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Content Management > ViewPoints
Content management is the process of collecting, managing, and publishing information. Content management systems (CMS) are applications that allow users to create and publish digital content. Today's content management and content services environments are an increasingly important part of an organization's information management and business strategy. See below for the latest content management news, trends, and solutions.

 KMWorld 2022 - November 7-10, Register Now !

Why SaaS visibility matters

With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success

Will chatbots replace search engines?

It has been estimated that by 2024, consumer retail spend via chatbots worldwide will reach $142 billion—up from $2.8 billion in 2019

Why it’s important to make KM clickable

With their new book, "Making KM Clickable," Zach Wahl and Joe Hilger have documented the collective knowledge and experience they have gained from helping countless customers with knowledge management projects

9 Key takeaways about search and content management from KMWorld Connect 2021

Artificial intelligence, machine learning, and knowledge graphs are changing how search is implemented and delivered

KMWorld Connect 2021 recap: Knowledge graphs were front and center

In 2021, knowledge graphs weren't just blossoming—they were blooming—and it was clear that we are now in the knowledge graph stage of KM development

4 KM predictions for CX, content management, and analytics in 2022

Non-digital natives have become more digitally fluent and, as such, demand for more digital customer service touchpoints that help these consumers and address their specific needs has increased, according to NICE CXone's Chris Bauserman

5 Knowledge graph insights from KMWorld Connect 2021

Knowledge graphs continue to make a splash in the KM space

Content intelligence 101

As digital initiatives focus more on experience, personalization, and conversant interactions, a new dimension of automation is emerging that goes beyond just data

Top considerations for ECM and content services in a customer-first digital world

Increasing customer retention rates by 5% can increase profits by 25%-95%. With that return, putting forth the effort to integrate ECM, CSP, and CCM platforms is well worth it

Enhancing mobile engagement through the power of natural language processing

Advancements in technology have changed how customers engage with businesses, and it's becoming more evident that customers want to be met wherever they are, in their preferred channel

MDM and data governance: What comes first, the chicken or the egg?

In a very real sense, data governance is the "business function" of MDM, controlling how data is created, collected, and used

Knowledge management in 2021: KM enters a new stage

The knowledge graph stage emerged in full at KMWorld Connect 2020

Knowledge management leaders offer their predictions for 2021

If 2020 has taught us anything, it's just how imperative agility is to the success of companies trying to maintain momentum during uncertain times

How to hire your organization’s first knowledge manager

Common pitfalls to avoid and skills to look for when hiring your first KM manager

Fundamentals of modern knowledge management

The answer to the problem of digital fragility lies in knowledge centralization

Leveraging technology to supercharge customer content

Four strategies to consider for keeping a steady flow of content that consistently meets each customer's unique interests

Knowledge management and the impact of COVID-19

Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect

Harnessing the power of text analysis

Understanding natural language processing, common obstacles faced, and methodologies to overcome them

Choosing the right CMS

The easiest way for marketers to create a unified communications strategy is by using a content management system

Next in Data Privacy Compliance: The California Consumer Privacy Act

Compliance with new U.S. data privacy laws requires the right information management strategy