Why SaaS visibility matters
11 Jul 2022
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
Will chatbots replace search engines?
31 May 2022
It has been estimated that by 2024, consumer retail spend via chatbots worldwide will reach $142 billion—up from $2.8 billion in 2019
Why it’s important to make KM clickable
31 Jan 2022
With their new book, "Making KM Clickable," Zach Wahl and Joe Hilger have documented the collective knowledge and experience they have gained from helping countless customers with knowledge management projects
9 Key takeaways about search and content management from KMWorld Connect 2021
22 Nov 2021
Artificial intelligence, machine learning, and knowledge graphs are changing how search is implemented and delivered
KMWorld Connect 2021 recap: Knowledge graphs were front and center
08 Dec 2021
In 2021, knowledge graphs weren't just blossoming—they were blooming—and it was clear that we are now in the knowledge graph stage of KM development
4 KM predictions for CX, content management, and analytics in 2022
06 Dec 2021
Non-digital natives have become more digitally fluent and, as such, demand for more digital customer service touchpoints that help these consumers and address their specific needs has increased, according to NICE CXone's Chris Bauserman
5 Knowledge graph insights from KMWorld Connect 2021
24 Nov 2021
Knowledge graphs continue to make a splash in the KM space
Content intelligence 101
22 Jul 2021
As digital initiatives focus more on experience, personalization, and conversant interactions, a new dimension of automation is emerging that goes beyond just data
Top considerations for ECM and content services in a customer-first digital world
26 Aug 2021
Increasing customer retention rates by 5% can increase profits by 25%-95%. With that return, putting forth the effort to integrate ECM, CSP, and CCM platforms is well worth it
Enhancing mobile engagement through the power of natural language processing
04 Aug 2021
Advancements in technology have changed how customers engage with businesses, and it's becoming more evident that customers want to be met wherever they are, in their preferred channel
MDM and data governance: What comes first, the chicken or the egg?
04 Jun 2021
In a very real sense, data governance is the "business function" of MDM, controlling how data is created, collected, and used
Knowledge management in 2021: KM enters a new stage
05 Jan 2021
The knowledge graph stage emerged in full at KMWorld Connect 2020
Knowledge management leaders offer their predictions for 2021
22 Dec 2020
If 2020 has taught us anything, it's just how imperative agility is to the success of companies trying to maintain momentum during uncertain times
How to hire your organization’s first knowledge manager
14 Dec 2020
Common pitfalls to avoid and skills to look for when hiring your first KM manager
Fundamentals of modern knowledge management
16 Jul 2020
The answer to the problem of digital fragility lies in knowledge centralization
Leveraging technology to supercharge customer content
02 Jun 2020
Four strategies to consider for keeping a steady flow of content that consistently meets each customer's unique interests
Knowledge management and the impact of COVID-19
13 May 2020
Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect
Harnessing the power of text analysis
18 Mar 2020
Understanding natural language processing, common obstacles faced, and methodologies to overcome them
Choosing the right CMS
13 Feb 2020
The easiest way for marketers to create a unified communications strategy is by using a content management system
Next in Data Privacy Compliance: The California Consumer Privacy Act
01 Aug 2019
Compliance with new U.S. data privacy laws requires the right information management strategy