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Trend-Setting Product of 2015: eGain Knowledge™

eGain Knowledge™ is the top-rated* knowledge management software for agent-assisted service and customer self-service across omnichannel touchpoints. Available in the cloud, the solution guarantees high-quality customer engagement by infusing omnichannel service with knowledge. It lets you guide customers and agents through service interactions with personalized, proactive, and consistent knowledge, making all self-service systems and agents as good as your best agents.

Powered by patented Artificial Intelligence (AI) technology, eGain Knowledge brings together the power of agile content management, multiple search methods, AI technology for search and process guidance, and omnichannel delivery with best-practice expertise from over a decade. Moreover, the solution is available for a unique, expert-guided “Try and Buy” production pilot for rapid innovation and value-proofing.

Feature highlights

  • Pinpoint personalization, based on user and context
  • Keyword and intent-based search, natural language search, topic tree browsing and guided search, all behind a single search box
  • Federated search across web site, contact center, enterprise, community and social content
  • Interactive guidance for customer service, powered by ?patented AI technology in Case-Based Reasoning
  • Proactive and reactive delivery across omnichannel ?touchpoints

*Rated the highest in product capabilities and value by Info Tech Knowledge Management Vendor Landscape Report

1252 Borregas Ave
Sunnyvale, CA 94089

1-800-821-4358 (USA)
+44 (0) 1753 464646 (International)

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