KMWorld 100 Companies That Matter in Knowledge Management

When we first published our list almost a decade-and-a-half ago, our goal was to help shape the knowledge management market. Back then, KM was still shaking off a somewhat tarnished reputation after a number of well publicized, massively over budget failures.

Because we're all aware of the true value of discovery and delivery of the right information to the right people at the right time, we assembled a group of colleagues, analysts, system integrators and a select group of users for a year-long collaborative effort to identify organizations dedicated to that goal.

As has been the case since its inception, the list is intended to spark a larger discussion of knowledge management. We're always on the lookout for groundbreaking solutions or notable modifications to existing ones. And, throughout the year, the organizations and products we find most interesting will be showcased in our magazine and on our site, kmworld.com.

Even a quick scan of the list reveals companies with a broad spectrum of technologies, but they all share things in common. Each has proven to define the spirit of practical innovation by blending sparkling technology with a deep, unflinching commitment to customer success.

View from the Top

We encourage you to visit the websites of the 100 companies we listed. You'll see why we selected them. And starting on page 19, KMWorld, March 2014, Vol 23, Issue 3, you can hear from the companies themselves in the special View From the Top section (linked here next to the company). Here, CEOs and other top officials share their vision of the knowledge economy and how their solutions allow their customers to reach their goals.

A2iA—Natural handwriting recognition, intelligent word and character recognition technologies. ABBYY—Optical character recognition, document capture and language software. Accellion—Enterprise-class, secure file sharing solutions for mobile-enabled organizations. Access Innovations—Information management and database construction products and services. To Learn more, read Jay Van Eman, CEO and Marjorie Hlava, President's View from the Top. AccessData—Standalone and enterprise-grade solutions that enable digital investigations of any kind, including computer forensics, incident response, legal review, IP theft, compliance auditing and information assurance. To Learn more, read Craig Carpenter, Chief Cybersecurity Strategist's View From the Top Accusoft—Document, content and imaging solutions. To Learn more, read Jack Berlin, Founder, President & CEO's View From the Top. Acrolinx—Linguistic analytics software based on natural language processing. Acumatica—Secure, cloud-and browser-based business ERP solutions for small and midsize businesses. Adlib Software—Automated conversion of content within business processes for document-intensive organizations. Adobe—Tools and services to create digital marketing and digital media solutions. Amazon Web Services—Complete set of services forming a reliable, scalable cloud computing platform. Appian—Business process management software, including solutions for mobile devices, cloud computing and social business. Apple—Business and consumer software and hardware. APQC—Business benchmarking and best practices for organizations in all industries. Aptean—End-to-end, industry-specific solutions to address business challenges. ASG Software Solutions—Vendor-agnostic cloud, content and systems software for reducing costs, enhancing workforce productivity and ensuring regulatory compliance. Attensity—Social analytics and engagement solutions. Attivio—Integration of enterprise search, business intelligence and analytics. AvePoint—Enterprise-class governance and infrastructure management solutions for SharePoint. BA Insight—Integrated search technologies and search-based applications that help organizations fully leverage SharePoint and FAST Search. Bamboo Solutions—Provider of more than 70 products for SharePoint, including solutions for project, process, community and knowledge management. To Learn more, read Anders Johnsson, Chairman of the Board's View From the Top. Birst—Agile, real-time business analytics. Bloomfire—Provider of knowledge sharing social business software. Bonitasoft—Open source business process management. BP Logix—Infrastructure and business intelligence that enables business users to anticipate and predict potential problems in recurring business processes. To Learn more, read Jay O'Brien, CEO's View From the Top Bridgeline Digital—Web experience management and interactive technology solutions that help organizations optimize business processes. Clarabridge—Customer experience management (CEM) powered by intelligent sentiment and text analytics. Clarizen—Project management through a robust social interface. Code42—Secure file sync and share, and technology that protects and manages the data of hundreds of thousands of individuals and more than 5,000 companies. Collabware—Comprehensive content lifecycle management product for Microsoft SharePoint. Colligo Networks—Mobile collaboration and e-mail management in SharePoint. Comindware—Adaptive business process management, workflow automation and predictive project management. Comintelli—Enterprise information access software focusing on solutions for competitive intelligence, knowledge management, content delivery and enterprise search. Concept Searching—Software solutions that deliver conceptual metadata generation, auto-classification and taxonomy management. Connotate—Web data monitoring and collection for the business user. Content Analyst Company—Search and analytics for unstructured text. Coveo—Modular and scalable enterprise search platform that indexes information stored in various repositories throughout the enterprise. Datawatch—Information analytics systems through data extraction from static, but content-rich, sources. Dell Software—Solutions for IT optimization including tools for database management, applications, Windows, SharePoint, virtualization, etc. Earley & Associates—Information management consulting company specializing in all aspects of content management and search, SharePoint solution design and development, etc. To Learn more, read Earley & Associates, Seth Earley CEO's View From the Top. Eccentex—Cloud-based business process automation to reduce risk, increase efficiency and improve customer service. eGain—On-premise or cloud software for knowledge-powered, multichannel sales and service. EMC—Information infrastructure technology and solutions that enable organizations to transform the way they create value from information. Empolis—Creation, management, analysis and intelligent processing of all relevant information for a company, regardless of producer, source, format, application, user, location or device. To Learn more, read Dr. Stefan Wess, CEO, Empolis Information Management GmbH's View From the Top. FirstRain—Customer insights solutions for the enterprise to provide sales, marketing and finance professionals with analytics tuned to their specific company strategy.

