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2009 Promise and Reality award finalists


Many companies promise that their technology is the best knowledge management solution. One of the greatest challenges for organizations purchasing these technologies is to determine which of the companies will deliver on its promise. This award is given to the organization that is delivering the promise to its customers by providing innovative technology solutions for implementing and integrating knowledge management practices into their business processes. The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes. In other words, it helps organizations realize positive business results.

Because our finalists are chosen from those who submitted nominations, some familiar KM-savvy companies might be missing from the list.

The KM Promise finalists:

A2iA—artificial intelligence and image analysis technology is recognized as the worldwide leading developer of intelligent document recognition, word recognition and character recognition (ICR) technologies. Its toolkits classify images of paper documents and extract business-critical information, including unstructured documents that contain cursive handwriting.

Alfresco—open source enterprise content management system that combines the innovation of open source with the stability of an enterprise-class platform at a tenth of the cost. The Alfresco content platform uses a flexible architecture to provide document management, Web content management and collaboration software to enterprise customers worldwide.

Astute Solutions—call center technology to enhance the efficiency and effectiveness of customer interactions. The company is a developer of knowledge management and customer interaction and relationship management solutions that enable consumer-focused companies across numerous industries to differentiate through service excellence.

Autonomy—the technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, e-mail, Web pages, voice or video.

BP Logix—Web-based products address the needs of users to manage, automate, track, audit and report on critical business processes. The solutions incorporate workflow, rules-based business logic and forms processing and integrate with many on-demand applications and most databases.

Cabinet NG—document management and workflow software for a variety of industries in the small enterprise. Its document management software moves manual paper-based processes into efficient electronic workflows.

CACI International—professional services and IT solutions for the defense, intelligence, homeland security and federal civilian government arenas: enterprise IT and network services; data, information and knowledge management services; business system solutions; logistics and material readiness; C4ISR integration services; cyber security, information assurance and information operations; integrated security and intelligence solutions; and program management and SETA support services.

Collexis Holdings—semantic technology and knowledge discovery software. Its search technology builds conceptual profiles of text from documents, Web sites, e-mails and other digitized content and matches them with a comprehensive list of pre-defined concepts to make research results more relevant and efficient.

Comintelli—automates the tasks of aggregating content from several sources, structuring it using topic maps, searching and delivering it in a relevant format to authorized users.

Content Analyst—provides advanced, conceptual-based search and document analysis for a wide range of customers, from highly classified intelligence installations to world-class publishers to e-discovery providers.

Cormine Intelligent Data—Zoogma intelligence platform constantly reanalyzes documents as new taxonomies, text and metadata enter the system.

Digimind—automated tools for intelligence practitioners covering the information workflow from information retrieval to analysis and dissemination.

Dolcera—international services firm specializing in intellectual property, market research and competitive strategy for North American, European and Asian clients.

Eastman Kodak Company/Technical Knowledge Management Strategic Initiatives Department—establishes a robust, end-to-end process to create content and manage relationships for thousands of product SKUs in multiple regions and languages.

Ernst & Young—search engine with increased potential relevance of results by introducing “more like this” capability, related terms, spell suggest; EY professional recommendations and additional filtering options of service line, industry, country, date, language or file type.

eTouch SamePage— scalable and dynamic enterprise wiki that enables its users to foster collaboration, manage valuable company knowledge and streamline decision making in a secure, well-supported environment.

Expert System—semantic indexing, search and analysis tool that manages internal and external information; technology that automatically understands the meaning and relationships of words, in the same way that humans are taught to read and understand.

IGLOO—online community and social networking software for groups, teams and organizations of any size; combine Web 2.0 technology with on-demand hosting, consulting, e-engagement and support services.

Imaginatik—facilitates collaboration among internal stakeholders, customers, external suppliers, agents and partners in the innovation process.

Inmagic—social knowledge networks that combine top-down, vetted information with bottom-up, social “wisdom of the community” to address critical research and business objectives.

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