Where Knowledge Base & Documentation is Designed for Humans & AI - Document360 Knowledge Base Portal

Enterprise knowledge is only as useful as it is trustworthy. When SOPs, user manuals, software and product documentation, API docs, and other critical knowledge are scattered across drives, wikis, and PDFs, they go stale, staff struggle to find them, and AI assistants have nothing reliable to draw on. Document360 brings it all together into a single governed source of truth for people and AI alike.

1. Draft in minutes, not weeks. The AI writing agent turns recordings, videos, and existing files into structured articles ready to publish, with screenshots, media, and SEO handled for you.

2. Stop knowledge from decaying. Duplicate content detection, glossary and FAQ generation, tone control, and metadata automation keep your library current without adding headcount.

3. Answer questions instantly. Eddy AI search replies conversationally and cites the source article every time. The Eddy AI chatbot resolves routine questions around the clock, in more than 20 languages.

4. Ground your enterprise AI. A Model Context Protocol server connects your knowledge base to ChatGPT, Claude, and Copilot, so AI assistants answer from verified documentation instead of guesswork.

5. Keep humans in control. Configurable review workflows, full version history, granular permissions by role, SSO, SOC 2 Type II, ISO 27001, and GDPR compliance. Nothing reaches your readers without human approval.

Trusted by thousands of businesses across 150+ countries, including McDonald’s, NHS, HP, and Puma. Rated 4.7 out of 5 on G2. Visit document360.com to book your personalized demo.

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