerce services with Sumo Logic

The implementation has made it easier for the company to adhere to security and compliance regulations

Gleeds improves business relationships with Introhive

Partnership signals Introhive's growing footprint within architecture, engineering, and construction (AEC) industries

Clearsense uses Io-Tahoe to accelerate smart data discovery for healthcare organizations

By taking advantage of Io-Tahoe's AI capabilities, Clearsense is able to automate its processes, reducing the resources normally required to complete the task manually

TSI Holdings taps e-Spirit to create content-driven customer experiences

FirstSpirit allowed the digital marketers to customize and maintain brand identities on multiple storefronts and campaigns 

Dental equipment manufacturer selects eGain for AI-powered customer support

A-dec wanted to modernize its knowledge management system with AI guidance to deliver fast, accurate, and consistent answers across omnichannel touchpoints

CDW improves CXM with Adobe Experience Cloud

With the tools in place to rapidly deliver valuable content to customers, CDW is now looking toward greater personalization as part of its CXM strategy

Top U.K. law firm implements iManage RAVN Insight to transform knowledge management

AI-powered application helps top Howard Kennedy LLP find and access relevant information, unlocks the value of their work product

Insurance company works with OnBase as part of technology transformation

OnBase will act as the content services platform, helping to eliminate data silos

Money transfer specialist selects cloud content management

OFX selected Box to replace its on-premise file servers and migrate all its content to the cloud for greater control and flexibility

Vancouver-based law firm chooses cloud-based content management system

Beyond security and collaboration features, the firm chose the solution for its integrations with Harper Grey's existing core systems, creating a synergy involving AI-based automation and workflows.

Empowering front-line agents with answers

Credit union specialists will use the solution to answer member questions about their accounts, including checking and savings, mortgages, debit/credit cards and loan products.

Publisher embarks on thesaurus and indexing project

The solution to Hindawi's semantic needs entailed a pre-existing thesaurus and rule base in conjunction with Access Innovations' standard mining of Hindawi's content. Access Innovations used a modified version of the Public Library of Science (PLOS) thesaurus and rule base, along with selected science and mathematics terms from other sources, to index the Hindawi content.

Health information exchange streamlines patient matching process

According to Verato, the effectiveness of its Referential Matching approach was shown during a pilot in which it discovered and resolved duplicates in CORHIO's enterprise master patient index. Its cloud-based platform links and matches identities across disparate databases or organizations.

Integrating risk management with portfolio management

AIMCo will have access to solutions for risk management, portfolio analytics and investment research, as well as client service.