100 companies that matter in KM
A lot of people have asked about the criteria for inclusion on the list of 100 Companies That Matter In Knowledge Management (see p. 20). Folks wondered why we didn’t have a nomination form on our site and whether they should e-mail or fax nominations to us. Well, as I mentioned in this column some time ago, we update our list (as we will every year) to generate interest and discussion about knowledge management tools and services. It was never designed to be an award program—we’re limiting that for now to the KM Promise and KM Reality awards we announced at KMWorld 2001 and will be presenting at our 2002 conference Oct. 29 to 31 in Santa Clara. And we have never wanted to give the impression that these are the only companies that matter in KM.
The job is always tough because knowledge management involves so many disciplines: document and content management, business and competitive intelligence, portals, supply chain management, workflow, collaboration, partner and customer relationship management, intellectual asset management, infrastructure and so on. And, the technology is moving at a still-dizzying pace.
Those of us who put the list together—KM practitioners, theorists, customers analysts and editors—know one thing for sure: Limiting the list to 100 companies was an extraordinarily difficult task. We could have very easily doubled its size.
And, just as we did last time around, we’re setting ourselves up to take the heat that comes from including one company and excluding another. Last time, we failed to include some key organizations, and some companies we chose have flamed out altogether. I heard about those sins of omission or commission, believe me! But however angrily the conversations or e-mails began, they ended with the desired result of creating the list in the first place—improving dialog and the understanding of knowledge management’s role in the enterprise and, increasingly, small- and medium-sized businesses.
Inclusion last year certainly doesn’t guarantee being on the list this time, but that said, the list does acknowledge some of the organizations leading the way in the knowledge economy. Their inclusion is based on the velocity and impact of their innovations and/or for strengthening and creating new infrastructure for KM initiatives.
Any list such as this is a work in progress, and so it is with this one. We’re always on the lookout for groundbreaking new solutions or elegant modifications to existing ones. As we move through 2002, we’ll likely add a few companies and make necessary changes caused by mergers or acquisitions. Visit our site regularly to check on any updates. Plus, we encourage you to spend time on the companies’ sites to get to know them and their solutions better.
We should emphasize again that the list is really a signpost for the evolving and expanding knowledge management universe. We invite discussion and encourage you to contact us regarding KM tools and services you find especially valuable. Vendors: Ask your customers to tell us how your solutions have benefited their business. Analysts: Give us a heads up when you discover especially interesting software and emerging trends. Theorists: Keep us apprised of you work.
American Productivity & Quality Center
Ariel Performance Group
BCI Knowledge Group
Brio Technology, Inc.
Ernst & Young
Knowledge Management Software
Knowledge Systems Design
Northern Light Technology
Open Text Corp.
Siebel Systems, Inc.
Tacit Knowledge Systems
Companies and Suppliers Mentioned