FTI Consulting/Technology—E-discovery software and services. To Learn more, read Seth Rierson, Global Practice Leader's View From the Top. Google—Technology solutions for search, voice, analytics, documents, geospacial applications, etc. Guidance Software—E-discovery, cyber security and analytics solutions for the legal industry. HiSoftware—End-to-end information security and compliance solutions. HP/Autonomy—Management and analytic tools for both structured and unstructured information combined with the ability to extract meaning in real time from all forms of information. Hyland Software—Flexible and comprehensive enterprise content management. IBM—Complete portfolio of enterprise content technologies and solutions. Igloo Software—Social business software. Integrify—Lean, flexible business process management. IntelliResponse—Software platform that allows customers and service agents to ask questions in natural language. Interneer—Business process management for process automation applications and smart mobile apps. To Learn more, read Romeo Elias President and CEO's View From the Top. Jive—Social networking, collaboration software, community software and social media monitoring. K2—Software to build and run business applications, including forms, workflow, data and reports. kCura—Web-based platform servicing the analysis, review and production stages of the e-discovery reference model. To Learn more, read Andrew Sieja CEO's View From the Top. KnowledgeLake—Document imaging-related products and solutions for SharePoint. Kofax—Smart process applications for the "first mile" of customer interactions. Linguamatics—Health science-focused natural language processing solutions for knowledge discovery, information extraction and decision support. M-Files—Metadata-driven content management solutions. Measured Search—Products and services for search, discovery and data analytics. Metalogix—Management tools for Microsoft content and collaboration platforms, including SharePoint, Exchange and Office 365. MetaVis Technologies—Solutions for Microsoft SharePoint, Office 365, Azure, Exchange and SkyDrive, as well as file systems and cloud—based content repositories. To Learn more, read Steven Pogrebivsky, CEO's View From the Top. MicroPact—Platform for dynamic case management and business process management with fully integrated document management, natural language analytics and mobile modules. Microsoft—Complete software solutions for home and office. Mindbreeze—Enterprise search, information access and data cognition. To Learn more, read Daniel Fallmann, Founder & CEO's View From the Top. Mocana—Solutions to simplify wide-scale mobile deployments by quickly and automatically securing apps. Noetix—Instant operational reporting and packaged analytics for Oracle applications. To Learn more, read Doug Moore, President's View From the Top. OneSpot—Blending content marketing with the data intelligence and scale of online advertising. OpenText—Enterprise information management solutions that enable users to extend and build BPM, CRM, SCM and ERP applications. Oracle/RightNow—Combines Web, social and contact center experiences for a unified, cross-channel service solution in the cloud. Peoplefluent (Socialtext)—Talent management and social networking software for microblogging, blogs, wikis, profiles and social spreadsheets. PPC—Consulting firm addressing the energy, environment, financial, healthcare and insurance industries. To Learn more, read Harry Thornsvard President & CEO's View From the Top. Q-Sensei—Multidimensional search and index platform for search-based applications. Qumu—Tools to create, manage, secure, distribute and measure the success of business videos. RAMP—Open, flexible and modular solutions to optimize large amounts of video content in dynamic publishing environments across Web, mobile and connected devices. Recommind—E-discovery, enterprise search and information governance. Rivet Logic—Solutions for content management, collaboration and community. To Learn more, read Mike Vertal President & CEO's View From the Top. RSD—Software for business information delivery, content and records management, and document archiving and retrieval. SAS—Unstructured content solutions using linguistic rules and statistical methods to automatically assess, analyze and act upon the insight buried in electronic text. SDL—Content Management Technologies—Web content management, analytics, social intelligence, campaign management and translation services. Search Technologies—Search engine implementation and tuning. Sinequa—Real-time big data search and content analytics. Sitecore—Content management software that integrates with marketing automation, intranet portal, e-commerce, Web optimization, social media and campaign management technologies. Sitrion (formerly NewsGator)—Enterprise social computing solutions and sophisticated HR self-service and SAP integration capabilities. Smartlogic—Taxonomy management and automatic classification. SpringCM—Cloud-based enterprise content, document and workflow management. Summit 7 Systems—Planning, designing and deploying collaboration and unified communications solutions. Synaptica—Taxonomy management and ontology software. TallyFox—Sector-focused knowledge networks and the platform that powers them. TIBCO—Infrastructure and business intelligence software for on-premise or cloud deployment. Traction Software—Social business software. Verint Systems—Software designed and engineered to capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. To Learn more, read Elan Moriah, President, Verint® Enterprise Intelligence Solutions™, and Video and Situation Intelligence Solutions™'s View From the Top. Wall Street Network—Content, knowledge and risk management software. WibiData—Enterprise software platform for developing and deploying real-time big data applications. X1—Desktop search, enterprise search and e-discovery for on-premise, cloud and hybrid environments. ZL Technologies—Corporate archiving software for e-discovery, records management, regulatory compliance, corporate governance and storage management.