Democratizing software development with no code/low code
13 Mar 2024
By enabling greater productivity and accelerated software development timelines, no code/low code is on the rise.
What you should know about cross-border data transfer laws
08 Jan 2024
Multinational companies are generally aware of data transfer laws, but smaller ones just embarking on looking beyond country borders may not be.
KMWorld 2023 sees a sea change
08 Jan 2024
Most of the papers presented at the 2023 conference did not report on what had changed. Instead, they assumed and predicted that there would be substantial change.
Microsoft’s Copilot: A force multiplier for KM
08 Jan 2024
Generative AI (GenAI) applications will increasingly transform organizations' IT platforms. Companies of any size that opt to create robust apps on their own, however, are in for a protracted, complex, and expensive experience.There's a better way: Buy into what I call a GenAI ecosystem from a vendor in whose tech you are already invested. These ecosystems are comprised of the sum of services customers mostly need to build and launch robust apps.
KM and AI: Experts look at what lies ahead for 2024
07 Dec 2023
AI and dreams of its potential rocked this past year as companies moved quickly to embed and offer their own version of chat assistants, predictive and generative AI, and more
Decoding the data deluge; use ECM to navigate the unstructured content labyrinth
02 Nov 2023
Obtaining contextual knowledge about how users create and interact with unstructured data is an essential business practice to plan for data storms effectively. Enterprises need to understand that it's not enough to know these user activities but also must take remediation action when necessary.
Avoiding the wrath of illegal data
07 Sep 2023
To mitigate the risks associated with illegal data, organizations need to implement data governance policies and procedures to ensure that all data is properly documented, stored, and maintained.
Knowledge and training: Peanut butter and jelly for the customer contact center toast
09 Jan 2023
Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.
Knowledge management experts provide KM predictions for 2023
15 Dec 2022
Several KM leaders offer predictions for the space in 2023
Why reducing review time can revolutionize enterprise content search
14 Oct 2022
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
Best P2P practices and their benefits
09 Sep 2022
Using P2P automation solutions, organizations can maximize the productivity of the whole procurement team and streamline the whole process in the most effective way.
Why SaaS visibility matters
11 Jul 2022
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
5 Knowledge graph insights from KMWorld Connect 2021
24 Nov 2021
Knowledge graphs continue to make a splash in the KM space
The solution for the third-party data challenge
12 Nov 2021
Now is the time to perform an audit to understand where your organization is at risk and institute a robust first-party data policy
Equipping your remote workforce for success during the pandemic—and beyond
31 Jul 2020
It's clear the pandemic has brought on the need to rethink how knowledge management should best be addressed in a WFH world
Fundamentals of modern knowledge management
16 Jul 2020
The answer to the problem of digital fragility lies in knowledge centralization
Overcoming a key roadblock to digital transformation
08 Jul 2020
To truly take advantage of digital transformation organizations must adopt new approaches to "records management" and a new notion of what information really means to the organization.
Visibility is key to securing an ethical future for AI and machine learning
16 Jun 2020
Visibility for AI and machine learning is an essential feature for avoiding bias, and building and maintaining trust in the technology
Why the voice of the customer is more important than ever
15 Jun 2020
While most voice of the customer metrics have traditionally been viewed in aggregate, the shift toward gathering individual voice of the customer data is underway
Leveraging technology to supercharge customer content
02 Jun 2020
Four strategies to consider for keeping a steady flow of content that consistently meets each customer's unique interests